9.3/10
★★★★★
based on 8368 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
Order received very quickly. But, a little disappointed with the product: the printing finishes need to be revised!...
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Carole V.
purchased on 19/02/2022
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2 /5
★★☆☆☆
Package received on time and correctly but the lamp is not working. the white color is not working. disappointed with my purchase. i hope to find a solution with the supplier soon
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Michael C.
purchased on 12/02/2022
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Answer from Pictyourlamp.com
Hello, we have tried to contact you by e-mail but have not received a reply from you. Please come back to us at [email protected] and we'll try to solve your problem.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Satisfied with the result but the remote does not work. I request it be sent back to me to give 5 stars!
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Stefano C.
purchased on 10/02/2022
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3 /5
★★★☆☆
The A4 format is not respected. A little too expensive.
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Nadia P.
purchased on 08/02/2022
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Answer from Pictyourlamp.com
Hello,
You can contact us at [email protected], so that we can solve your format problem.
have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
It fits perfectly with what I wanted
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Ghislain D.
purchased on 09/02/2022
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Answer from Pictyourlamp.com
Hello, I'm delighted to hear that you like your photo lamp. An update would be a great help to us and would give us great pleasure.
Sincerely
Ophélie from Lampephoto.fr
3 /5
★★★☆☆
The delivery time is not respected with the amount given
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Melanie D.
purchased on 07/02/2022
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Answer from Pictyourlamp.com
Hello,
We're sorry to hear about this delay, which is unfortunately beyond our control. Carriers may encounter problems during the delivery of your parcels.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
The remote control does not work.
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Blanc M.
purchased on 06/02/2022
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Answer from Pictyourlamp.com
Good day to you,
following our email exchanges, we hope you have received your new remote control.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Problem-free order,super product,fast delivery
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Johanna K.
purchased on 05/02/2022
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3 /5
★★★☆☆
Not bad but I admit that I expected better! After I received my package very quickly and with a beautiful packaging!
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Hirondine P.
purchased on 02/02/2022
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Answer from Pictyourlamp.com
Hello, we are sorry that you are not entirely satisfied with your order. We have tried to contact you by e-mail to find out the reason for your dissatisfaction but have not received a reply from you. Please don't hesitate to contact us again at [email protected] , we'll be delighted to hear from you.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
I just didn't appreciate the quality of the order whether it was with batteries
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Arzu H.
purchased on 02/02/2022
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Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. We do our best to process your photos. After checking, I don't see any e-mail from you. I invite you to come back to us at [email protected] with a simple photo to confirm the quality problem, and we'll send your order back to you.
We try to make this as clear as possible on our website. All our acrylic glass plates require a base with a USB connection or batteries to be illuminated and held vertically.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Disappointed that the order of the frames is not indicated so the pictures are not as I wanted and given the price impossible to reorder. Otherwise the result is nice anyway
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Elodie M.
purchased on 01/02/2022
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Answer from Pictyourlamp.com
Hello, we're glad you like the result of our product. We do our best to make it as clear as possible on our site. For any plate personalization, on the page for importing your photos, a visual reference is there to help you visualize the placement and order of your photos. If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to discuss them with you.
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Everything worked well! Only an order confirmation has been missing! Otherwise everything ok!
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Ronald K.
purchased on 29/01/2022
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3 /5
★★★☆☆
Fast delivery and very good product for small price
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Bogdan J.
purchased on 14/01/2022
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2 /5
★★☆☆☆
The goods are cöllig ok, but since I ordered and paid Express the order took 4 business days to be delivered. The company ignored my request for a refund of the express surcharge although it was clearly evident in the delivery process that there were delays in transport.
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Wilfried L.
purchased on 09/01/2022
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé pour le retard du transporteur indépendant de notre volonté. Nous avons expédié votre commande le jour même ou vous l'avez passée.
Avec toute nos excuses pour le désagrément je vous souhaite une bonne journée,
Cordialement,
Thomas de Pictyourlamp.com
2 /5
★★☆☆☆
The package was damaged, fortunately, the inner protection allowed the reception of the order correctly,
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Sylvette A.
purchased on 10/01/2022
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3 /5
★★★☆☆
Nice lamp. Too bad we can't see how it looks in the pictures. Fast order and delivery. Good supplements a little too many. But good it is manufactured in France.
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Melanie B.
purchased on 30/12/2021
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Answer from Pictyourlamp.com
Hello, we're glad you like our product. Unfortunately, it is impossible for us to provide you with a preview of the result of your personalized lamp on our site. Our team will do its best to process each of your photos. If you would like to give us any additional information about the processing of your lamp, please go to the "additional details" section when you finalize your order.
If you have any further questions, please don't hesitate to contact us at [email protected], and we'll be delighted to hear from you.
We hope to hear from you soon.
