The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Beautiful thing but to pay a supplement to have it the mother's day and that arrived that Tuesday instead of Saturday I was a little disgusted But the lamp is super beautiful I advise
Translated reviews
Response from Pictyourlamp.com
Hello, we apologize for this inconvenience, which is unfortunately beyond our control. During these busy periods, delivery times can sometimes be longer than we can anticipate. We are nevertheless delighted to know that you are satisfied with the rendering of your lampephoto.
Sincerely
Ophélie from Lampephoto.fr
J
Julie B.
Rating: 2 out of 5
following a purchase from 23/05/2022
One of the touch pads does not work.
Translated reviews
Response from Pictyourlamp.com
Hello, according to our email exchanges, your cradle will have been shipped to your address. Please do not hesitate to contact us again at [email protected] if you encounter any problems. We really appreciate your understanding and would be grateful to hear from you again.
Sincerely
Ophélie from Lampephoto.fr
K
Katia C.
Rating: 3 out of 5
following a purchase from 23/05/2022
Hello I did not receive the key ring.
Translated reviews
Response from Pictyourlamp.com
Hello, we hope we have been able to satisfy you and that your missing key ring has been delivered to you. An update of your review would greatly help us.
Sincerely
Ophélie from Lampephoto.fr
F
Fabio C.
Rating: 2 out of 5
following a purchase from 19/05/2022
Fast delivery BUT I had asked for an inscription on the lamp which was forgotten
Translated reviews
Response from Pictyourlamp.com
Hello, your return has been sent to your address. If you need any further information or if you encounter any other problem concerning your photo lamp, please do not hesitate to contact us at [email protected].
Sincerely
Ophélie from Lampephoto.fr
O
Océane J.
Rating: 3 out of 5
following a purchase from 19/05/2022
Nice but on some pictures bad rendering
Translated reviews
Response from Pictyourlamp.com
Good morning,
Thank you for your comment, Océane. We're sorry to hear that you weren't entirely satisfied with your photos and invite you to contact us at [email protected].
have a nice day,
Lisa from lampephoto.fr
M
Marc M.
Rating: 3 out of 5
following a purchase from 19/05/2022
Delivery in the specified period, value average, pictures are successfully reproduced on plexiglass. Unfortunately, only once batteries for light / clock was supplied. Overall rating 3*+
Translated reviews
H
Henri C.
Rating: 2 out of 5
following a purchase from 06/05/2022
The order came in late first off all. Than maybe you can explain better than de the manual did for the battery's because there is nothing to connect for the battery's positive ore negstive side so that doesn't work after a swap off diverent plugs it works and looks nice
S
Stefano M.
Rating: 3 out of 5
following a purchase from 04/05/2022
Seriousness and professionalism, everything perfect thank you
Translated reviews
A
Antonio T.
Rating: 2 out of 5
following a purchase from 04/05/2022
The product is nice, but it arrived VERY LATE, despite paying more to have it arrive in 24H, instead it arrived 4 days late. FAKE and WRONG
Translated reviews
B
Borja S.
Rating: 2 out of 5
following a purchase from 26/04/2022
If you run it on batteries, it lasts almost nothing or works regularly.
Translated reviews
D
Daniele M.
Rating: 2 out of 5
following a purchase from 04/05/2022
All good
Translated reviews
M
Maurice J.
Rating: 2 out of 5
following a purchase from 02/05/2022
It would come before mothersday it came a few days later
G
Gianluca G.
Rating: 2 out of 5
following a purchase from 30/04/2022
The product is also beautiful but if it does not arrive in time for the event it loses its significance. I am sorry
Translated reviews
I
Ilir M.
Rating: 3 out of 5
following a purchase from 30/04/2022
Small defect on the photo.
Translated reviews
Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Best regards,
Lisa from Lampephoto.fr
H
Hector C.
Rating: 3 out of 5
following a purchase from 27/04/2022
I am late
Translated reviews
H
Hong Nga V.
Rating: 3 out of 5
following a purchase from 14/04/2022
The models lack a lot of information about the product. Despite the email exchanges with the store, I chose the model with landscape format and the store confirmed by email the landscape format. But the final product is in portrait format. The change was made without consulting me because the graphic designer considered that the rendering would be better. It is a personalized product but the designer's point of view is more important than the customer's wish.
Translated reviews
Response from Pictyourlamp.com
Hello,
We are very sorry that you are not entirely satisfied with your order. Our graphic designers do their best to process orders. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
C
christelle N.
Rating: 3 out of 5
following a purchase from 12/04/2022
Very happy with the result but I had sent a message to have a preview and no answer
Translated reviews
Response from Pictyourlamp.com
Hello, despite having checked, we could not find an email from you. In case you would like to contact us again, we are at your disposal at the following address: [email protected]. We thank you and are glad to hear that you liked your lamp.
Sincerely
Ophélie from Lampephoto.fr
J
Juner B.
