Customer reviews of Pictyourlamp.com

9,3 /10

Based on 9 760 published reviews

5 8 027 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2 and 4 stars

Reset filters

Didier E.

Published on 15/10/2023 à 07h58 following a purchase from 04/10/2023

Original, high-quality item. Fair price. Made in France and especially in Auvergne!

Translated reviews

Nanaba B.

Published on 09/10/2023 à 08h05 following a purchase from 20/09/2023

deliveryman not competent

Translated reviews

Corinne H.

Published on 08/10/2023 à 17h59 following a purchase from 27/09/2023

The service and delivery times are perfect, but even though it's visible, I would have liked a photo with a little more support.

Translated reviews

Jennifer L.

Published on 29/09/2023 à 12h01 following a purchase from 18/09/2023

When I opened the package a piece of the tree was broken and I didn't have time to send it back as it was for a birthday. Otherwise, the product is as described, but it's a shame it's so expensive, pretty and works well.

Translated reviews

CAROLINE H.

Published on 18/09/2023 à 07h24 following a purchase from 06/09/2023

Everything went well, but I find the lamp rather expensive for what it is.

Translated reviews

Tony B.

Published on 04/09/2023 à 19h39 following a purchase from 24/08/2023

Fast delivery, excellent customer service

Translated reviews

Irène B.

Published on 06/08/2023 à 14h30 following a purchase from 26/07/2023

Satisfied with the rendering, but disappointed by the fact that there's no switch on the base, so I had to unplug it to turn it off.

Translated reviews

Chrystel G.

Published on 23/07/2023 à 14h39 following a purchase from 13/07/2023

I thought that when it was switched off, the photo would show a little more. Otherwise fast and well packaged

Translated reviews

David F.

Published on 21/07/2023 à 18h52 following a purchase from 02/07/2023

Delays too long.

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we are sorry that you are not satisfied with the delivery time, however we have the manufacturing time of 24h, and the time of the carrier which is to be taken into account.
have a nice day,
Lisa from Lampephoto.fr

Patrick L.

Published on 20/07/2023 à 08h37 following a purchase from 09/07/2023

As described.

Translated reviews

Annie G.

Published on 16/07/2023 à 10h12 following a purchase from 04/07/2023

Bànjour Jai bien reçu l'article, il est joli.je le recommande pour un cadeau

Translated reviews

Emeline C.

Published on 15/07/2023 à 12h18 following a purchase from 05/07/2023

Received on time, just package a little damaged but the lamp was in good condition

Translated reviews

sylvia G.

Published on 26/06/2023 à 18h54 following a purchase from 13/06/2023

Lamp arrived without film and full of scratches. Not cool...

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following our email exchanges, we have agreed that another lamp will be sent to you. A small modification of your comment would be super nice.
Sorry again, have a nice day,
Lisa from Lampephoto.fr

C M.

Published on 26/06/2023 à 14h45 following a purchase from 15/06/2023

Excellent, fast and superb service

Translated reviews

Chloé J.

Published on 26/06/2023 à 14h01 following a purchase from 15/06/2023

Yes, very happy! The photo is beautiful, but there's only one negative: I couldn't find the text I asked for on the lamp...

Translated reviews

Jeennifer D.

Published on 23/06/2023 à 11h31 following a purchase from 11/06/2023

Frankly I bought one for Father's Day and in the end everyone loved it so much that my daughter asked me for one for her birthday👌 the only downside is that the plate doesn't fit very well on the base. But in itself it's made to be put down and not to be touched every 5min ^^

Translated reviews

Laetitia H.

Published on 19/06/2023 à 10h46 following a purchase from 07/06/2023

I thought the lamp was bigger for the price but it's very pretty.

Translated reviews

AYMERIC B.

Published on 12/06/2023 à 14h03 following a purchase from 02/06/2023

Fast delivery, but average quality. My 2 children are engraved on the stand but only one of their 2 faces is illuminated because the arrangement of the LEDs does not allow the entire stand to be illuminated.

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
we have tried to contact you by e-mail in order to solve your problem, but have not received any answer from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr

Valerie D.

Published on 12/06/2023 à 08h27 following a purchase from 01/06/2023

Nice lamp but the casing and the springs are detained

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr

Tiphanie R.

Published on 12/06/2023 à 07h44 following a purchase from 01/06/2023

Fast and pretty

Translated reviews

Matthieu C.

Published on 12/06/2023 à 06h30 following a purchase from 30/05/2023

Fast and accurate delivery. A little disappointed with the few scratches on the plexiglass. But very nice product, original, I'll order again.

Translated reviews

Gisèle E.

Published on 11/06/2023 à 14h17 following a purchase from 01/06/2023

Very nice item. Very happy with my purchase

Translated reviews

Guillaume S.

Published on 10/06/2023 à 16h35 following a purchase from 30/05/2023

sent very quickly nice rendering only small downside announced with battery but there was no pity fortunately I had anticipated the blow but otherwise very good thank you

Translated reviews

Quentin F.

