The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
I paid for shipping so that it would arrive in 24 hours and it did not! Really disappointed
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time, however, we have the manufacturing time of 24 hours, but also the time of the carrier is which is to be taken into account.
Best regards,
Lisa from Lampephoto.fr
F
Fabrice B.
Rating: 3 out of 5
following a purchase from 23/12/2021
I'm very pleased with the service and the quality of the product.
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Response from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
M
Marie-Thérèse V.
Rating: 3 out of 5
following a purchase from 17/12/2021
Disappointed by the rendering!
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Vadim F.
Rating: 3 out of 5
following a purchase from 21/12/2021
The did not arrive quite timely. Although it was ordered by express.express shipping was also paid.
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Anjarasoa R.
Rating: 2 out of 5
following a purchase from 21/12/2021
Not recommended
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Laurence H.
Rating: 3 out of 5
following a purchase from 19/12/2021
Very nice lamp but it is damaged in the corner
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
N
nicolas B.
Rating: 3 out of 5
following a purchase from 18/12/2021
The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed
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Response from Pictyourlamp.com
Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
C
Christine F.
Rating: 3 out of 5
following a purchase from 18/12/2021
Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.
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Response from Pictyourlamp.com
Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
M
martine W.
Rating: 2 out of 5
following a purchase from 19/12/2021
The lamp is very nice. However, I received it with a slight detachment at the base. I was surprised to have a USB connection. I had to buy an adapter. It might be good to have a little clearer descriptions on this subject.
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Response from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
L
Laetitia R.
Rating: 3 out of 5
following a purchase from 17/12/2021
I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.
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Response from Pictyourlamp.com
Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
B
Brice B.
Rating: 3 out of 5
following a purchase from 14/12/2021
Very nice but the base does not work
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
A
Ariane D.
Rating: 3 out of 5
following a purchase from 11/12/2021
The lamp turns on by itself without my asking and the remote control disconnects...
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Response from Pictyourlamp.com
Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
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Alexandra G.
Rating: 3 out of 5
following a purchase from 14/12/2021
Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.
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Response from Pictyourlamp.com
Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr
P
patrick H.
Rating: 3 out of 5
following a purchase from 13/12/2021
I have a lamp I have a line on my face when I turn it on
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Response from Pictyourlamp.com
Hello,
following our email exchanges, a new lamp has been sent to you. We hope you like it.
A small change in your opinion would be nice.
have a nice day,
Lisa from lampephoto.fr
D
Delphine F.
Rating: 2 out of 5
following a purchase from 14/12/2021
I received my 4 lamps ordered in fast delivery, well protected, with small papillotes inside (nice attention) unfortunately 1 out of my 4 lamps does not work anymore (support) I hope bcp that a new one will be sent to me so that I can order again...
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Response from Pictyourlamp.com
Hello,
Following your request, and the replacement of your defective base, can you update your opinion?
Thank you very much,
Thank you very much,
Thomas from Lampephoto.fr
M
Mariarosaria L.
Rating: 3 out of 5
following a purchase from 13/12/2021
Beautiful. Right on time.
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Nathalie H.
Rating: 3 out of 5
following a purchase from 13/12/2021
speed and efficiency
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Béatrice B.
Rating: 3 out of 5
following a purchase from 14/12/2021
Not the base clock lamp worked 3 days
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Response from Pictyourlamp.com
good morning,
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we will replace your base.
Best regards,
Lisa from Lampephoto.fr
K
Kilian B.
Rating: 2 out of 5
following a purchase from 11/12/2021
Ordered 3 lamps Two are perfect and one with defects (it can happen) The service was warned but they are doing the dead
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience. We have tried to contact you by e-mail to resolve this issue. We look forward to hearing from you.
Best regards,
Lisa from Lampephoto.fr
M
Messaline P.
Rating: 3 out of 5
following a purchase from 11/12/2021
Super
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christian C.
Rating: 2 out of 5
following a purchase from 11/12/2021
the lamps are well manufactured on this point no problem, on the other hand level light it is really weak, I do not agree with the naming "lamp" that should be replaced by "night light" term less misleading for the consumer...
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Response from Pictyourlamp.com
Hello,
You need to use the remote control on the base to choose the intensity of light you want.
have a nice day,
Lisa from Lampephoto.fr
M
Mickael L.
Rating: 3 out of 5
following a purchase from 24/11/2021
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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Response from Pictyourlamp.com
Hello,
we are sorry for the delay of the carrier beyond our control. We shipped your order the same day or you placed it by express as requested.
Best regards,
Lisa from lampephoto.fr
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NATACHA G.
Rating: 3 out of 5
following a purchase from 06/12/2021
Very nice photo print but a little disappointed with the quality and lightness of the product. I hope this gift will still make an impact
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Dominique G.
Rating: 3 out of 5
following a purchase from 04/12/2021
Big problems between the plexi plates and the lighting supports. The plates do not fit in all the supports and one plate (magic hat) only fits on the wooden support. The diversity of the supports purchased has allowed us to find compromises in terms of functioning, to the detriment of an inter-changeability allowing the rotation of plates in different rooms. A bevel on the base of the plates entering the slots of the supports would be very useful, as realized on plates bought on a Christmas market and coming from the same sign according to the publicity provided.
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Response from Pictyourlamp.com
Hello,
We are very sorry that you are not satisfied with your order.