Rating: 2 out of 5
following a purchase from 12/03/2022
I am disappointed by quality also I have clearly written that the sent photo would have to be completely on it has unfortunately not been the case and I have also received no feedback, the next I have ordered over the weekend I paid the express that is in 24 hours I would have had to get the order was not the case only on Wednesday at about 13:50 clock the order arrived. Although asked for discount no reaction from the company. I personally will never order there again. The do not keep what the promise and too expensive for this quality.
Translated reviews
L
Linda R.
Rating: 3 out of 5
following a purchase from 02/03/2022
Super fast and very pretty not disappointed
Translated reviews
Response from Pictyourlamp.com
Hello, we are happy to know that you are satisfied, we would be even more grateful for an update of your review, it supports us greatly.
Sincerely
Ophélie from Lampephoto.fr
Y
yohan M.
Rating: 3 out of 5
following a purchase from 05/03/2022
At the level of cutting is not well done
Translated reviews
P
Pauline C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Delivery respected and impeccable product
Translated reviews
Response from Pictyourlamp.com
Hello, we are delighted to know that your order has satisfied you, a change on your review will help us greatly. We thank you for your confidence.
Sincerely
Ophélie from Lampephoto.fr
G
Gaby S.
Rating: 3 out of 5
following a purchase from 24/02/2022
Lamp ok, PayPal debit, delivery ok. But no communication at all. Question when ordering unanswered, also no confirmation.
Translated reviews
M
Muhammet Ali K.
Rating: 3 out of 5
following a purchase from 18/02/2022
The picture and the led is super unfortunately just a little expensive. The delivery was very bad it has not handed me my package and message on email came later
Translated reviews
C
Carole V.
Rating: 3 out of 5
following a purchase from 19/02/2022
Order received very quickly. But, a little disappointed with the product: the printing finishes need to be revised!...
Translated reviews
M
michael C.
Rating: 2 out of 5
following a purchase from 12/02/2022
package received on time and correctly but the lamp is not working. the white color is not working. disappointed with my purchase. i hope to find a solution with the supplier soon
Translated reviews
Response from Pictyourlamp.com
Hello, we have tried to contact you by e-mail but have not received a reply from you. Please come back to us at [email protected] and we'll try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
S
Stefano C.
Rating: 3 out of 5
following a purchase from 10/02/2022
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
Translated reviews
N
Nadia P.
Rating: 3 out of 5
following a purchase from 08/02/2022
The A4 format is not respected. A little too expensive.
Translated reviews
Response from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
G
Ghislain D.
Rating: 3 out of 5
following a purchase from 09/02/2022
It fits perfectly with what I wanted
Translated reviews
Response from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
M
Melanie D.
Rating: 3 out of 5
following a purchase from 07/02/2022
The delivery time is not respected with the amount given
Translated reviews
Response from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
B
Blanc M.
Rating: 3 out of 5
following a purchase from 06/02/2022
The remote control does not work.
Translated reviews
Response from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
J
Johanna K.
Rating: 3 out of 5
following a purchase from 05/02/2022
Problem-free order,super product,fast delivery
Translated reviews
H
Hirondine P.
Rating: 3 out of 5
following a purchase from 02/02/2022
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
Translated reviews
Response from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
A
Arzu H.
Rating: 3 out of 5
following a purchase from 02/02/2022
I just didn't appreciate the quality of the order whether it was with batteries
Translated reviews
Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
E
Elodie M.
Rating: 3 out of 5
following a purchase from 01/02/2022
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
Translated reviews
Response from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
R
Ronald K.
Rating: 3 out of 5
following a purchase from 29/01/2022
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
Translated reviews
B
Bogdan J.
Rating: 3 out of 5
following a purchase from 14/01/2022
Fast delivery and very good product for small price
Translated reviews
W
Wilfried L.
Rating: 2 out of 5
following a purchase from 09/01/2022
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
Translated reviews
Response from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
S
sylvette A.
Rating: 2 out of 5
following a purchase from 10/01/2022
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
Translated reviews
M
melanie B.
Rating: 3 out of 5
following a purchase from 30/12/2021
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
Translated reviews
Response from Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
F
Flavie P.
Rating: 2 out of 5
following a purchase from 22/12/2021
I am not disappointed with the pdt itself, only I provided a photo that was not adapted, we did not make a return on this subject and so I am very disappointed with the result the face of my daughter is cut it's really a shame
Translated reviews
Response from Pictyourlamp.com
Hello, we are sorry for the inconvenience. Indeed, depending on the shape of the lamp, it is preferable to provide an adapted photo. We try to explain it as well as possible in our fore to the question. When a photo is really not adapted, we warn by mail and put the order on hold. For your order, the graphic designer in charge to judge that can adapt it. We are sorry that it does not suit you. I invite you to come back to us on this subject at [email protected]
Good day,
Sincerely,
Thomas of Lampephoto.fr
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 