★★★★★
based on 7798 reviews published
Latest neutral customer reviews
Parts very poorly packaged and poorly protected also loosely dispatched in a box, this is not normal, plus packaging that does not match the content, too bad
We thank you for your comment, the opinion of our customers is precious for improving the quality of our service on a daily basis.
In your case, we are sorry that the packaging did not meet your expectations. However, we are regularly praised by our customers for the quality of protection of our products. If you received the products in perfect condition, isn't that the main thing?
Regarding the packaging box, being in an eco-responsible approach, we reuse the boxes received from our suppliers when they are in good condition. Thus, it is possible that you received a box in the name of a motorist, but we believe it is more responsible to act this way than to throw these boxes away and reuse new ones.
We strive to do everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
Order received late otherwise very good
Not enough details in the content of the order
We are following up on your comment.
Can you inform us of what information you need?
Best regards,
The Pièces Bateaux team.
Delivery too long
We take into account all the opinions of our customers.
We regret that the delay did not suit you.
However, please note that it remains reasonable, knowing that you placed your order the day before a weekend, and that we had to source your part from the Mercury factory.
We ordered your part on 5/8 and we immediately reshipped it to you upon receipt on 8/8.
You received your order on 10/8, which is a delay of 1 week.
Best regards,
The Pieces Bateaux team.
Despite good advice, the propeller cannot fit on the boat, I will contact the advisor again thank you
We acknowledge receipt of your message.
The technical service has verified the characteristics of the propeller with your engine and it should fit. We invite you to contact our technical service again so that we can understand the problem and provide you with a solution.
Best regards,
The Boat Parts Team.
Well received
Should negotiate lower prices
Delivery much too long.
The package is torn, extremely dirty! It's better to use cardboard rather than plastic
Not enough details on the parts of the small 4, 5 and 6 hp engines, we should have 3D images of the parts and improve your search engine, some parts not found.......but still good. Best regards
Average because in the maintenance kit I bought, the fuel filter was not suitable for my engine... the rest was, fortunately!!
We will redo a verification of what we sent you as well as the nomenclature of our kit regarding the problem you reported in order to understand if there was an error.
We strive to verify the compatibility of the parts but there are so many different versions, sometimes with modified assemblies, that a 100% success rate is difficult.
In any case, our collaborators remain available, and you just need to contact us so that we can find a solution together.
Thank you for your understanding, best regards.
The PIECESBATEAUX.COM team
Fast delivery but lacks protection for a gasket that could have been folded in a simple bubble envelope without cardboard to stiffen the whole thing
We take your remark into consideration in order to continue improving our services.
When it comes to a large or fragile gasket,
such as a cylinder head gasket for example, we use cardboard envelopes.
Thank you for your trust, we wish you a good continuation.
Spent a long time on the site to really find the right reference for my Yamaha 40Q engine. I only found the gaskets for the turbine housing and the thermostat gasket. Otherwise, the rest seems perfect.
We are happy that you find our site pleasant.
It is true that we offer many products but some references may be missing.
It is difficult to be complete as there are so many parts.
Do not hesitate to contact us so that we can help you.
In most cases, we manage to find the references our customers ask for.
Thank you for your trust, we wish you a good continuation.
Part ordered on May 21, delivery promised for the 24/25 at the latest, order received on May 29! the part was supposedly in stock....
We are sincerely sorry for the delay in your delivery. If the parts are not available in stock with us, but are available at the factory, we are able to meet very short delivery times. Unfortunately, in your case, our delivery was lost and this caused a delay in our shipment.
Thank you for your understanding, we wish you a good continuation.
No response to requests following a delivery not conforming to the order. Despite their mistake, they keep the credit, you have to place a new order with new shipping costs, unacceptable.
For some items, a sufficiently precise description is missing. I bought a priming bulb that I thought had no anti-return device: missed, upon unpacking it turns out that the bulb is equipped with such a system. Given the cost of the product and shipping fees, I threw the product away.
Hello, The delay was a bit long.
Ordered on Saturday, received the following Friday (Wednesday being a holiday)
Significant delivery delays, lack of information
Part not in stock, more than 15 days to be delivered, too long.
!!!!!!!
Very good, but I didn't find my antifouling
The order preparation time a bit long (3 days)
Hello, even though we proposed to return the order, I find it unfortunate for a web sales site not to have contractual photos. The water pump kit does not include the key while it is clearly visible in the photo. Whether it's a fault of the supplier or not, it's not my problem. I strongly encourage you to include contractual photos to avoid frustrating and putting customers who expect a complete kit (... with key...) for a planned intervention in a difficult situation.
The description frankly suggests that it is a part of YAMAHA origin but that is not the case, it is from SERRA!
I did not receive the correct part ordered I am waiting for the exchange
Improvements needed for parts search
Impossible to reach customer service by phone.
Order compliant with the product but delivery a bit long
The product photo has nothing to do with what I received, my order was a folding table for a boat but I received a camping table.
Wide selection of parts, delivery time too long, order placed on the weekend, received the following Friday, 'in colissimo'!... a weekend lost...
Correct
Some products are mid-range but deadlines respected and good prices compensate...
Parts received, poorly packaged in bulk and poorly protected, a spark plug even came out of its box. Good price but need to make an effort on this point.
Bad part not enough details
Incomplete order
Order well received. Nothing to say
Product OK and customer service (Anaïs) very friendly, however, there was a big delay for my order placed on August 29. Product marked "In Stock" at the time of my order but that was not the case. Received my order on September 28 after a partial shipment on September 18.
We thank you for your comment, our customers' feedback is valuable for improving our service quality on a daily basis.
In the case of your order, we took care to inform you directly that the 2 desired references required restocking from the Mercury factory.
Indeed, our items are marked "available within the limits of stock" and in case of a shortage, we systematically inform our customers.
To speed things up, we delivered in 2 packages as soon as we received the available item and we offered you a commercial gesture to compensate for the delay.
We hope we have done everything to satisfy you, once again presenting our apologies for the inconvenience caused.
Sincerely,
The Pièces Bateaux team.
I confirm that it is a good site but it's a shame they don't take back certain parts
The description does not specify that the bowl gasket and the needle valve are only provided in one copy, while the gaskets towards the cylinder head are provided for the 2 double body carburetors.