Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I think it's mean, because I ordered on 22.10.2024 and only received an email 2 weeks later that part of my order was not available. And I still have to wait at least until probably 15.11.
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Martina R.
Rating: 1 out of 5
following a purchase from 26/09/2024
Goods not received to date. Ordered on 26.09.2024. No response to inquiries.
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Lea M.
Rating: 1 out of 5
following a purchase from 22/10/2024
Unfortunately I have not received my complete order, one part is missing (goat's milk soap)
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Tiara G.
Rating: 1 out of 5
following a purchase from 22/10/2024
Product smells very unpleasant
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Sabrina W.
Rating: 1 out of 5
following a purchase from 21/10/2024
Unfortunately I can't tolerate the goat's milk soap and the money was wasted :(
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Sabrina A.
Rating: 1 out of 5
following a purchase from 02/08/2024
0 stars
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Charlotte S.
Rating: 1 out of 5
following a purchase from 01/10/2024
I am very disappointed with the scrub I ordered. It is terrible.
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Violetta S.
Rating: 2 out of 5
following a purchase from 05/10/2024
Cosmetics may only be returned at your own expense if they have not been opened. No return in case of incompatibility. Too bad. Otherwise, the soap is really great.
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Susann S.
Rating: 2 out of 5
following a purchase from 03/09/2024
First time ordering something here and unfortunately nothing arrived. At least the contact to support was there.
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Vicky E.
Rating: 1 out of 5
following a purchase from 28/09/2024
I still haven't received my goods today. I'm angry!!!!
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Jessica R.
Rating: 1 out of 5
following a purchase from 30/09/2024
My order has still not arrived
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Senta F.
Rating: 1 out of 5
following a purchase from 30/09/2024
Parcel was delivered to a parcel store that no longer exists.
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Dorothee B.
Rating: 1 out of 5
following a purchase from 27/09/2024
Shipping is very slow, I still haven't received my order after more than two weeks. That's a shame, especially as I'm going on vacation in two days.
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Alesso B.
Rating: 1 out of 5
following a purchase from 26/09/2024
I have not received the goods even after 2 weeks and the shipping company is also not clear where and when a pickup is possible
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Vanessa N.
Rating: 1 out of 5
following a purchase from 26/09/2024
I have not yet been able to pick up my order or have not been notified that I can pick it up at the Packstation!
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Jessica G.
Rating: 1 out of 5
following a purchase from 26/09/2024
My order could not be delivered directly to me, but I had to collect it from a ParcelShop.
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Valeria L.
Rating: 1 out of 5
following a purchase from 16/09/2024
I still haven't received my order and I placed the order four weeks ago
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Daniela D.
Rating: 1 out of 5
following a purchase from 26/09/2024
Product is very good. Customer service, doesn't work for me at all, no accommodation, although the delivery address was given, it was left at the packing station, when I wrote to customer service, they were not at all accommodating, made me aware that I would have to pay shipping costs again if I didn't pick up the package. I informed them that I am not mobile, but the customer service was not interested at all, they were rather snippy, therefore product top, customer service flopp
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Sarah A.
Rating: 2 out of 5
following a purchase from 26/09/2024
I have not received my order! But it will be taken care of!
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Pia R.
Rating: 1 out of 5
following a purchase from 20/09/2024
The order has not yet arrived, although I should have received it by now according to the email.
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Brigitte E.
Rating: 1 out of 5
following a purchase from 17/09/2024
I have not received the product
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Ina M.
Rating: 1 out of 5
following a purchase from 18/09/2024
Paid the more expensive shipping to have it delivered to my home and then the package was dropped off at the parcel store...
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Virginie F.
Rating: 2 out of 5
following a purchase from 16/09/2024
Unfortunately makes even more spots than before. Somehow disappointing.
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Alicia J.
Rating: 1 out of 5
following a purchase from 16/09/2024
I placed an order on 16.09. and have still not received the delivery (as of 30.09.).
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Vanessa C.
Rating: 1 out of 5
following a purchase from 18/09/2024
Unfortunately, I am not at all satisfied with the product. I ordered it because of an influencer. I have severe skin problems on my chin. The soap just dries out my skin completely, leaving me feeling very tight. It does nothing more than that, very disappointing!
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Maren S.
Rating: 1 out of 5
following a purchase from 18/09/2024
I have written to the dealer that a soap is missing, he wanted to refund this amount. Nothing has happened to date and no reply since then.
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Melissa M.
Rating: 1 out of 5
following a purchase from 16/09/2024
Is still not there
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Anne-Christin H.
Rating: 2 out of 5
following a purchase from 16/09/2024
Dries out the house. Arrived already damaged in the box
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Shaleen W.
Rating: 1 out of 5
following a purchase from 14/09/2024
Parcel does not arrive
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Tanja G.
Rating: 1 out of 5
following a purchase from 12/09/2024
The side burns so that my skin is fiery red and itchy. The cream smells rancid, as if it had already been opened
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Audrey L.
Rating: 1 out of 5
following a purchase from 11/09/2024
Package not received and awaiting your return. A dispute has been opened with you to find my package which was in 3 relay points and they did not have it. Waiting for your return as the amount has been debited but I still have nothing.
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Julie B.
Rating: 2 out of 5
following a purchase from 10/09/2024
I received my order with a faulty product (no labelling, black dots in the cap and the product had leaked during transport, with photo). I asked for an exchange and was told that I could still use the product (which I obviously wouldn't). I'm still giving it 2 stars because I'm satisfied with the rest of the order.
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Sigrid R.
Rating: 1 out of 5
following a purchase from 10/09/2024
The product makes my skin very dry. I am very disappointed.
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Shirley M.
Rating: 1 out of 5
following a purchase from 06/09/2024
Missing a product that was to be offered for a certain amount.
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Gabrielle P.
Rating: 1 out of 5
following a purchase from 09/09/2024
I'm sorry these creams don't suit me, but I'm not saying they're bad products, but I have very fine, fragile skin and with the soap, mask and cream my skin is very, very dry, which gives me redness.
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Sandrine V.
Rating: 1 out of 5
following a purchase from 06/09/2024
My parcel is missing the oil-free cream
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Estelle U.
Rating: 1 out of 5
following a purchase from 06/09/2024
Order not received after 10 days and no action from them.
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Marine B.
Rating: 1 out of 5
following a purchase from 06/09/2024
I never received my order.
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Corinne D.
Rating: 1 out of 5
following a purchase from 08/09/2024
Package well received Product in process
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Sophie S.
Rating: 1 out of 5
following a purchase from 06/09/2024
I didn't get the mist when it said I would, so I got a makeup remover instead.
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