The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Delivery sent to a relay while paid to deliver to a home more received message dpd as delivered after received message time posted as delivered 2 hours later another message telling me delivered to a relay no address!.while should be delivered to a home! In addition claws Not very happy
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Response from Pictyourlamp.com
Hello,
We are sorry for the inconvenience but delivery is not our responsibility.
have a nice day,
Lisa from lampephoto.fr
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Tea N.
Rating: 3 out of 5
following a purchase from 15/11/2022
Order not complete. Contacted twice and received no feedback.
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Sylvie R.
Rating: 3 out of 5
following a purchase from 15/11/2022
The base works well but the lanbe is rough and there are some small hiccups in the manufacturing process.
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Response from Pictyourlamp.com
Hello, we hope that your new lamp has arrived at its destination in good condition. We hope that we have reassured you about our products and that you will like them. We would be very grateful if you could review your opinion of us.
Sincerely
Ophélie from Lampephoto.fr
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Sabrina E.
Rating: 2 out of 5
following a purchase from 15/11/2022
I received my order but it was incomplete. I sent a message a week ago to report the problem and no response in return. It doesn't make me want to recommend this site.
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Response from Pictyourlamp.com
Hello, we apologize again for the delay in processing your message and thank you for your understanding. We hope that we have been able to change your mind about our site and our services.
Sincerely
Ophélie from Lampephoto.fr
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Benoit T.
Rating: 3 out of 5
following a purchase from 13/11/2022
order a wooden base bluetooth received black base bluetooth otherwise nice
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Response from Pictyourlamp.com
Hello, we hope your cradle arrived safely, we thank you for your order and would be very grateful for an update on your review.
Sincerely
Ophélie from Lampephoto.fr
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Stéphanie B.
Rating: 2 out of 5
following a purchase from 13/11/2022
Disappointed with this reception after 2 mails sent for problem of the base, automatic answers and no resolution of my problem.
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Paolo S.
Rating: 2 out of 5
following a purchase from 11/11/2022
The lamp is beautiful. Too bad I had also ordered the gift box and a usb socket but they were not in the package.
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Sandrine R.
Rating: 3 out of 5
following a purchase from 08/11/2022
It is more a night light than a lamp, rather a gadget, for the price, not terrible
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Nadia L.
Rating: 3 out of 5
following a purchase from 29/10/2022
Disappointed with the size, I thought it was going to be bigger otherwise the rendering is nice
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Response from Pictyourlamp.com
Hello, we are glad to hear that you like the rendering of your photo lamp. We are sorry for your inconvenience, we try to make our sites as understandable as possible for you. If you have any questions, we can be reached at [email protected].
Sincerely
Ophélie from Lampephoto.fr
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sophie P.
Rating: 3 out of 5
following a purchase from 29/10/2022
Very nice once in operation but a little disappointed despite advertising a 15×20 plate but finally it is 15×17 a little too bad I am undecided on a next purchase!
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Response from Pictyourlamp.com
Hello Sophie, thank you for your review of our Lampephoto.fr website. We're delighted that you enjoyed using our lamp, despite the slightly smaller size than you expected.
Have a nice day,
Lisa from lampephoto.fr
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Noelle H.
Rating: 3 out of 5
following a purchase from 26/10/2022
Corresponds to the order
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Katrin G.
Rating: 3 out of 5
following a purchase from 12/10/2022
Very fast delivery
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Hélène B.
Rating: 2 out of 5
following a purchase from 08/10/2022
Disappointed, I had ordered a few years ago and we had received a beautiful lamp engraved on glass. So I ordered again with my eyes closed and what a surprise to discover a plexiglass instead of glass... Too bad, if I need to place an order of this type again, I will go and see what is done by the competition...
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Sem V.
Rating: 2 out of 5
following a purchase from 05/10/2022
Dear mr/mrs The bottom of the lamp was very dirty i cant clean it because it is incide Kind regards sem
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Beatrice S.
