Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2 and 3 stars

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S
Sara S.
Rating: 3 out of 5
following a purchase from 11/06/2025
I ordered a lamp with a hologram, but the hologram arrived all scratched.
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Nathanaëlle C.
Rating: 2 out of 5
following a purchase from 11/06/2025
I received a defective cable
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barreira F.
Rating: 3 out of 5
following a purchase from 08/06/2025
the on-off lamp button no longer works fortunately the remote control does the job otherwise very nice lamp
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Cheikh S.
Rating: 2 out of 5
following a purchase from 05/06/2025
Order delivered quickly, there is nothing to say about that. However, the frame support does not work under load, had to put batteries. The photo frame is scratched on some corners, luckily I opened it to check before giving it as a gift. I am really disappointed.
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Jeanine A.
Rating: 3 out of 5
following a purchase from 25/05/2025
Dear for what it is
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Blandine L.
Rating: 2 out of 5
following a purchase from 22/05/2025
Product is not suitable and no response following my message to find a solution. No after-sales service!!!
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corentin D.
Rating: 2 out of 5
following a purchase from 11/05/2025
It's been 2 weeks and I still haven't received my package.
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Marina S.
Rating: 3 out of 5
following a purchase from 08/05/2025
The product in the picture looked very nice, unfortunately the actual product did not quite meet my expectations. The plaster looked milky and had visible scratches. The quality was overall not as stated in the description. Furthermore, I had ordered the item as a gift, but the packaging was torn and crushed, which was very unfortunate. I was therefore quite disappointed.
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Andreas L.
Rating: 3 out of 5
following a purchase from 08/05/2025
I paid for express shipping for free, still had to wait 3 days and expected to get the money back for the express shipping.
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Cécile B.
Rating: 2 out of 5
following a purchase from 06/05/2025
Do not reply to the email. I ordered a solid wood base and received a plastic base, of course cheaper than the one chosen. The shipping was fast, and the package well wrapped, but in terms of customer service, it is completely useless.
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LAURENCE M.
Rating: 2 out of 5
following a purchase from 01/05/2025
Disappointed with the poorly finished edge where the photo appears as well as the quality
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Danny A.
Rating: 2 out of 5
following a purchase from 02/05/2025
Payed for 24 hours delivery. Received my package 5 days later 😵‍💫
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Fabienne V.
Rating: 2 out of 5
following a purchase from 19/04/2025
This doesn't really match the photos on the site, of the plexiglass...
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Lisa S.
Rating: 3 out of 5
following a purchase from 03/04/2025
The product is okay. Unfortunately, despite express shipping and thus higher costs, I still received the package late.
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CHARO I.
Rating: 2 out of 5
following a purchase from 01/04/2025
It doesn't work with the remote, I have written to them but they haven't replied
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Michel C.
Rating: 3 out of 5
following a purchase from 16/03/2025
The idea is good but it's a bit expensive since the lighting system is worth no more than 5€ online, as my grandmother said, fooled once but not twice.
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Annette K.
Rating: 3 out of 5
following a purchase from 05/03/2025
Great product as a gift idea, but the disc engraved in the photo is unfortunately scratched!
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Jocelyne C.
Rating: 3 out of 5
following a purchase from 16/02/2025
Very pretty lamp except for a charging cord that doesn't work.
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Holger S.
Rating: 3 out of 5
following a purchase from 15/02/2025
Image not particularly well cut
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Frédéric B.
Rating: 3 out of 5
following a purchase from 15/02/2025
Very nice looking lamp, perfect. However, very disappointing delivery! Paid for express 24h and received the package more than 2 days later.
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David H.
Rating: 3 out of 5
following a purchase from 08/02/2025
I received the photo engraved with beautiful scratches on the bottom despite the correct packaging; it was sent like this. It is not due to the delivery but to the manufacturing.
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Prescilia H.
Rating: 2 out of 5
following a purchase from 09/02/2025
Hello, I haven't received my order.
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Response from Pictyourlamp.com
Hello,

