Customer reviews of Pictyourlamp.com

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 759 published reviews
5 8 026 82% 4 843 9% 3 304 3% 2 231 2% 1 355 4%

Summary of reviews

The online store excels in delivering high-quality products that consistently meet customer expectations, with many praising the beautiful designs and finishes of the lamps. Customers frequently highlight the ultra-fast delivery service, often receiving their orders within a day or two, which enhances the overall shopping experience. The platform is noted for its ease of use, allowing customers to place orders quickly and efficiently, while also benefiting from timely and responsive customer service that effectively addresses any issues that arise.

Reviews 2 and 4 stars

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A
Alisson L.
Rating: 4 out of 5
following a purchase from 26/11/2021
Very satisfied with the product and very fast reception.
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Ramona G.
Rating: 2 out of 5
following a purchase from 26/11/2021
Unfortunately not the complete text . Then the quality of the pictures is also not nice.
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Response from Pictyourlamp.com
Bonjour,
nous sommes désolé de cette erreur. Si votre lampe comporte une erreur de texte, il suffit de nous le faire savoir et nous reproduisons votre lampe. Je ne trouve aucun mail de votre part.
Pour ce qui est de la qualité du rendu, nous sommes désolé si le résultat ne vous plait pas. Nous avons fait du mieux que nous pouvions selon la qualité de la photo fournie.
Bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
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dominique M.
Rating: 4 out of 5
following a purchase from 24/11/2021
The product was well packaged and delivered quickly. I recommend this site.
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Mélodie C.
Rating: 4 out of 5
following a purchase from 25/11/2021
I received a scratched light and I sent an email and I have no answer
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sandrine L.
Rating: 4 out of 5
following a purchase from 19/11/2021
happy with the result
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Manoli L.
Rating: 4 out of 5
following a purchase from 23/11/2021
I am very pleased with the service and the quality of the product. I have been very satisfied with the service and the quality of the product. I highly recommend
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LYDIE B.
Rating: 2 out of 5
following a purchase from 23/11/2021
My lamp arrived quickly but broken and I can't find the return procedure. My emails are not answered. I am waiting for a solution. Thank you in advance. Sincerely
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Response from Pictyourlamp.com
Hello,
following our email exchanges and the replacement of your lamp, a little feedback would be great!
Thank you in advance,
Best regards,
Lisa from Lampephoto.fr
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PARC DE YOURTES JANDER S.
Rating: 4 out of 5
following a purchase from 23/11/2021
Well packaged item. Received on time. Recommend it.
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David B.
Rating: 4 out of 5
following a purchase from 21/11/2021
Ordered quickly, I ordered a small lamp for my son, he will open it for Christmas. I ordered two key rings. Nice effect, a slight reduction in the size of the plexiglass would not be bad. Beware of a few drips that I can not remove but do not interfere with the use and especially the beautiful effect / appearance of the key ring light.
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Response from Pictyourlamp.com
Hello and thank you very much for your feedback. I am sorry for the "drip marks". The laser cutting process causes this type of mark, however, normally all plates are cleaned by our technicians. We have a rather busy schedule with the Christmas holidays coming up and it is possible that the cleaning of your key rings was not done properly. We apologize for this. You can easily remove these marks with a soft cloth and acetone, or makeup remover which is perhaps easier to find at home :)
Thank you for your confidence and see you soon on the site.
I hope to see you soon on the site,
Thomas from lampephoto.fr
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NOEL B.
Rating: 4 out of 5
following a purchase from 21/11/2021
I recommend you make great laser cut with our own photo fast enough package
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Christian P.
Rating: 4 out of 5
following a purchase from 22/11/2021
Very nice rendering. Maybe missing a notice for the base.
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Valérie B.
Rating: 4 out of 5
following a purchase from 21/11/2021
It is very beautiful but I had asked not to engrave the background, just my threads and everything was engraved. The comments that are indicated at the time of ordering are not taken into account. I am very pleased with the service and the quality of the product.
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Alyson V.
Rating: 2 out of 5
following a purchase from 21/11/2021
Missing the remote control that I'm still waiting to receive the I hope before Christmas
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Response from Pictyourlamp.com
Hello,
We apologize for this oversight. The remote controls were sent later.
Have a nice day,
Lisa from Lampephoto.fr
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Jonathan B.
Rating: 4 out of 5
following a purchase from 21/11/2021
Very happy with my purchase of 3 lamps, one of the pictures is a bit blurry but came from an MMS. A few scratches on 2 of the 3 lamps, but they are supposed to be on the side of the protection film, hoping that after removing the film at Christmas the scratches will not be on the plate as well.
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Sébastien L.
Rating: 4 out of 5
following a purchase from 21/11/2021
Beautiful and I live in Belgium I received it in less than a week great 😁
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Christine C.
Rating: 4 out of 5
following a purchase from 17/11/2021