Rating: 3 out of 5
following a purchase from 27/09/2022
the photo is great,but the base was defective and no one responded to my request,too bad about the gift for mom
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Anne M.
Rating: 3 out of 5
following a purchase from 29/09/2022
Good quality, neat shipping but there is no inscription that I had put
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Response from Pictyourlamp.com
Hello, we hope we were able to rectify our error on your order and we apologize again for this inconvenience. We would be delighted to hear that you were satisfied with our commercial gesture.
Sincerely
Ophélie from Lampephoto.fr
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Léa H.
Rating: 3 out of 5
following a purchase from 21/09/2022
Magnificent lamp, the only drawback is that it does not work with batteries, it must necessarily be connected
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Response from Pictyourlamp.com
Hello, we hope we have been able to help you solve your problem, if any new complication should appear, you can contact us again at [email protected]. We would be very grateful for an update of your opinion.
Sincerely
Ophélie from Lampephoto.fr
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Karst H.
Rating: 2 out of 5
following a purchase from 22/09/2022
Er kwam geen bevestiging van mijn bestelling. Kwaliteit is niet goed ( slecht)
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Ralf J.
Rating: 2 out of 5
following a purchase from 20/09/2022
The size of the lamp differs significantly from the specified dimensions.
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Véronique M.
Rating: 3 out of 5
following a purchase from 18/09/2022
Very nice lamp... I recommend...
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Response from Pictyourlamp.com
Hello, we are happy to hear that you like your photo lamp, a review of your opinion would be a great support.
Sincerely
Ophélie from Lampephoto.fr
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Dominique P.
Rating: 3 out of 5
following a purchase from 04/09/2022
Mooie lamp maar helaas zit het glas niet stevig op de standaard waardoor het glas veel wiebelt
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Karen D.
Rating: 2 out of 5
following a purchase from 02/09/2022
My lamp only holds batteries for two days 🙄
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Response from Pictyourlamp.com
If you encounter any further complications, please do not hesitate to contact us again at [email protected].
Sincerely
Ophelia from Lampephoto
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jean pierre F.
Rating: 3 out of 5
following a purchase from 29/08/2022
I am not happy, I received the picture but it does not fit in the base I sent you a message asking if there were several models of base but I have no news???
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Response from Pictyourlamp.com
Hello, we have sent you the base corresponding to your order, but we haven't heard from you since. We hope it will arrive without a hitch. We apologize again for this fortuitous error and hope you enjoy your lamp.
Sincerely
Ophélie from Lampephoto.fr
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Alice B.
Rating: 3 out of 5
following a purchase from 31/08/2022
Great gift, shipping very fast but too expensive for the price, the plexiglass was not cut fine and it looks a little dusty in the slices. Cheap material but the person super awesome
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Déborah C.
Rating: 3 out of 5
following a purchase from 30/08/2022
Very good product, good quality and very fast reception!
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Response from Pictyourlamp.com
Hello, delighted to hear that you were satisfied with our services. An update on your review would give us great pleasure and support.
Sincerely
Ophélie from Lampephoto.fr
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Emma M.
Rating: 3 out of 5
following a purchase from 17/08/2022
Not very happy because one of the two is broken
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Response from Pictyourlamp.com
Hello, thank you for contacting us by e-mail, we hope that your return has arrived safely and that our commercial gesture will satisfy you. Once again, we apologize for any inconvenience you may have caused us.
Sincerely
Ophélie from Lampephoto.fr
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Franziska L.
Rating: 3 out of 5
following a purchase from 08/07/2022
The website lacks information on delivery costs, but in itself is reasonably clear and the tips are good. It would be cool if you could get a rough preview of how the personalized lamp will look.
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Alexandre S.
Rating: 3 out of 5
following a purchase from 09/07/2022
The foot of lamps and pretty but the figurine of the top I find that it is badly cut it is not pretty at all
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Response from Pictyourlamp.com
Hello,
following our email exchanges, we have sent you a new lamp. A small change to your review would be very nice.
have a nice day,
Lisa from lampephoto.fr
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Stefanie P.
