9.3/10
★★★★★
based on 8471 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
Plaatje beschadigd. Nog steeds heen en weer aan het mailen. Nu voor de 2de keer weer foto's sturen. Dus hopelijk word het nog opgelost
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Dac V.
purchased on 07/11/2022
1 /5
★☆☆☆☆
Very disappointed much too expensive by the product a real gadget
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Charles L.
purchased on 03/11/2022
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1 /5
★☆☆☆☆
I ordered 2 items and received nothing I hope to receive next week
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Solenn L.
purchased on 30/10/2022
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Answer from Pictyourlamp.com
Hello, following our email exchanges, we hope to have been able to reassure you and are sorry for the inconvenience caused by the abnormally long delay of your delivery. If you have any further questions please contact us at [email protected] . It would be a pleasure to see your opinion updated.
Sincerely,
Ophélie from Lampephoto.fr
1 /5
★☆☆☆☆
It was not what i thought it was
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Jimmy D.
purchased on 02/11/2022
1 /5
★☆☆☆☆
I am very disappointed!!! The expensive 24 hour delivery service arrived only 3 days late, my name was misspelled, the motif was reversed, my complaints went unanswered.
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Kirsten K.
purchased on 13/10/2022
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1 /5
★☆☆☆☆
Very disappointed the plexiglass plate was not the right size, I had to have it cut to the right size. It's a pity especially since it was for a gift so the me of the accounting details!
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Nathalie L.
purchased on 11/10/2022
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Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience.
After checking, I don't see any e-mail from you. If your lamp has a defect, we will reproduce it without delay.
Please contact us again at [email protected].
Have a nice day,
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
No response to my mails. Wanted to send something back but no one responds. Never again will I buy something from you
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Cindy G.
purchased on 13/10/2022
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1 /5
★☆☆☆☆
Very scratched and cheap quality have expected more for 50€
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Semra Y.
purchased on 06/10/2022
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1 /5
★☆☆☆☆
Package received broken, very disappointed
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Melissa B.
purchased on 07/10/2022
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Answer from Pictyourlamp.com
Hello, we are sorry to hear that, this inconvenience is unfortunately independent of us and it usually occurs during delivery by carrier. However, do not hesitate to contact us at [email protected] and we will be able to send you back your order as well as a commercial gesture to apologize for the inconvenience caused.
Sincerely,
Ophélie from Lampephoto.fr
1 /5
★☆☆☆☆
Not satisfied have already sent 2 maul because of a complaint because at the base the charging socket is broken and asked for replacement unfortunately no response received not customer friendly
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Gabriele B.
purchased on 25/09/2022
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1 /5
★☆☆☆☆
The result is an absolute disaster and a cheek, has nothing identical with the photos of your website. You advertise with premium quality and top design, but these are by no means recognizable. Which qualified designer was at work here is a mystery to me. The only thing that is qualitatively somewhat higher in delivery, which is the base whereby one must not forget the price. I urge you to call out a reasonable work!
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Michael A.
purchased on 16/09/2022
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1 /5
★☆☆☆☆
Glas was helemaal overzien van krassen. Dit was een cadeau en vind het zeer teleurstellend hoe ik dit heb moeten afleveren. Vandaar 1 ster.
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Romy V.
purchased on 09/09/2022
1 /5
★☆☆☆☆
Package has not arrived
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Anka S.
purchased on 27/08/2022
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1 /5
★☆☆☆☆
Terrible service, have got the last 2 orders wrong and will not answer my emails to rectify the problem..very poor.
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Dawn B.
purchased on 06/08/2022
1 /5
★☆☆☆☆
Until now, the delivery has not arrived. Supposedly dpd has delivered, but never arrived with me. The seller has unfortunately not responded to my request so far. I have requested money back, but nothing more frhört...🤷♀️ Currently I am dissatisfied. Hope I get feedback and my money soon.
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Tanja K.
purchased on 09/08/2022
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1 /5
★☆☆☆☆
Please reply on my email!!
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Shiromani B.
purchased on 14/07/2022
1 /5
★☆☆☆☆
Problem on the article, a manufacturing defect No return from them following my contacts Not serious and very disappointed
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Julie B.
purchased on 29/06/2022
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1 /5
★☆☆☆☆
Shipping much too expensive and takes longer than described.is thus no flash shipping.
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Gaby K.
purchased on 25/06/2022
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1 /5
★☆☆☆☆
No lamp received ... Each time they said I was supposedly not at home ...