I've made some enquiries about your problem and I don't see any trace of your complaint. Please note that the slots in our different bases are not the same size, so they can't accommodate the same plates. When you buy, be careful to choose the plate you want to match the base. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
I
Isabelle G.
Rating: 3 out of 5
following a purchase from 05/12/2021
Nice lamp but no 3D at all A little disappointed
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Miguel B.
Rating: 3 out of 5
following a purchase from 02/12/2021
Engraving good, but the glass of the alarm clock all scratched...
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
K
Kristin H.
Rating: 3 out of 5
following a purchase from 01/12/2021
The picture is top, Only is unfortunately leuchtsokel broken. Since you wait a good quality
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justine D.
Rating: 3 out of 5
following a purchase from 01/12/2021
I took the lamp with the tree and received the lamp with a piece of leaf from the tree.
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Response from Pictyourlamp.com
Good day to you,
Following our email exchange, we hope you are satisfied with the replacement of your lamp. A small change to your review would be great.
Have a nice day,
Lisa from lampephoto.fr
G
Gaelle M.
Rating: 3 out of 5
following a purchase from 30/11/2021
I would like to thank you very much for your excellent service. I will recommend you to my friends and family.
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Response from Pictyourlamp.com
Hello,
We're sorry for the inconvenience, but delivery is not our responsibility. We hope you enjoyed the lamp.
have a nice day,
Lisa from lampephoto.fr
H
helene D.
Rating: 3 out of 5
following a purchase from 29/11/2021
Well
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Amandine L.
Rating: 3 out of 5
following a purchase from 27/11/2021
Disappointed! The small tip of the base (of the USB cable connection) broke when it fell inside the base!
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Response from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
V
valérie C.
Rating: 2 out of 5
following a purchase from 27/11/2021
I have sent you an email of dissatisfaction regarding my order, never got a reply! On your almost all examples we do not see the background, I thought it would be the same for me. Result we see everything behind even when it's a white wall! It's very ugly so not happy to have bought from you!
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Response from Pictyourlamp.com
Hello,
We're sorry to hear that the rendering is not to your liking. Unfortunately, we did not receive your e-mail. Please do not hesitate to contact us again at [email protected] .
Best regards,
Lisa from Lampephoto.fr
H
h. S.
Rating: 2 out of 5
following a purchase from 27/11/2021
I am actually satisfied. However, I have due goods within the action nimm 3 zahle 2 bought and although I had 3 items in the cart I had to pay all three. That is, their action has not been right and I had thereby also 1.9 euros extra costs. I will probably buy nothing more from you. Furthermore the size of the DINA4 Yoshi is not right, it is not 20x30 cn but much less! And for all that your prices are pretty high!
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Response from Pictyourlamp.com
Bonjour,
nous sommes désolé de ces désgréments. Après vérification l'offre dont vous parlez était valable sur toutes les lampes du site (catalogues et personnalisées) cependant votre 3ème article était un socle seul qui ne rentrait pas dans l'offre. Je n'ai pas trouvé d’e-mail de votre part à ce sujet, nous aurions pu faire un geste à ce sujet.
Pour ce qui est des dimensions de la lampe Yoshi, comme pour toutes les autres lampes, les formats A5 et A4 sont des standards pour "grand et "petit". Nous devons ensuite respecter les proportions des visuels. Chaque modèle a ses propre proportions, de ce fait les lampes n'ont pas toutes les mêmes dimensions. Je vous invite à lire notre foire aux questions qui détail très bien le principe. En espérant que vous ne nous tiendrez pas rigueur de ces malentendus, je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
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Yves L.
Rating: 3 out of 5
following a purchase from 26/11/2021
Mixed satisfaction, product finish not great, lighting not as bright as on the ad.
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Response from Pictyourlamp.com
Hello,
You can adjust the intensity of the LEDs with the remote control.
Have a nice day.
Lisa from lampephoto.fr
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Amur H.
Rating: 3 out of 5
following a purchase from 26/11/2021
Je suis satisfaite de ma commande mais juste reçu un peut tard que ce que je pensais.
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Ophelie P.
Rating: 3 out of 5
following a purchase from 24/11/2021
Two products are excellent, the 3rd one (sewing lamp) clearly disappointed me, because the cuts are not pretty and too straight, I would have thought more curves)
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Response from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp, a little feedback would be nice!
Thanks in advance,
Lisa from Lampephoto.fr
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Ramona G.
Rating: 2 out of 5
following a purchase from 26/11/2021
Unfortunately not the complete text . Then the quality of the pictures is also not nice.
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Response from Pictyourlamp.com
Bonjour,
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
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LYDIE B.
Rating: 2 out of 5
following a purchase from 23/11/2021
My lamp arrived quickly but broken and I can't find the return procedure. My emails are not answered. I am waiting for a solution. Thank you in advance. Sincerely
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Response from Pictyourlamp.com
Hello,
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
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Annick G.
Rating: 3 out of 5
following a purchase from 22/11/2021
I was expecting something else; a little disappointed
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Response from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with your order, we tried to contact you by e-mail to know the reason of your dissatisfaction but did not receive any answer from you. Please do not hesitate to come back to us at [email protected] , we will be delighted to talk to you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
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Alyson V.
Rating: 2 out of 5
following a purchase from 21/11/2021
Missing the remote control that I'm still waiting to receive the I hope before Christmas
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Response from Pictyourlamp.com
Hello,
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
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