★★★★★
based on 7798 reviews published
Latest customer reviews
Fast delivery Correct price.
Very well designed site, a lot of choice.
Perfect. Fast delivery. Well packaged. Compliant with the order
Very good, impeccable service, careful and attentive. I recommend!
Perfect
Very professional
Compliant and fast.
A very professional team that meets our requests
15 days for delivery in NC
All OK
Very good
Efficient
Perfect thank you
Following a mistake in choosing parts, exchange without shipping costs.
No problem
Clear and easy-to-access site.
Welcoming and friendly sales service and respect for delivery times
Fast, nothing to complain about!
Shipping, very fast, thank you
Very good service.
Very satisfied with the delivery time, very good response from customer service to a question, I recommend
Very clear site
Fast good advice
Excellent
Super
Serious and fast
Very good
The site is very good and the communication too
Optimal
Effective and fast
Delivery compliant and fast
When ordering and paying, the part was available, but in the end, no stock available (1st problem). Very penalizing when you have a immobilizing breakdown and are waiting for your part. Order of 08/08/18 arrived at their place on 13/08 (well, why not, you have to be patient after all, but it annoys), package sent to my vacation location on 14/08 via chronopost according to their claim. (2nd problem) By checking the order tracking on their site, I realize that in the end they sent me the package only on 17/08, so I was lied to and without making a pun, I was led on a boat from the beginning to the end! Summary: -a lot of time wasted with them on the phone, -lies from this company, -week of vacation reserved with the boat for nothing, -package arrived at my vacation location (+200kms) when I had returned home, -new shipment at my expense of the package, -no commercial effort in return. I specify that I ordered the part from them on the advice of the shipyard where I had left my boat because they thought I would get the part faster. (what a regret!). Now I especially know where not to go in case of new need!!! Otherwise, the part corresponds to the order (it's the only point that is not negative) PS: I would appreciate it if a sales manager could contact me please.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order for a propeller and a hub on 08/08/18 in the evening, we processed it on 09/08/18 and it left our premises on 10/08/18.
Our sales department has avoided working with Chronopost for several months due to the significant lack of reliability, especially in the summer season (subcontracting...). We keep our customers informed of this fact.
We prefer Colissimo.
The delivery delays you suffered were due to the fact that for the first shipment on 10/08/18, the carrier made a routing error (the package went to the wrong sorting center) consequently the package returned to our premises on 16/08/18 (First complaint we made to the carrier).
The second shipment left our premises on the same day of 16/08/18 (picked up by the carrier at our premises) which was only registered on 17/08/08 for delivery on 20/08/18...!!! Even though we pay significant surcharges for next-day delivery before 1 PM including Saturday. (Second complaint we made to the carrier).
We are in dispute with the carrier on this matter, and we sincerely apologize again for the inconvenience caused, which we share.
We are nonetheless pleased that the propeller and the hub correspond to your request.
Our sales department will contact you, hoping to satisfy you and keep you as a loyal customer, as we strive to do for nearly our 22,000 customers.
Best regards,
The Pièces Bateaux team.
Very good
Very serious
Effective
Unhappy with the order received 2 weeks later.
Professional from advice to shipping
Perfect!!!
Fast services. If I had known the site earlier, I would have organized a delivery at one of my stops.
Very complete, many referenced parts.