The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.
Unfortunately, the goods arrived in defective condition. (A part of the plexiglass is broken.) This probably happened during transport. Therefore, the fault does not lie with "Pictyourlamp". Nevertheless, I need to reorder this part.
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Anne G.
Rating: 4 out of 5
following a purchase from 17/12/2025
Meets expectations
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Karine A.
Rating: 2 out of 5
following a purchase from 17/12/2025
The image is blurry... And it's my fault but in the photos I thought it was a laser... actually it's plastic...
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Sandrine S.
Rating: 2 out of 5
following a purchase from 08/12/2025
A user manual is missing. Quite unfortunate.
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josé M.
Rating: 4 out of 5
following a purchase from 17/12/2025
A
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BERNADETTE R.
Rating: 2 out of 5
following a purchase from 16/12/2025
I made a complaint because there was a format error but I received no response from them.
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Response from Pictyourlamp.com
Hello,
We apologize for this inconvenience.
Due to an exceptional technical problem with the contact form on the site, some complaints unfortunately were not received.
To ensure that your request regarding the format error is properly handled, please write directly to [email protected]
.
All requests are processed within 24 to 48 business hours by our customer service.
Best regards,
The LampePhoto team
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Pascal J.
Rating: 4 out of 5
following a purchase from 16/12/2025
The product meets my expectations
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André J.
Rating: 2 out of 5
following a purchase from 16/12/2025
No response to my emails on the contact page
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Response from Pictyourlamp.com
Hello,
Thank you for contacting us directly at [email protected]
.
All requests are handled and processed within 24/48 business hours by our customer service.
We remain at your disposal.
Best regards,
The LampePhoto team
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Patricia D.
Rating: 4 out of 5
following a purchase from 16/12/2025
Satisfied original gift
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Fabrice S.
Rating: 4 out of 5
following a purchase from 16/12/2025
Hello, as soon as I received my package, I wrote you an email that remains unanswered regarding the lamp base
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Marissa D.
Rating: 2 out of 5
following a purchase from 14/12/2025
Lamp was ok, afstandsbediening voor de kleuren functioneert niet
E
Emmanuel D.
Rating: 4 out of 5
following a purchase from 13/12/2025
Very good quality
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Christelle G.
Rating: 4 out of 5
following a purchase from 12/12/2025
Package received quickly but it is defective, we cannot put batteries in the base. There are two springs on each side
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Pierre N.
Rating: 2 out of 5
following a purchase from 11/12/2025
The delivery location was not the one defined at the purchase
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Dominique P.
Rating: 4 out of 5
following a purchase from 10/12/2025
In accordance with the description
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Bernard G.
Rating: 4 out of 5
following a purchase from 10/12/2025
Photo lamp intended as a surprise Christmas gift that will be given to its recipient in January, but already we are satisfied with the result
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LACHIZE J.
Rating: 4 out of 5
following a purchase from 10/12/2025
Delivery within my time. Not yet given. Christmas gift
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MARTINE L.
Rating: 4 out of 5
following a purchase from 08/12/2025
The effect rendered is beautiful but I thought the plate would be thicker
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Siegfried S.
Rating: 4 out of 5
following a purchase from 09/12/2025
Good price-performance ratio / order was delivered quickly / unfortunately the customer service could not be contacted for a correction of the text which contained a spelling error via the provided contact, hence no full rating. Too bad!
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laurence B.
Rating: 4 out of 5
following a purchase from 09/12/2025
Very original
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Sébastien V.
Rating: 4 out of 5
following a purchase from 07/12/2025
Very beautiful lamp, very satisfied, I highly recommend, quick delay
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Mahlagha E.
Rating: 2 out of 5
following a purchase from 08/12/2025
This message is addressed to a supplier, you can modify it for a more factual message please: I paid delivery fees of €9.90 via UPS for next day home delivery, as indicated at the time of payment. However, not only was the package delivered a day late, but it also was not delivered to my home. I had to go pick it up at a pickup point. Please do not communicate misleading information in order to charge additional delivery fees to your customers. I am very disappointed with your UPS delivery service. Good evening
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Ludivine L.
Rating: 2 out of 5
following a purchase from 08/12/2025
Not compliant in terms of dimensions as stated during the order
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Fabien L.
Rating: 4 out of 5
following a purchase from 07/12/2025
The lamp is in accordance with the ordered product. However, the product arrived with a small broken piece that I preferred to glue in order to have it for Christmas
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Sandrine L.
Rating: 2 out of 5
following a purchase from 07/12/2025
Just disappointed to see fingerprints on the plate
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Édouard P.
Rating: 4 out of 5
following a purchase from 05/12/2025
The lamp is of good quality, but I received it broken
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Jean-François P.
Rating: 2 out of 5
following a purchase from 06/12/2025
Received very quickly and very happy
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François G.
Rating: 4 out of 5
following a purchase from 05/12/2025
Very good material, thank you.
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Marie Yvon B.
Rating: 4 out of 5
following a purchase from 05/12/2025
Speed
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Detlef B.
Rating: 2 out of 5
following a purchase from 04/12/2025
Delivered lamp very beautiful, but the remote control unfortunately defective. I have requested a replacement several times via email but have not received a response.
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Reol C.
Rating: 2 out of 5
following a purchase from 02/12/2025
Packaging needs to be reviewed. Damaged during delivery, to offer that leaves much to be desired, really!!!! The quality of the product also needs to be reviewed. I absolutely do not recommend
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franck D.
Rating: 4 out of 5
following a purchase from 30/11/2025
Very good, too bad the illuminating base is made in China once again
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Dany G.
Rating: 4 out of 5
following a purchase from 03/12/2025
Well received, simple but neat and original.
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Christine F.
Rating: 2 out of 5
following a purchase from 28/11/2025
I ordered 3 items, a light keychain does not work, even after several messages sent no solution proposed. It is stated in the sales conditions that the items are guaranteed for 2 years. A gift that I will not be able to give, since it is defective.
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Kelly G.
Rating: 2 out of 5
following a purchase from 03/12/2025
I ordered the head of Johnny Hallyday I received the right one but with big scratches on the plastic when you turn it on it is very noticeable
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Laetitia L.
Rating: 4 out of 5
following a purchase from 01/12/2025
Nothing to report
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Sascha G.
Rating: 2 out of 5
following a purchase from 02/12/2025
The products look pretty good and the shipment was pretty fast, but they messed up, they changed the pictures of my order and I immediately asked them for some kind of replacement, after a week I'm still waiting for their response. Terrible customer service.
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Pascale M.
Rating: 4 out of 5
following a purchase from 02/12/2025
Item conforms
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Christophe J.
Rating: 4 out of 5
following a purchase from 28/11/2025
Well received the photo lamps, very satisfied with the product. Only small regret, we cannot visualize the personalized lamps and adjust the photo, therefore the photo on the lamp.
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Remi T.
Rating: 2 out of 5
following a purchase from 02/12/2025
Very disappointed mediocre quality more than 59€ the batteries are not even provided with I will not order again and do not recommend
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