Customer reviews of Pictyourlamp.com

Lamp received late, sent without protective film and scratched all over. I don't know what to do since it's a wedding gift. To be checked with the bride and groom.

I have not received my purchase

The lamp does not come on

The package is missing the batteries I bought! I would like to be reimbursed or have them sent to me. Thank you Godart Coppélia

Too small, misleading photo.

I did not receive the complete order (I ordered the A4 format tray to go with the lamp but I did not receive it with an extra charge of 21€).

Ik vind het heel duur voor wat het eigenlijk maar is... Plastieken brol.!

Item never received!!!

Package arrived in bad condition, disappointed.

product = satisfied but immediately after i placed the order i indicated that i noticed i made a mistake in the order ( one of my trials was stored in the shopping cart but i did not see this => after ordering i had 2 lamps, 1 that i wanted and 1 that i did not want because this was trial). i mailed immediately to indicate that i made a mistake and requested to remove my " mistake order". did not receive any answer. 2 or 3 days later i received a mail that order was being sent, i indicated again that i would like to have the mistake lamp removed, but i received a message that this was not possible anymore. so i'm quite disappointed that there was no reply/action on my first mail. now i paid double the price.

Lamp binnen gekregen met krassen en de foto er niet mooi op.Meerdere keren contact gezocht maar helaas geen reactie zeer slecht

I pay more for delivery in 24h, I receive it 4 days after the order, and moreover the product is not protected by the so-called protective film. As a result, the lamp is scratched and it's really ugly to look at.

The deliveryman never planned for me Disappointed

Mijn lampje is stuk aangekomen, dit was om bij mijn overleden kleinzoon te zetten, heb hun meerdere keren geprobeerd te bereiken maar nooit antwoord gehad, echt jammer !

Hello, the "laser" cutting is not up to the standard advertised in the ad description. I am disappointed with my purchase.

Ordering and shipping went smoothly. However, the item was faulty. Returns are made more difficult.

Package different from model on site

Lamp not as shown

Delivery takes long, UPS has really bad customer service they also lost my package so no for sure not happy with the delivery. Contact with company regarding issues also not very available tbh.

The logo is far too difficult to recognize

You can't send it back. I have tried to contact the dealer several times. No reply from the retailer. No return slip was left in the parcel ...

Top quality and speed. Unfortunately with spelling mistakes and still no answer after more than a week of waiting...

I have not received the base and remote control.

They sent me the wrong lamp base but after complaining they replaced it . I sent colored fotos but got black and white photo plate... looks cheap and not very presentable Abd therefore in my opinion so overchargee. I wouldnt have placed the order if i knew that before, because they have samples of colored ones on their home page... So with the photos are not so clearly visible...I would not have placed the order if i knew it was to be black and white printing. They have colored ones on their website which attracted my attention and interest to have one.... So am very much disappointed..Will never recommend it.

Poor quality for the price. Almost 70e for an alarm clock with a so-called "high-end" speaker...

I paid an expensive fee for delivery to a "point relais" near my home and the deliveryman decided to drop my parcel off 15 km away without my consent and without my being informed, so I was not delivered.

Je kan op geen enkele manier contact krijgen met het bedrijf. Bezorging vreselijk ik heb mijn pakketje bijna een week te laat gekregen terwijl ik extra heb betaald geld krijg je niet terug geen respons op je mailtjes. Enige wat goed is dat je na alle ellende toch iets moois heb dus is het belangrijk wat je nodig heb bestel ver van tevoren.

The quality of the product is good, but I was delivered 9 days late by UPS, so my daughter, for whom the parcel was intended, didn't get her present on the day. And no commercial gesture was made.

I expected real glass for the price. I am also not satisfied with the design

This day September 8, 2024 I just opened the gift for my friend the photo was in color and on the support black and white nothing serious however there are 2 scratches on the support I can not offer it

They are not reliable, they paid for delivery and have not delivered my order for two weeks.

I was super happy to order but when I received one of the lamps it was very scoffed at, disappointed.

I never received my parcel, I haven't heard from customer service for 48 hours and I haven't been reimbursed either.

The leds on the base don't work and I'm having great difficulty contacting you.

Nice product but quality not top top

I'm disappointed by the quality of this lamp, I didn't expect it to be a piece of engraved plexi. I think the price is really excessive compared to the quality. For this price, you'd expect etched glass, not plexiglass. What's more, a preview of the rendering would give you a better idea of the result before you buy, and if need be, I'd like to change the photo, because the colors are reversed and I end up with 2 floating heads without seeing the T-shirt.

not good as I was charged £34.80 twice and only got one item. No next order

The cable supplied for the base was the wrong one. The base was presented as being made of wood, but is in fact made of imitation wood .... In short, the glass part is not bad and fortunately ....

I ordered a Tiger 3D lamp and received it scratched and damaged. And for a return with the service concerned, it's complicated. I'm disappointed.

The size of the photo does not correspond to the order.