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S
Rating: 2 out of 5
Just disappointed to see fingerprints on the plate
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Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 812 published reviews
Summary of reviews
Pictyourlamp.com consistently earns praise for fast delivery and reliable shipping, with many orders arriving the next day or within tight timeframes and items arriving as described. Customers highlight strong product quality and finish, noting accurate representation on the site, detailed craftsmanship, and displays that delight recipients. The store’s customer service and responsiveness are also repeatedly commended, supporting smooth ordering experiences and quick assistance when needed. Gift-worthy appeal is a common thread, with lamps and photo lamps described as beautiful, well-received, and suitable for various occasions.
Reviews 1 and 2 stars
Reset filtersD
Rating: 1 out of 5
The products are excellent but the delivery by UPS is unacceptable to charge 35 CHF in delivery fees knowing that when ordering it is not stated the additional fees at all........................................................................ The supplier did not respond to my email
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H
Rating: 1 out of 5
Dont like it. I cant send it back. You are not proffesional. My mony is gone.
S
Rating: 1 out of 5
Package not delivered to the right place, impossible to retrieve it
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E
Rating: 1 out of 5
I made a mistake when validating the order, I had put one item in duplicate and I quickly realized it. I sent an email and you never replied. I clearly stated that I made a mistake and that you should remove one, and nothing was done. I paid for both when I only wanted one, and I received both, so it's shameful. Not even a response. Removing an item from a box doesn't require much effort. You are incompetent. Always charging more
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J
Rating: 2 out of 5
Received very quickly and very happy
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P
Rating: 1 out of 5
Package received does not correspond at all to the order placed! No response received from the company following the various emails sent! It clearly smells like a scam! I will advise against contacting this company!
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C
Rating: 1 out of 5
It doesn't give the effect I was hoping for, I am very disappointed
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D
Rating: 1 out of 5
I sent you 2 messages regarding my disappointment with my order and I am still waiting for a response from you. There's no point in advertising your products and forgetting your customers
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S
Rating: 1 out of 5
I received it broken and have no news
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D
Rating: 2 out of 5
Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.
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R
Rating: 2 out of 5
Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend
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C
Rating: 2 out of 5
I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.
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K
Rating: 2 out of 5
I ordered the head of Johnny Hallyday I received the right one but with big scratches on the plastic when you turn it on it is very noticeable
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N
Rating: 1 out of 5
Lamp purchased with an alarm clock. The alarm clock has a defect and does not display the time correctly, plus it does not hold a charge. I contacted customer service but received no response from them. So clearly I do not recommend the services offered by this site, and I strongly doubt the veracity of the positive feedback they have received ....
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S
Rating: 2 out of 5
The products look pretty good and the shipment was pretty fast, but they messed up, they changed the pictures of my order and I immediately asked them for some kind of replacement, after a week I'm still waiting for their response. Terrible customer service.
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R
Rating: 2 out of 5
Very disappointed mediocre quality more than 59€ the batteries are not even provided with I will not order again and do not recommend
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E
Rating: 2 out of 5
Well packaged, received on time but quality a bit disappointing!
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G
Rating: 1 out of 5
Disappointing experience, I just opened my package and discovered that the plate is broken. It was a gift intended for Christmas and I was really looking forward to giving it... I am very angry because I got fooled.
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G
Rating: 1 out of 5
I expected a more powerful lighting
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F
Rating: 1 out of 5
Not satisfied with the size, the description is not at all in line with reality. It should not be labeled as 'indicative'. For me, it's misleading advertising... The description needs to be revised..
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T
Rating: 1 out of 5
Deplorable customer service, does not check the work done before sending, photo printing and inscriptions reversed. Second shipment after complaint, package unrecoverable with incorrect information and non-existent codes to retrieve my package. The customer service does not even try to fix the situation, they inform you that they have changed carriers and that you have to deal with it. In summary, I ban this company.
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L
Rating: 1 out of 5
I sent two emails, no response. I request a delivery to one place and it is delivered to the other end.
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C
Rating: 1 out of 5
The plastic subject was broken probably due to a delivery person who is not careful and the packaging needs to be reviewed. No response after my emails that I sent.
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P
Rating: 1 out of 5
Great gift that I gave and that pleased. Three other LAMPEPHOTOS will be given at Christmas. I will tell you the rest after Christmas..
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C
Rating: 1 out of 5
The lamp has a lot of scratches.
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L
Rating: 1 out of 5
Package arrived damaged, return request to customer service which seems to be ignoring my emails. I absolutely do not recommend this site.
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P
Rating: 2 out of 5
The lamp has no interest, no 3D or special effects. No manual in French that could explain the use of USB and/or batteries and whether the latter can be rechargeable.
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P
Rating: 1 out of 5
Defective lamp
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S
Rating: 1 out of 5
Very disappointed nothing to do with the photo on the site
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B
Rating: 1 out of 5
Very disappointed with the quality of the products! The site highlights "French company" but it's pure "made in China" product! I asked the photo lamp to take back the products but so far no response from them; apart from emails asking for photos without giving me a solution!
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C
Rating: 1 out of 5
For now I can only give an opinion on the delivery because the lamps will only be given at Christmas.
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A
Rating: 2 out of 5
Very expensive lamp for what it is.
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M
Rating: 1 out of 5
Too bad we can't make an exchange
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J
Rating: 1 out of 5
super disappointed with the lamp
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S
Rating: 2 out of 5
I chose and paid for 24h express delivery. However, the delivery took 3 days.
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M
Rating: 1 out of 5
Beautiful lamp, very good radio/Bluetooth listening.
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D
Rating: 1 out of 5
I’ve didn’t receive the lamp I ordered. Impossible to contact PictYourLamp.
M
Rating: 1 out of 5
All scratched glass. Report at delivery silence from your disappointed part
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G
Rating: 1 out of 5
Really disappointed, no information about the delivery, the emails do not exist, so I only received the money after 10 days, I think you are scammers, they charge you fees and use your money as credit and without interest, good business, right?
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