We are pleased to have resolved the issue by resending the order that was lost by the carrier. Would it be possible to update your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
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dylan G.
Rating: 3 out of 5
following a purchase from 09/02/2025
I received my order but it's a shame that the photo is scratched.
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Delphine N.
Rating: 2 out of 5
following a purchase from 05/02/2025
Very disappointed, the edges are full of chips, I couldn't give it as planned.
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Response from Pictyourlamp.com
Hello,

We are happy to have resolved the issue by sending you back the plate that was damaged during transport. Would it be possible to modify your negative comment now that the situation has been resolved?

Best regards,
The LampePhoto.fr team
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Philippe B.
Rating: 3 out of 5
following a purchase from 02/02/2025
Some details are missing compared to the photo.
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Christophe M.
Rating: 2 out of 5
following a purchase from 31/01/2025
I will send you a photo tomorrow, there are scratches on the plexiglass.
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Response from Pictyourlamp.com
Hello,

Our plates are equipped with a protective film that ensures both the safety of the plate and the engraving during transport and handling. However, this film must be removed to allow the plate to reveal its final appearance. Once the film is removed, any visible 'scratches' will disappear, as they simply come from this protective film and not from the actual surface of the plate.

Best regards,
Justine from lampephoto.fr
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Lucy C.
Rating: 2 out of 5
following a purchase from 31/01/2025
The photo is a bit too early for me, but it suits me anyway. Thank you and see you soon.
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Sandrine G.
Rating: 3 out of 5
following a purchase from 29/01/2025
Not great finish on the sides and scratches on the frame.
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Huseyin Y.
Rating: 3 out of 5
following a purchase from 31/01/2025
Received package 1 point disappointed
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David B.
Rating: 3 out of 5
following a purchase from 23/01/2025
fast delivery, compliant product. The dimensions indicated on the site are not those of the plate alone but the plate + the base, it's not the same. I sent 2 emails for clarification but I'm still waiting for a reply.
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Johan M.
Rating: 3 out of 5
following a purchase from 16/01/2025
After first receiving a parcel with a damaged plate, I had to wait a week before receiving a second plate, which arrived very well packaged and without any problem. So I have to say that the products aren't superbly packaged on the first occasion. If it had been the same packaging as on the second occasion, there wouldn't have been any problem.
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Stephanie R.
Rating: 3 out of 5
following a purchase from 19/01/2025
The gift was a pleasure but there are scratches. It's a shame
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Christelle C.
Rating: 3 out of 5
following a purchase from 07/01/2025
Hello I'm happy but there is a defect on the numbers of the alarm clock.
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Ulli Peter S.
Rating: 2 out of 5
following a purchase from 13/01/2025
So far everything is very good and the work is very clean. However, there is a defect in the display that was actually caused by the UPS mail carrier, but there is no response to my problem report.
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Sabrina M.
Rating: 2 out of 5
following a purchase from 15/01/2025
Absolutely not happy with the lamp. The contours of the black suit were unfortunately not even hinted at, but left out completely, which means that the majority of the lamp is simply transparent. Only the quality of the material is really good.
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NADEGE G.
Rating: 3 out of 5
following a purchase from 12/01/2025
Thank you very much
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Fanny R.
Rating: 3 out of 5
following a purchase from 11/01/2025
Remote control does not work
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Christian C.
Rating: 3 out of 5
following a purchase from 12/01/2025
The glass with the roses on a lamp is missing. I have sent you an e-mail but still no reply.
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Sabine S.
Rating: 2 out of 5
following a purchase from 10/01/2025
Delivery was fast. Unfortunately, the product broke after one use.
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Daphne D.
Rating: 3 out of 5
following a purchase from 06/01/2025
The lamp is perfect. Except the cable doens't worked. I emailed, but didnt received an answer back. Very dissapointing.
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