Customer reviews of Pictyourlamp.com

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9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 1 and 2 stars

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A
Alicia Z.
Rating: 1 out of 5
following a purchase from 09/02/2025
The lamp came broken and theres no response to my mail!!
J
Joel S.
Rating: 1 out of 5
following a purchase from 08/02/2025
Order received, but the batteries were not the right ones.
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D
Delphine N.
Rating: 2 out of 5
following a purchase from 05/02/2025
Very disappointed, the edges are full of chips, I couldn't give it as planned.
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Response from Pictyourlamp.com
Hello,

We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
C
Christophe M.
Rating: 2 out of 5
following a purchase from 31/01/2025
I will send you a photo tomorrow, there are scratches on the plexiglass.
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Response from Pictyourlamp.com
Hello,

Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.

Best regards,
Justine from lampephoto.fr
L
Lucy C.
Rating: 2 out of 5
following a purchase from 31/01/2025
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
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B
BERNADETTE R.
Rating: 1 out of 5
following a purchase from 29/01/2025
Happy with your product Fast delivery Thank you
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J
Joachim S.
Rating: 1 out of 5
following a purchase from 17/01/2025
I am not only disappointed with the product but also with the dubious business practices. Cancellation before shipment was not accepted or blocked. I have repackaged the shipment and would like to send it back. Here, too, there is a complete lack of user-friendliness. I don't really want to award a star ...
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U
Ulli Peter S.
Rating: 2 out of 5
following a purchase from 13/01/2025
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
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E
Elly J.
Rating: 1 out of 5
following a purchase from 03/12/2024
jammer dat jullie de foto wel bijsnijden en verder niet reageren op onze mails
R
Rahel Y.
Rating: 1 out of 5
following a purchase from 17/01/2025
I would like to complain about it and unfortunately I have not received a reply to date.
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S
Sabrina M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
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M
Matthias J.
Rating: 1 out of 5
following a purchase from 09/01/2025
Product delivered broken
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S
Sabine S.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery was fast. Unfortunately, the product broke after one use.
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J
Juan V.
Rating: 1 out of 5
following a purchase from 08/01/2025
I paid for UPS express which is supposed to arrive in 24 hours, the package arrived in 5 days ... I do not know why they put that service, you pay and then it takes longer than a letter. And the second opinion is that the product does not have the quality I thought, it looks like Chinese....
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S
Sabine S.
Rating: 1 out of 5
following a purchase from 07/01/2025
The battery in the remote control was already EXHAUSTED when the lamp was delivered!
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A
Ariane A.
Rating: 2 out of 5
following a purchase from 19/12/2024
Lamoe ordered on 20/12/2024 as a Christmas present and still not received. After several calls to UPS representatives, my requests seem to have no effect. I would like a refund please
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M
MARTINE T.
Rating: 2 out of 5
following a purchase from 29/12/2024
Plexiglas of poor quality; on the other hand, exceptional delivery times, even during the holiday season.
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Jermy D.
Rating: 1 out of 5
following a purchase from 03/01/2025
It was damaged and I send a E-mail back and I didn't get any reaction
P
PAUL M.
Rating: 2 out of 5
following a purchase from 21/12/2024
The order of the photos has not been respected
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W
Wolfgang Z.
Rating: 1 out of 5
following a purchase from 25/12/2024
Express surcharge paid and the parcel took too long with this parcel service. The ParcelShop opens when it wants and changes its opening hours as it pleases. I am very annoyed 😡