Published on 07/06/2023 à 12h52 following a purchase from 25/05/2023

A little disappointed with the rendering ...

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will do our best to solve your problem.
Best regards,
Lisa from Lampephoto.fr

STEPHANE L.

Published on 06/06/2023 à 15h24 following a purchase from 26/05/2023

good product quality! thank you

Translated reviews

Mathieu S.

Published on 06/06/2023 à 14h12 following a purchase from 26/05/2023

Top

Translated reviews

Jeannine H.

Published on 05/06/2023 à 14h27 following a purchase from 25/05/2023

We have no idea what the lamp looks like once the photos have been selected, and the result is inconclusive: the photos don't show up without lighting, and they don't show up well with lighting.

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We apologize for the inconvenience. You can adjust the intensity of the light with the remote control, which allows you to change the color.
have a nice day,
Lisa from Lampephoto.fr

Alexandra B.

Published on 03/06/2023 à 14h07 following a purchase from 24/05/2023

On the other hand, I'm a little disappointed because I don't think it's very stable. We added some stock so that the glass would hold better.

Translated reviews

sylvie /.

Published on 01/06/2023 à 14h27 following a purchase from 20/05/2023

C to make a gift

Translated reviews

antonio C.

Published on 18/05/2023 à 10h06 following a purchase from 28/01/2023

👍

Translated reviews

Mike Jessyka B.

Published on 16/05/2023 à 18h40 following a purchase from 08/05/2023

It was for a gift and the person was very pleased. Thanks to you 😊

Translated reviews

CELINE J.

Published on 16/05/2023 à 17h16 following a purchase from 16/04/2023

Translated reviews

Thierry J.

Published on 16/05/2023 à 16h44 following a purchase from 09/05/2023

Minimalist packaging and not identifying the lamp. Impossible to offer this item in these conditions.

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We apologize for the inconvenience. We changed our packaging not long ago.
have a nice day,
Lisa from Lampephoto.fr

Maryse G.

Published on 16/05/2023 à 15h47 following a purchase from 08/05/2023

I paid extra to make sure I got it by June 12 and finally I didn't get it until the 13th!!!

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We are sorry that you are not satisfied with the delivery time. However, the delivery time of the carrier is one thing, but we also have the manufacturing time of 24 hours to take into account.
have a nice day,
Lisa from Lampephoto.fr

Eric S.

Published on 16/05/2023 à 15h24 following a purchase from 08/02/2023

No because the photograph does not stand on its disappointed base

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello, we have tried to contact you by e-mail in order to solve your problem but have not received a reply from you. Please do not hesitate to contact us again at [email protected] , we will try to solve your problem.
Best regards,
Lisa from Lampephoto.fr

Mathieu L.

Published on 16/05/2023 à 15h23 following a purchase from 10/05/2023

My package has already not arrived at the relay point that was indicated so my request has not been respected. I do not thank the deliveryman for having been lazy enough to go to the relay point indicated. Moreover, not having the driver's license yet, I do not even know how to go there. Thank you. Thank you very much.

Translated reviews

Response from Pictyourlamp.com Published on 29/12/2023

Hello,
We are sorry for the inconvenience. This is a problem with the carrier that is beyond our control.
sorry again,
have a nice day,
Lisa from Lampephoto.fr

Juliette D.

Published on 16/05/2023 à 14h54 following a purchase from 07/02/2023

Product conforms and is well packaged. Satisfied knowing it was something I was offering.

Translated reviews

Solène P.

Published on 19/01/2023 à 14h41 following a purchase from 26/11/2022

Very nice lamp. Exactly as described

Translated reviews

Antonio S.

Published on 15/01/2023 à 20h59 following a purchase from 15/12/2022

The only base that specifies to have the option of automatic shutdown timer is black and incorporates a different control to the others with the buttons to turn off in 4h,5h,6h and 8h, as I bought this for that reason and I received the black base but with the other control of the other bases that does not have the buttons to time off, so it turns out that I have a black base that I can not program to turn off alone as I needed. Waiting for them to give me a solution because so far the only thing they answer me that they have sent me the black base which is the one I bought, as if that solved the problem, the problem I explain to them is the remote that is another with which you can not program off, so I lack that function as long as they do not send me the correct remote announced on the web with that base.

Translated reviews

Audrey M.

Published on 05/01/2023 à 07h20 following a purchase from 25/11/2022

Some of the finishes are poorly finished. I sent an email, but of course no answer. Too bad because it was a Christmas gift. I am disappointed.

Translated reviews

Response from Pictyourlamp.com Published on 17/05/2023

Hello,
We are to learn that the rendering does not suit you. It is sometimes possible that a production error occurs, unfortunately we did not receive your email, please contact us at the following address [email protected] .
Sincerely
Ophélie from Lampephoto.fr