Best regards,
Alexandra from Lampephoto.fr
2 /5
★★☆☆☆
I am not disappointed with the pdt itself, only I provided a photo that was not adapted, we did not make a return on this subject and so I am very disappointed with the result the face of my daughter is cut it's really a shame
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Flavie P.
purchased on 22/12/2021
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Answer from Pictyourlamp.com
Hello, we are sorry for the inconvenience. Indeed, depending on the shape of the lamp, it is preferable to provide an adapted photo. We try to explain it as well as possible in our fore to the question. When a photo is really not adapted, we warn by mail and put the order on hold. For your order, the graphic designer in charge to judge that can adapt it. We are sorry that it does not suit you. I invite you to come back to us on this subject at [email protected]
Good day,
Sincerely,
Thomas of Lampephoto.fr
2 /5
★★☆☆☆
I paid for shipping so that it would arrive in 24 hours and it did not! Really disappointed
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Pauline P.
purchased on 23/12/2021
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Answer from Pictyourlamp.com
Hello, we are sorry that you are not satisfied with the delivery time, however, we have the manufacturing time of 24 hours, but also the time of the carrier is which is to be taken into account.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
I'm very pleased with the service and the quality of the product.
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Fabrice B.
purchased on 23/12/2021
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Answer from Pictyourlamp.com
Hello, we are glad to know that you like our product. Unfortunately the delivery time is beyond our control.
We apologize for the inconvenience and wish you a good day,
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Disappointed by the rendering!
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Marie-thérèse V.
purchased on 17/12/2021
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3 /5
★★★☆☆
The did not arrive quite timely. Although it was ordered by express.express shipping was also paid.
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Vadim F.
purchased on 21/12/2021
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2 /5
★★☆☆☆
Not recommended
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Anjarasoa R.
purchased on 21/12/2021
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3 /5
★★★☆☆
Very nice lamp but it is damaged in the corner
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Laurence H.
purchased on 19/12/2021
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Answer from Pictyourlamp.com
Hello,
as agreed by e-mail, we have replaced your lamp. A little feedback would be great!
We are very sorry for the inconvenience.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
The order was easy to place and the delivery was very fast. It's a pity that the alarm clock consumes the batteries at a crazy speed
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Nicolas B.
purchased on 18/12/2021
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Answer from Pictyourlamp.com
Hello,
following our exchanges, the problem was with the batteries, not the alarm clock. It would be great if you could change your mind.
Have a nice day,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
Disappointed on the photo scratched and not the charger that the wire😞 Otherwise fast delivery.
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Christine F.
purchased on 18/12/2021
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Answer from Pictyourlamp.com
Hello,
Please contact us by e-mail at [email protected], so that we can work out an arrangement for the lamp. As for the USB adapter, it is not supplied with the lamp.
Have a nice day,
Lisa from lampephoto.fr
2 /5
★★☆☆☆
The lamp is very nice. However, I received it with a slight detachment at the base. I was surprised to have a USB connection. I had to buy an adapter. It might be good to have a little clearer descriptions on this subject.
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Martine W.
purchased on 19/12/2021
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Answer from Pictyourlamp.com
Hello, we're sorry about this misunderstanding.
We do our best to make it as clear as possible on the site. Our bases with USB connection are supplied with a cable. We also offer bases for sale on our site, but these have to be paid for additionally.
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
I ordered 3 lamps. When I received my order I only had 2 in my package. I am looking in vain for a phone number to contact you but no one answers the phone. I sent an email as this is the only way we can reach you. They sent me back the missing lamp and when I unpacked it was missing the base. So I had to again make a mail. The result is that no one got their gift on time and I had to buy another gift while waiting to get my photo lamp.
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Laetitia R.
purchased on 17/12/2021
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Answer from Pictyourlamp.com
Hello, we apologize for this inconvenience. We hope to have satisfied you despite this rare error. If you encounter any further problems, please do not hesitate to contact us again by e-mail at [email protected].
Have a nice day.
Best regards,
Alexandra from Lampephoto.fr
3 /5
★★★☆☆
Very nice but the base does not work
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Brice B.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
Hello,
we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Lisa from Lampephoto.fr
3 /5
★★★☆☆
The lamp turns on by itself without my asking and the remote control disconnects...
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Ariane D.
purchased on 11/12/2021
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Answer from Pictyourlamp.com
Hello,
Following our email exchanges, the problem was with the base. A new base has been sent as agreed.
Have a nice day,
Lisa from lampephoto.fr
3 /5
★★★☆☆
Nice, but 2 lamps controlled 1 remote control works on the 2 and 1 remote control does not work.
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Alexandra G.
purchased on 14/12/2021
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Answer from Pictyourlamp.com
Hello,
Our products are guaranteed for 1 year. Please contact our after-sales service.
Have a nice day,
Lisa from lampephoto.fr