★★★★★
based on 7798 reviews published
Latest neutral customer reviews
Good management on your part but for the reception it was complicated... I had to go to Frejorgues to pick up at the depot to get my package on the desired date.. you should have other delivery options than DPD. Best regards
Good for the site and supplies. But the carrier DPD should be removed as it was delivered after complaints to another relay.
Hello, the packaging of the cylinder head gasket I ordered leaves something to be desired, the gasket arrived all twisted, the cardboard packaging is not rigid enough to protect it. Thank you for taking this into account
I would have liked to be a little more informed about the progress of my order regarding the delivery, the package was in my mailbox without a signature. Otherwise very good, thank you
Order blocked with the carrier for 3 days for a strange reason. According to them, the site no longer works with the chosen pickup relay. More troublesome, product ordered of very poor quality (outboard motor circuit breaker).
Very satisfied with the supplier but my package sat for a week in Ajaccio.
Delivery wait too long
Part ordered on 10/04, received on 22/04.
Delivery date not respected otherwise well packaged
The order was announced within 5 days, I received it after 7 days. You might say there are two non-working days, but this was not indicated to me when ordering
I paid for home delivery by colissimo and had to pick up my package at the post office due to a serious packaging issue, however, I have never been disappointed with any previous order.
Hello, I am disappointed, the ordered part is not the right one.
The box arrived a bit messy, some items were out of their packaging
I received my order, very fast but with a leaking oil can, fortunately, plastic surrounded the can but I do not have the required amount of oil for my oil change (I lost less than a liter). Will there be a goodwill gesture?
We acknowledge your problem.
We pay great attention to the packaging of liquids, but it can happen that some packages suffer damage. Fortunately, this is very rare.
You should have contacted us as soon as you received your package and sent us some photos so that we could report this information to the carrier.
Regarding a commercial gesture, we invite you to contact us again during your next order and we will see what we can offer you.
We wish you an excellent continuation.
Best regards,
The Pièces Bateaux team.
Delivery times not respected and no news if you do not contact them! The crisis has a good excuse.
Long delivery time
Well received on the right dates but for a pack of gaskets, two main ones are missing. Exhaust gasket and intake gasket
Bad delivery times
I received everything well but there was a problem during delivery and I never knew what it was. I received an email to warn me without explanation and the package was delivered three days after the initial date.
The delay between ordering and delivery is always too long.
Processing time quite long.
You placed the order on 6/10. Your order was shipped on 8/10.
Given the current tense context with high pressure on the availability of materials and complicated logistics, this delay could rather be qualified as fast.
Best regards.
GOOD EVENING I RECEIVED THE PACKAGE BUT THE GLUE IS NOT LIQUID IT'S MORE OF A GEL GLUING NOT SUCCESSFUL. LOGICALLY ORDERED SUPER MARINE VINYCOL GLUE 1520 M2 (THIS ONE IS WELL LIQUID) DISAPPOINTED FOR A FIRST ORDER. I COUNT ON YOU TO DO WHAT IS NECESSARY BEST REGARDS.
We are following up on your review of the product you received. We are surprised by your comment as we have never had any negative feedback on this product. On the contrary, we only have positive feedback.
Please note that we offer 2 products but in reality, it is just one and the same product but under different packaging. The 2 products are manufactured by the same manufacturer. We have 2 different suppliers because these references are not always available.
We contacted the manufacturer who indicated that the texture of the glue may differ depending on the application conditions (ambient temperature), or if the mixing of the 2 components is not done properly.
Remaining at your disposal,
Best regards,
The Pièces Bateaux team.
Delivery times not respected and lack of information for the customer, you have to send a complaint email to get the response 'waiting for delivery from our supplier' for a product reputed to be in stock!
Parts very good! A little lack of communication nonetheless and it's a shame not to be able to reach anyone by phone
Too long to get parts, might as well order directly from the dealer it's cheaper and faster
Good choice but high prices and expected deadlines not respected.
Delivery time not respected. The carrier announces the delivery and never arrives without explanation. Just for that I would be reluctant to recommend.
Processing time before shipping too long
Package received damaged. Informed pieces bateaux who took my replacement request into consideration. I recommend this site.
The site, customer service, and delivery are okay... but parts are excessively expensive... that's abuse.
Fast delivery and quality close to the original.
Shipping too slow
The site is perfect but the delivery is very slow
I ordered a part for Mercury on June 16 and received it on July 1, too slow
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible, but Mercury is currently very delayed on delivery times.
Remaining at your service,
Best regards,
The Boat Parts Team.
10 days to receive a water hose coming from Europe, disappointed, the rest perfect, followed by the advisor by email very efficient, I will recommend on this site, just need to be faster
As this is an original technical part, we are dependent on the manufacturers' deadlines.
Your order has been processed as quickly as possible.
Remaining at your service,
Best regards,
The Boat Parts Team.
The packaging clearly leaves something to be desired, found the box opened by the handle of the ordered extinguisher. Used to online orders, the purchases were not protected at all. Too bad otherwise price and fast delivery, with good packaging 4-5 stars....
We sincerely thank you for your feedback.
The opinion of our customers is very important for us to improve the quality of our service.
Remaining at your disposal,
Best regards,
The Boat Parts Team.
Shipping costs high and long for a 50 g part
No major complaints but a delay too long between the order and delivery... Best regards
Delivery time a bit long for my taste.
Lie about availability Part not in stock even though marked in stock on the site. 1 week before a package is sent.
You placed an order on Sunday 30/5.
Your order was shipped on Friday 4/6.
The parts you ordered are usually in stock, but a temporary out-of-stock situation is possible. The shipping time for your order is not abnormal.
Best wishes.