Rating: 3 out of 5
following a purchase from 06/07/2022
The lamp unfortunately has a small loose contact. Have ordered because this should be a birthday gift extra with express shipping for 8 € when did the shipment arrived. 1 day later. Have also already written ne mail but unfortunately came back until now nix. Too bad.
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Ruddy D.
Rating: 3 out of 5
following a purchase from 05/07/2022
I put 3 that could have been more or less.Delivery times not respected visibly due to the deliveryman.I had typed on the engine support photo crystal ... the support is in plexi I think.I take responsibility or perhaps the material was not mentioned anywhere ... That the work performed is excellent, very beautiful ... so I accept the small inconveniences.
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Response from Pictyourlamp.com
Hello, we apologize for any inconvenience you may have experienced. We do mention the fact that our lamps are made of Plexiglas, but we take your opinion into account and are constantly trying to improve our services to be as clear and transparent as possible with you. We are nonetheless delighted to know that you like the look of your photo lamp.
Sincerely
Ophélie from Lampephoto.fr
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Elisa K.
Rating: 3 out of 5
following a purchase from 14/06/2022
Very nice but the light only works halfway and the remote control
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Response from Pictyourlamp.com
Hello,
if you have any problems with your base, please contact us at [email protected] and we'll replace it for you.
have a nice day,
Lisa from lampephoto.fr
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Laurence L.
Rating: 2 out of 5
following a purchase from 14/06/2022
The principle is great. I ordered a Harley Davidson lamp. In the package, there is unfortunately a small piece of broken plastic representing the rear view mirror. It was a gift I gave to a Harley fan friend who told me it was no big deal and that she would put a glue dot. But it was still embarrassing for me.
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Response from Pictyourlamp.com
Hello, sorry to hear about this, unfortunately this problem occurs during delivery and despite protection packages can be damaged. We can be reached at [email protected] if we can help we will gladly do so.
Sincerely
Ophélie from Lampephoto.fr
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Sam B.
Rating: 3 out of 5
following a purchase from 13/06/2022
The lamp 💡 is great, only the remote control is broken and no response back from the company
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Caroline D.
Rating: 3 out of 5
following a purchase from 11/06/2022
Lamp Conforms to what is presented.
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Giuliano V.
Rating: 3 out of 5
following a purchase from 02/05/2022
I expected more
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Lucy S.
Rating: 3 out of 5
following a purchase from 10/06/2022
Unfortunately, only the plexiglass arrived and not the LED socket. However, this was quickly clarified with customer service and the LED base will now be reshipped.
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Sabrina A.
Rating: 3 out of 5
following a purchase from 09/06/2022
Fast and careful shipping. A small downside on the quality of cutting the plate: not very well done
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, please contact us at [email protected], we'll take the time to solve your problem.
have a nice day,
Lisa from lampephoto.fr
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Marie Paule F.
Rating: 3 out of 5
following a purchase from 06/06/2022
Hello Mister Madam Package received well packaged Not put into service as it is a gift 💝 for my Grandson M.U fan.
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Remco S.
Rating: 2 out of 5
following a purchase from 25/05/2022
The product is fine. I wasn't satisfied with the delivery however. I paid the extra money for 24-hour delivery by Fedex, and I didn't receive the lamp until 5 days later. There was a bank holiday and weekend in between, so I would have understood if it had taken 2-3 days, but this was way too long. I sent an e-mail to pictyourlamp.com to which I received a short and formal answer, and when I asked for reimbursement of the extra costs, pictyourlamp never got back to me.
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Jean Philippe J.
Rating: 2 out of 5
following a purchase from 24/05/2022
Product conforms to the order but delivery time not respected (one week instead of 24/48 hours as indicated in the ad)
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
Sorry again,
have a nice day,
Lisa from Lampephoto.fr
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