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Michael G.
purchased on 22/06/2022
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1 /5
★☆☆☆☆
The lamp does not work and I do not have a phone number to reach this seller
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Joelle D.
purchased on 07/06/2022
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1 /5
★☆☆☆☆
Bonghjornu I am not happy the light block does not work and can on top
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Jeannine M.
purchased on 05/06/2022
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Answer from Pictyourlamp.com
Hello, we're sorry for the inconvenience. Our bases are guaranteed for 1 year. Simply contact us at [email protected] and we'll replace your base.
Best regards,
Alexandra from Lampephoto.fr
1 /5
★☆☆☆☆
Article ordered on Tuesday, delivery service chosen 24h48h and article received 6 days later not serious
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Kévin G.
purchased on 23/05/2022
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Answer from Pictyourlamp.com
Hello, following your order of 23/05 the delivery time on this period of Mother's Day, the carriers may encounter difficulties and results in delays in deliveries beyond our control. We are at your disposal if you have other questions, contact this address [email protected] . We are sorry for your inconvenience and hope that your order can still be a pleasure.
Sincerely
Ophélie from Lampephoto.fr
1 /5
★☆☆☆☆
The lamp contains a serious optical error, which I have reported. Only a succinct answer comes back that that shouldn't be bad. Another email from me was not even responded to. I think that if you really pay a lot of money for such a lamp, you have to get a 100% good product. I wasn't even offered a discount or anything like that.
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Martina P.
purchased on 10/05/2022
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1 /5
★☆☆☆☆
I was really excited when I found this website but I was really disappointed to be honest! First of all I ordered a 24h shipment that didn't work at all cause I got the package with a delay of a week!!!! Second the lamp came broken like I mean the stander and I wrote mails and tried to contact the firm but it didn't work! I would have really appreciated it if I would get at least some kind of compensation
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Tina S.
purchased on 08/05/2022
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1 /5
★☆☆☆☆
Poor customer service, poor delivery, overpriced delivery which then arrives after 4 days anyway.
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André B.
purchased on 03/05/2022
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1 /5
★☆☆☆☆
Too expensive, for what it is, anywhere in Spain you can find it for half the price.
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Juan Carlos D.
purchased on 28/04/2022
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1 /5
★☆☆☆☆
I paid for a 24h delivery service, and it arrived 2 days later, I claimed for a refund for the difference of arriving in 24h to 72h and no case, they shielded that it was the problem of the transport company, when surely they will ask for compensation.
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Gene T.
purchased on 27/04/2022
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Answer from Pictyourlamp.com
Bonjour, nous sommes désolé que vous ne soyez pas satisfait du délai de livraison, Cependant, le délai du transporteur est une chose, mais nous avons aussi le délai de fabrication de 24h qui est à prendre en compte. De ce fait, vous avez passé votre commande le 27/04, il est normal que vous ayez reçu votre colis en Espagne le 29/04. Nous sommes désolé si cela n'était pas claire pour vous.
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
My lamp had a small broken end. I sent an email but never got a response.
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Kavnene J.
purchased on 26/04/2022
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Answer from Pictyourlamp.com
Hello,
I'm sorry for the inconvenience. I can't find any trace of your email. We have just written to you by email about this. We will replace your lamp of course.
In the expectation of your return, I wish you a good day.
Sincerely,
Thomas from Lampephoto.fr
1 /5
★☆☆☆☆
They promised I would arrive on Mother's Day and I didn't. ...... It arrived late.... And I ordered it 4 days in advance....
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Alejandro S.
purchased on 26/04/2022
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Answer from Pictyourlamp.com
Bonjour,
nous sommes vraiment désolé pour le désagrément. Comme indiqué lors de nos échanges, nous avons respécté nos engagements en expédiant votre commande le lendemain de votre commande. Cependant vous avez choisi la méthode de livraison 48/72H pour l'Espagne. Du fait que les transporteur ne livre pas le samedi, vous ne pouviez pas recevoir votre colis à temps. Il aurai fallu choisir la méthode DHL Express 24H. En espérant que vous ne nous en tiendrai pas rigueur, je vous souhaite un bonne journée.
Cordialement,
Thomas de Pictyourlamp.com
1 /5
★☆☆☆☆
It is broken.
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Marcel M.
purchased on 26/04/2022
Answer from Pictyourlamp.com
Bonjour, je suis désolé mais je ne vois aucun échange avec le service client à ce sujet. Si vous avez reçu votre commande cassée, nous en sommes désolé. Il vous suffit simplement de nous l'indiquer et nous vous la renverrons. je vous invite à nous contacter à [email protected]
Cordialement,
Thomas de Pictyourlamp.com