Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2 and 3 stars

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J
Jacqueline M.
Rating: 2 out of 5
following a purchase from 13/12/2020
did not receive the prestige gift box, even though it had been paid for. I sent an email as soon as I received it and no return from them.
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Response from Pictyourlamp.com
Hello, we're sorry about this oversight.
After checking, I don't see any email from you. Please come back to us at [email protected], and we'll be happy to get back to you within 24/48 hours.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
B
blandine M.
Rating: 3 out of 5
following a purchase from 01/12/2020
Doesn't look as good as I thought it would, I'm a little disappointed.
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Amandine T.
Rating: 3 out of 5
following a purchase from 14/06/2020
Average, the plexis of my lamp very badly cut! Otherwise the writing and the lighting no problem.
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Ousmane estelle B.
Rating: 2 out of 5
following a purchase from 08/06/2020
Hello the lamp and impeccable except the delivery man who opened the box to put in the letterbox he did not bother to knock on the door so the birthday present is spoiled because my husband had it all opened and not wrapped I had to order several lamps my eyesight what happened I will not buy anymore it's a pity.
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Response from Pictyourlamp.com
Hello,
we're sorry to hear about the problem you're experiencing, but it's out of our hands, and there's nothing we can do.
best regards,
Lisa from Lampephoto.fr
F
Fiona L.
Rating: 3 out of 5
following a purchase from 08/06/2020
Great gift for my aunt who was very happy and I was a little disappointed because in the picture it would have looked like glass and it's plexiglass but otherwise great.
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Response from Pictyourlamp.com
Hi, we're glad you like our product, but we're sorry about the misunderstanding. We try to make it as clear as possible on our site; all our plates are made of acrylic glass, not glass.
We hope to see you soon on our site for new orders.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
N
Natalie R.
Rating: 2 out of 5
following a purchase from 25/05/2020
Sorry between photo produced on the site and reality "there's no photo" !
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Response from Pictyourlamp.com
Hello, Ms. Revel, I'm sorry you don't like the result. We doubted ourselves about the visual appeal of the result. In the main picture, the subjects are more than 50 meters away and the details are missing. Nevertheless, we tried to keep the visual "concept" of the photo. We hope that you will not hold it against us. Our graphic designers spend a lot of time optimizing the photos and getting the most out of them. If you give us another chance to show you the quality of our work, I advise you to send us high quality photos. I invite you to visit our frequently asked questions to evaluate the quality of your photos.
I thank you for your trust and wish you a good day.
Sincerely, Thomas from lampephoto.fr
F
Fabian B.
Rating: 3 out of 5
following a purchase from 04/05/2020
Well done.
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Paulo C.
Rating: 2 out of 5
following a purchase from 02/01/2020
Quote well but I'm disappointed because I didn't receive the right base with my photo lamp (it doesn't have a usb port and I ordered with it) I'm disappointed with the experience
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Response from Pictyourlamp.com
Hello, I'm sorry about the negative feedback from your order.
Can you please explain to me in more detail the cause of the problem?
You ordered an alarm clock base. Which base did you receive? If we made a mistake, we will fix it without delay.
All of our alarm clocks are USB plug in, so I don't understand the detail in your comment or you say you don't have one on your base.
I'm waiting for your return to clear up the problem and wish you a good day.
I wish you a good day,
Thomas de Lampephoto.fr
C
Céline V.
Rating: 3 out of 5
following a purchase from 10/02/2020
The photo is not centered, this is the only negative point but it is, nevertheless, quite disappointing.
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Response from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the problem and we'll send you your order.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
R
RENE A.
Rating: 3 out of 5
following a purchase from 07/03/2020
The base received has a slot too wide compared to the Plexiglas. I had to compensate with pellets glued to the bottom of the Plexiglas. Both products come from you.
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Response from Pictyourlamp.com
Hello,
We are very sorry about this inconvenience.
I've done some research about your problem and I don't see any trace of your complaint. You can contact us at [email protected] with a simple photo to confirm the size problem and we will send you back your order or a new base of course.
See you soon.
Best regards,
Alexandra from Lampephoto.fr
G
Giovanni R.
Rating: 3 out of 5
Pretty good but error in the base, I had to send the base back for exchange.
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Response from Pictyourlamp.com
Hello Mr. Rioul, we're very sorry for the inconvenience. Indeed, we made a mistake in the pedestal and we are very sorry. We did our best to ship you the new base as soon as possible. Please accept our apologies for the error. Sincerely, Thomas from Lampephoto.fr
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Paulo C.
Rating: 2 out of 5
Package lost in the mail, after 10 days I still had nothing, the customer service made me wait another 5 days to re-ship me the order.
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Response from Pictyourlamp.com
Hello Mr. Costa, we're very sorry for the inconvenience. Following our exchanges we prefabricated your order as soon as we knew that the package was lost. The second package was sent on Friday, the weekend postponed the delivery a little more. Please accept our apologies for the inconvenience. Sincerely, Thomas from lampephoto.fr
S
Sylvie P.
Rating: 3 out of 5
We were supposed to receive the lamps for Christmas, so we got them on the 31st. 12 days of delivery is too long. Otherwise the lamps are very good, my children were happy in the end. But it's a pity.
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Response from Pictyourlamp.com
Good morning Mrs Piccolo, we are absolutely sorry for the delay, we know that during this festive season we have no right to be wrong. The package was sent on time, but the time it took the post office to deliver is much longer than the commitments. We are sorry about this and have sent you today a purchase order to use on a future order. Hoping that you will not hold it against us, all the team of lampephoto.fr joins me in wishing you a very happy new year to come. Sincerely, Thomas from Lampephoto.fr
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Baptiste D.
Rating: 2 out of 5
Order received broken, sent back a second time but too late for the anniversary.
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Response from Pictyourlamp.com
Hello, Mr. Durand, we're very sorry for the inconvenience. Indeed, we did our best to resend the order to you the same day you returned to us. Please accept our apologies for the delay. Sincerely, Thomas from Lampephoto.fr
C
Clément B.
Rating: 3 out of 5
It does not say that the Bluetooth speaker does not have a remote control. Nice lamp but disappointed.
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Response from Pictyourlamp.com
Hello Mr Bigarnet, we are really sorry for this misunderstanding, but as we had the opportunity to show you, it is indicated a little everywhere on the product descriptions as well as on the pictures that Bluetooth does not have a remote control. It works with a smartphone or any Bluetooth enabled device. We hope that when in use, you will get full satisfaction from the lamp. Sincerely, Thomas from Lampephoto.fr
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