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A
Rating: 1 out of 5
Where is my order...??? Best regards, Alois Gruber [email protected]
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Customer reviews of Pictyourlamp.com
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
Summary of reviews
The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Reviews 1 and 2 stars
Reset filtersL
Rating: 1 out of 5
They did it wrong to me and I don't receive answers
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B
Rating: 2 out of 5
Hello, I just put into service the lamp representing Julian Alaphilippe. There was indeed a protective plastic on the front face of the lamp, but there was none on the back part, and it is full of scratches that are visible and unfortunately do not enhance the lamp. I hope you can provide me with a solution to remedy this, please. Thank you in advance. Christophe
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D
Rating: 2 out of 5
I paid extra for shipping to receive it within 24 hours. The package arrived in 3 days.
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D
Rating: 1 out of 5
Good morning, I find the lamp not worth what I paid. I expected it to be different.
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K
Rating: 1 out of 5
First of all I did not receive the right sockle and contact Pictyourlamp 2x about this issue didn’t work out, because sadly I still didn’t recieve any reply. I hope I will get one soon.
T
Rating: 1 out of 5
I wanted to complain but couldn't find a complaints page because it is not well processed.
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J
Rating: 1 out of 5
The product is for the cats! I want my money back!!!
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K
Rating: 1 out of 5
Delivery was not made on time and there was a mistake in the text.
N
Rating: 2 out of 5
I received a defective cable
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J
Rating: 1 out of 5
Unfortunately, I received the wrong item, and I would like my money back please. Thank you
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C
Rating: 2 out of 5
Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.
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J
Rating: 1 out of 5
I am totally disappointed, the base is also plastic and looks really cheap, I also imagined the sign with the car on it to be more valuable. It's a shame that you don't get a response to emails.
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S
Rating: 1 out of 5
I did not find the information in case of exchange or return. My friend already has the photo lamp
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B
Rating: 2 out of 5
Product is not suitable and no response following my message to find a solution. No after-sales service!!!
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H
Rating: 1 out of 5
The shipping was fast, thank you for that. The quality is very poor and there are also many small scratches!!!
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C
Rating: 2 out of 5
It's been 2 weeks and I still haven't received my package.
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C
Rating: 1 out of 5
I am very disappointed because the image of the photo I sent you arrived home all scratched, I also sent messages on the app without receiving a response, so much so that I find my purchase all scratched and UNPRESENTABLE.
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V
Rating: 1 out of 5
Very good, serious site
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C
Rating: 2 out of 5
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
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L
Rating: 2 out of 5
Disappointed with the poorly finished edge where the photo appears as well as the quality
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A
Rating: 1 out of 5
The lamp arrived scratched, I tried to contact support but no one replied to me
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D
Rating: 2 out of 5
Payed for 24 hours delivery. Received my package 5 days later 😵💫
M
Rating: 1 out of 5
I did not receive the entire order, I did not get the base.
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F
Rating: 2 out of 5
This doesn't really match the photos on the site, of the plexiglass...
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R
Rating: 1 out of 5
The lamp arrived with many scratches
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C
Rating: 1 out of 5
Damaged goods no response to email not recommended
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C
Rating: 2 out of 5
It doesn't work with the remote, I have written to them but they haven't replied
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R
Rating: 1 out of 5
Item unfortunately damaged and shows signs of wear and tear! Very unfortunate! Return label not received despite inquiries to the seller. No response to date!
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K
Rating: 1 out of 5
paid too much shipping costs by mistake no refund as a goodwill gesture too bad from the base very disappointed does not blink in sync just turns off and on nothing more no remote control for the base a disgrace just sad not recommendable too bad too bad too bad !!!
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R
Rating: 1 out of 5
God bless you. As you know, I ordered and paid for a product from you, but unfortunately it does not meet my expectations. I had asked you to contact me in advance before you processed the item. I sent you two messages, but there was no response, and you are also not reachable by phone. I am totally disappointed with the item and it is too expensive at 76.80. Therefore, I kindly ask you to refund my money, and as soon as the money is in my account, I will return the lamp light part. Best regards, Ruth Völk. P.S. Please respond.
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D
Rating: 1 out of 5
There is a defect in the Lamborghini plate I ordered.
K
Rating: 1 out of 5
Unfortunately, no responses received regarding the return!!
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M
Rating: 1 out of 5
I was sent the wrong sign. The bottom part is good. So far, there has been no response to my written complaint, so I have to complain about it again. Otherwise, I will have to return everything.
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P
Rating: 1 out of 5
Item not received!!!
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G
Rating: 1 out of 5
Unfortunately, the lamp does NOT work with batteries... I have written several times, but unfortunately I do not get a response.
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B
Rating: 1 out of 5
Bad, I paid more than €11 for an order in 24 hours and it took from Thursday to Monday to arrive. I wanted to claim the amount for not delivering it in 24 hours and I received no response.
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M
Rating: 1 out of 5
The product is nice but there were all scratches over the glass so i hope there can be a solution to it.
J
Rating: 1 out of 5
Complaint not addressed
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P
Rating: 2 out of 5
Hello, I haven't received my order.
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Response from Pictyourlamp.com
Hello,
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team
We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?
Best regards,
The LampePhoto.fr team