Very happy with my order
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Cindy G.
Rating: 4 out of 5
following a purchase from 14/11/2021
Very nice but I feel that there are some flaws on the edges, so it's a bit expensive. I would recommend it anyway as it makes a great gift. I'm thinking of ordering again on another occasion.
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Philippe Q.
Rating: 4 out of 5
following a purchase from 13/11/2021
I am very pleased with the quality and speed of shipping. Ordered and received in just 3 days... I'm a bit disappointed with the photo lamp, but I'm sure she'll be pleased with it. The other two photo lamps with film/series motifs are perfect. The only drawback is the Black Friday promotion which falls 48 hours after my order and therefore, without me being able to benefit from it, leaves me with a "slight bitter taste"... (2 lamps bought, the 3rd offered).
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Stéphanie V.
Rating: 4 out of 5
following a purchase from 10/11/2021
Very good as on the picture I recommend
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Thierry D.
Rating: 2 out of 5
following a purchase from 12/11/2021
I'm not sure what to do with it, but it's a good idea to make sure that it's a good one, and that it's a good one.
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Response from Pictyourlamp.com
Hello,
following the replacement of your base, a little feedback would be great!
Thanks in advance,
Thank you in advance,
Lisa from Lampephoto.fr
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Maëlle M.
Rating: 4 out of 5
following a purchase from 08/11/2021
I'm very pleased with the quality of the product and the service. I'm sure I'll be able to get it again.
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SIMONE D.
Rating: 4 out of 5
following a purchase from 06/11/2021
Package arrived in good condition. A little disappointed with the goods
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marie L.
Rating: 4 out of 5
following a purchase from 06/11/2021
The quality is ouff only negative point it is necessary to force enough to be able to put it in the base if not nothing to say. At the top
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Andrea M.
Rating: 4 out of 5
following a purchase from 31/10/2021
Very nice gift with fast secure delivery. Would be nice to have a look at the designed product before ordering.
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Hervé R.
Rating: 2 out of 5
following a purchase from 29/10/2021
I received the lamp without remote control but after mail they delivered it to me Misleading picture on the site the wooden bottom is not included in the remote control For the price it is average
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Response from Pictyourlamp.com
Hello,
we are sorry for the forgetfulness of the remote control that we sent you back in a second time. For the "wooden bottom" on the pictures, it is the decoration... :) We are sorry but indeed, the wooden board on which the lamps are placed for the product photos is not included with the product.
Have a nice day,
Sincerely, Thomas from Lampephoto.fr
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Bert D.
Rating: 4 out of 5
following a purchase from 12/10/2021
It was an excellent result
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Olivia K.
Rating: 4 out of 5
following a purchase from 23/10/2021
Very pretty 🥰
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Laurent A.
Rating: 4 out of 5
following a purchase from 19/10/2021
Quality product but the basic stand seems a bit fragile
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Karima R.
Rating: 4 out of 5
following a purchase from 05/10/2021
Good evening just the gift box on the corner it was well used
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Floris D.
Rating: 4 out of 5
following a purchase from 27/09/2021
The quality of the lamp is good as expected
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Cindy D.
Rating: 4 out of 5
following a purchase from 26/09/2021
Very happy with my purchase received in 24 hours. It was a pleasure to work with.
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Laurence B.
Rating: 4 out of 5
following a purchase from 18/09/2021
Crushed gift box Delivery not respected Package left at a relay point and not at home
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Véronique D.
Rating: 4 out of 5
following a purchase from 13/09/2021
Super lamp. identical to the catalog. model chosen well reported on the lamp. received in very good condition and especially quickly
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Sandra P.
Rating: 4 out of 5
following a purchase from 09/09/2021
Everything top, shipping a little later than specified, but at the moment yes normal,
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Viatcheslav S.
Rating: 4 out of 5
following a purchase from 09/08/2021
The lamp is OK, but the remote control does not work.
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Jennifer B.
Rating: 4 out of 5
following a purchase from 19/08/2021
Very nice rendering
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Julien C.
Rating: 4 out of 5
following a purchase from 06/08/2021
Very good site and multiple choices. Ideal to offer or to please oneself. The delivery is very fast.
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Jeremy B.
Rating: 4 out of 5
following a purchase from 27/07/2021
Very nice product my wife was very happy
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Muriel A.
Rating: 4 out of 5
following a purchase from 12/07/2021
perfectly
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noelle L.
Rating: 2 out of 5
following a purchase from 04/07/2021
The lamp does not work with batteries, only on sector, I have reported it but I have no return
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Response from Pictyourlamp.com
Hello,
following our email exchanges, it turned out that the problem was with the batteries. A small change to your review would be nice 😉
Thanks in advance.
Have a nice day.
Best regards,
Lisa from Lampephoto.fr
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