English
★★★★★
based on 8343 reviews published
Summary of reviews
The online store excels in delivering products that meet customer expectations, as many orders arrive precisely as requested and are compliant with specifications. Customers highlight the comprehensive manuals that accompany their purchases, adding value to the items received. Fast delivery is a recurring theme, with numerous reviews mentioning efficient shipping that often takes less than three days, ensuring timely receipt of goods.
Latest neutral customer reviews
The product meets my expectations but delivery times are long, good customer service performance
Well not very happy
The first package received was not the right one. But the team was very responsive and quickly sent the correct part. So apart from a delay issue (the correct part arrived quite late) the service is top. I will reorder on piecesbateaux.com
Too bad preparation before shipping took a week otherwise compliant and well packaged.
We thank you for your comment, the opinion of our customers is precious for improving our quality of service on a daily basis.
In the case of your order, it was a sensitive part, for which we requested verification from the supplier, as well as in our own premises.
We also took care to prepare all customs formalities for secure shipping to the island of Reunion.
We also have the habit of systematically informing our customers one by one when the shipping delay is slowed down.
Hoping to have done everything for your satisfaction. Best regards, The team at Boat Parts.
I waited several weeks to receive my Yamaha engine paint and on top of that I did not receive the right color, thank you
Delivery times for Belgium were not respected!
No delivery to French Guiana; I therefore went through a friend who was coming for New Year's. Order on December 3; on December 28 still not received. I am still broken down!!! frustrated!
Thank you for taking the time to express your dissatisfaction regarding your order.
However, our site PiècesBateaux.com offers delivery with Colissimo to France, to the Overseas Territories, and internationally.
Do not hesitate to contact our sales service, which will be able to guide and assist you in placing an order.
Hoping that you will not remain on this mixed experience.
Sincerely,
The Boat Parts Team
Deadlines are not respected
I was not informed about the availability of my package at the pickup point. It was by calling piecebateaux.com that I was informed.
We thank you for sharing your impressions with us.
The notification by Colissimo regarding the delivery of your package at the pickup point was not made, we will escalate this information on our side. Please accept our apologies for the inconvenience caused.
Best regards,
The Pièces Bateaux Team
Hello I order a lot of equipment from you and I still have more to order but not enough discounts for customers, it's a shame and cheaper elsewhere on certain sites. Otherwise, impeccable delivery and in good condition.
I am disappointed with my last two orders. Received a cracked ignition coil (however, customer service was understanding, return and reshipment of a compliant coil), and a starter relay still cracked. Until now I was very satisfied but I don't think I will order parts on this site again.
Thank you for taking the time to express your dissatisfaction regarding your order.
Please accept our sincerest apologies for the inconvenience caused by the receipt of split parts. Rest assured that this helps us improve the quality of our services.
We still hope to count you among our customers, despite these mixed experiences.
Sincerely,
The Boat Parts Team