★★★★★
based on 7798 reviews published
Latest neutral customer reviews
I cannot blame the product as I still have not received it. Ordered to have it on site for my arrival during my trip (1200 km) after 4 days of waiting I will have to return without having finished having received nothing despite paying for shipping fees. So the product may be good but the shipping service is absolutely not up to par.
I placed my order on 4/5/2021 on the site, the parts were available and in the end, I did not receive them but received the parts on 17/05/2021
We are sorry that you were not satisfied with the delivery time of your order.
However, we would like to inform you that it was not specified on our site that the gasket kit you ordered was available in stock. On the contrary, a availability time was specified. We ordered the gaskets from Yamaha and are dependent on their timeline.
Best regards,
The P e8ces Bateaux team
Conforms to the order but a bit long and had to follow up often.
I ordered a revision kit for an outboard motor, all the parts were available loose in the box and I think I'm missing some. Lack of seriousness on this point Best regards,
Good material, a bit long considering it's in stock
The parts are correct, but the delivery time is too long
Very good fast delivery, product quality to see too much to say
After 1 week of waiting I call to know where my order is Surprise no delay part out of stock at the supplier too bad the info didn't reach me sooner
I think you are mistaken.
You placed your order on Friday 16/4.
Your order was shipped on Monday 19/4.
Faster than that was impossible.
Best regards,
The Pièces Bateaux team.
Shipping too expensive
The parts arrived well but do not correspond to my boat
We are contacting you following your review.
We are surprised because you did not contact us.
The products we shipped to you perfectly match those you ordered, and the description on our site.
If they do not suit you, you can return them in their original packaging, and you will be refunded upon receipt.
Best regards,
Thomas.
Hello, I sent you an email to inform you that the received parts do not have the correct dimensions, accompanied by a photo. To date, I am waiting for your response. Thank you in advance. Best regards
Delivery time of 7 days for parts in stock. If not, products conform to my expectations
Hello Promo code issued in 2020 and not taken into account in 2021 although not dated; moreover spring promo 2021 announced 48h after the order No response to my email about the promo code In short not great; you just lost a customer
The order is not complete I will reevaluate after installation
Received late because not available although it was not specified on the site
Hello disappointed by the delivery order of 27/11/20 received on 08/12/20
We are sorry that you were not satisfied with your ordering experience.
Delivery times during this end-of-year period have been extended due to the simultaneous consequences of Covid and a very significant increase in logistics flows.
All carriers are concerned. Since we had to source your gaskets in Spain, a week delay between the order and delivery to you remains a reasonable delay.
Best regards,
The Pieces Bateaux team.
The delivery was a nightmare! First time in 20 years that I am told that my postal code does not exist ..
We are sorry that you were not satisfied with your ordering experience.
You placed your order on October 14 and your order was shipped on October 15 to Polynesia.
On our side, we have been very responsive.
Following Covid, shipments to remote destinations are heavily disrupted with significantly extended delays.
We have reshipped a new item to another address in France that you have received.
Indeed, whether it is Colissimo or DPD, your postal code is currently no longer recognized. These carriers are updating their destinations due to Covid, and it is possible that your destination has been temporarily suspended.
The first shipment is still open in the distribution circuits. It may even be that it is delivered to you.
We remain at your disposal,
Best regards,
The Pièces Bateaux team.
Everything would have been perfect, if the shipping had been free, or at least at the real price !!!!! 95g for 9€ is the price for 1100g to Guadeloupe......; strange and not cool. I think I will no longer order from you, propeller bought from one of your competitors, 650g, free and delivered to my home. and it is not Amazon, or discount, but a company like yours. best regards. maybe you will reconsider your shipping policy?????
We are sorry that you were not satisfied with your shopping experience.
The shipping costs are clearly indicated at the time of ordering, so there is no deception.
They are calculated based on weight.
Your package was much heavier than the weight you indicate (200 grams).
However, after checking, we acknowledge that there was an error because one of the items was configured with too high a weight. The shipping costs should have been €6. We will send you a credit note for the difference.
Best regards,
The Pièces Bateaux team.
Hello, good for the service but the prices are in my opinion on the high end. Best regards Christian 16430
Delivery times not respected, covid does not explain everything!
Very long delivery
Satisfied..good delivery, but wrongly announced a week later !!!!!!
You ordered on 3/11 and your order was shipped on 4/11.
Transport is once again disrupted by this health crisis, especially since delivery is made to Corsica.
We hope you were satisfied with your shopping experience with us.
Best regards,
The Boat Parts team.
Hello, waiting for 3 weeks without any information is a shame. but the order finally arrived.
Hello, I am quite disappointed with the delivery service! I ordered two filters, the first arrived in a small box completely torn apart and the second in a white bag without bubble wrap. I find that a bit inadequate given the fragility of these parts. Best regards.
We are sorry that you were not satisfied with our service.
We take your feedback into consideration to further improve our service quality.
We wish you all the best.
Best regards,
The Pièces Bateaux team.
Very well packaged, delivery time too long while the product was normally in stock
You placed your order on Saturday 21/8. Your order was processed on Monday 23/8.
You received your product on Saturday 28/8, which is within 5 working days.
It happens that some products that are usually available are temporarily out of stock.
We are sorry that this delay did not suit you and we do our best throughout the year to have the shortest delays possible.
Best regards,
The Boat Parts Team.
Several ordered parts, and two are missing despite payment and waiting for three weeks.. no news!!!
Good but a bit long delays
Almost a week to receive the package by colissimo ....
Order received on time, but the package arrived damaged and the steering wheel has large scratches.
Order received on time, the product is as ordered but shipping costs are excessive.
Hello, in my first order of 15/5 I ordered 2 turbines for Mariner 3.3 but I received Mercury 47-952892 turbines, which do not match. The diameter is 43 instead of 35mm and the shaft diameter is 12 instead of 9mm. In an emergency, I made adjustments, but it does not work properly. Please find me the correct impeller.
Too bad the ordered parts were not the right ones especially when they are worth €1000
No visibility regarding the availability of the part on the website. The part had to be ordered and caused a delay in delivery.
The parts are compliant but the delivery time is too long for items in stock
A bit expensive for plastic.
Incomplete order
Delivery issue, first package lost, second package received in 15 days. Good responsiveness from piecesbateaux.
We regret the delivery issues you are experiencing, and we hope to count you among our loyal customers.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
Very expensive for these two pieces of scrap metal, it comes back to a few cents in manufacturing, abusive prices
We acknowledge your message but we are not responsible for the prices set by manufacturers.
The parts you ordered are not just scraps of metal but carburetor jets. We are lucky to still find these parts which are intended for old engines. Otherwise, we would have to specifically machine these parts, and they would be even more expensive.
We wish you excellent sailing.
Best regards,
The Pièces Bateaux team.
Lack of communication I had ordered a 2t bardhal oil can and received a total instead without being informed or refunded because the total is cheaper Disappointed I don't think I will order again on this site
We are sincerely sorry that you were not satisfied with your first order.
When a product is unavailable, we systematically contact our customers to inform them.
In your case, there was an oversight and we apologize for that.
Regarding lubricants, we have decided to gradually replace the Bardahl oil range with those offered by Total. We assure you that Total products are of equivalent or even superior quality.
As for the price, it is a coincidence that the price is slightly lower today. We regularly update our lubricant prices, as they fluctuate like all petroleum products.
We remain at your service, and wish you all the best.
Best regards,
The Pièces Bateaux team.
7€ to ship 2 seals and an anode is a bit expensive.