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M
Manon P.
Rating: 2 out of 5
following a purchase from 17/12/2024
The plate arrived cracked... Too bad for the price, otherwise the lamp is fine.
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S
Sebastien S.
Rating: 2 out of 5
following a purchase from 20/12/2024
UPS delivered the package on the 27th
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M
Manuela Z.
Rating: 1 out of 5
following a purchase from 22/12/2024
I ordered the gift for my son paid the higher shipping costs for it to arrive on December 24. To date nothing has arrived and my sheet is leaving tomorrow!!! It is true that Christmas period, as they replied to me the couriers are very busy, but at the when ordering do not assure me delivery for December 24! I asked for a refund and they did not answer me!!!
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N
Nicole B.
Rating: 1 out of 5
following a purchase from 21/12/2024
𝑇𝑟𝑜𝑡𝑧 𝐸𝑥𝑝𝑟𝑒𝑠𝑠𝑣𝑒𝑟𝑠𝑎𝑛𝑑 𝑖𝑠𝑡 𝑑𝑒𝑟 𝐵𝑒𝑠𝑡𝑒𝑙𝑙𝑡𝑒 𝐴𝑟𝑡𝑖𝑘𝑒𝑙 𝑛𝑜𝑐ℎ 𝑖𝑚𝑚𝑒𝑟 𝑛𝑖𝑐ℎ𝑡 𝑎𝑛𝑔𝑒𝑘𝑜𝑚𝑚𝑒𝑛. 𝐴𝑚 22.12. 𝐵𝑒𝑠𝑡𝑒𝑙𝑙𝑡 ℎ𝑒𝑢𝑡𝑒 𝑖𝑠𝑡 𝑑𝑒𝑟 2.1. . 𝑆𝑒ℎ𝑟 𝑆𝑐ℎ𝑎𝑑𝑒 𝑒𝑠 𝑤𝑖𝑟𝑑𝑒 𝑧𝑢𝑔𝑒𝑠𝑖𝑐ℎ𝑒𝑟𝑡 𝑑𝑎𝑠 𝑑𝑒𝑟 𝐴𝑟𝑡𝑖𝑘𝑒𝑙 𝑧𝑢 𝑊𝑒𝑖ℎ𝑛𝑎𝑐ℎ𝑡𝑒𝑛 𝑎𝑛𝑘𝑜𝑚𝑚𝑡!!!
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D
Dennis T.
Rating: 2 out of 5
following a purchase from 22/12/2024
I have order the lamp and pay voor 24our service but it was 72 our later So ik want the money what i pay extra voor the 24 our back
S
Stéphane D.
Rating: 2 out of 5
following a purchase from 21/12/2024
No regrets
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C
Christiane P.
Rating: 2 out of 5
following a purchase from 16/12/2024
I thought everything wasn't plastic
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G
Gerd W.
Rating: 2 out of 5
following a purchase from 22/12/2024
The lamp (product) is beautiful, but the shipping leaves a lot to be desired! I paid for express delivery 24 hours and only received the delivery a week later. UPS claimed to have made two delivery attempts, which I can refute as the building is under camera surveillance.
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J
Jeroen J.
Rating: 2 out of 5
following a purchase from 21/12/2024
Te laat geleverd ik had extra betaald maar kreeg het pas veel later jammer
E
Emanuele B.
Rating: 1 out of 5
following a purchase from 21/12/2024
Delivery was granted before Christmas, but it was delivered the 27th of December. Quality of the lamp's light is low.
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F
Franz Z.
Rating: 1 out of 5
following a purchase from 21/12/2024
Customer service does not respond and I was sent the wrong lamp
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E
Estelle C.
Rating: 2 out of 5
following a purchase from 21/12/2024
Satisfied with the lamp (the foot is too plastic) but on the other hand the delivery is unacceptable I find, paid the express delivery, we spent the day at home they did not pass, balance sheet received 3j late!
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I
Ilva J.
Rating: 1 out of 5
following a purchase from 20/12/2024
You charged me 11 euros more for guaranteed delivery within 24 h and I received the package 3 DAYS LATER!!!!!
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P
Paolo B.
Rating: 1 out of 5
following a purchase from 19/12/2024
It is January 2 and the package that was supposed to arrive on December 23 is not known where it is....
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R
reiner W.
Rating: 1 out of 5
following a purchase from 21/12/2024
My order should be with me for Christmas. No delivery received so far.
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C
Cédric M.
Rating: 1 out of 5
following a purchase from 19/12/2024
Nothing received
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K
KATIA D.
Rating: 2 out of 5
following a purchase from 19/12/2024
I have sent you a complaint e-mail
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R
Rita V.
Rating: 2 out of 5
following a purchase from 21/12/2024
Rethink the delivery service, UPS the last snot. Still not delivered yet. Constantly postponed.
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L
Luca B.
Rating: 2 out of 5
following a purchase from 21/12/2024
Delivery date not met
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S
Sandra P.
Rating: 1 out of 5
following a purchase from 21/12/2024
I paid a chronopost 24h and I received the parcel 5 d after I want to be refunded
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