Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

Reset filters
F
Fabienne G.
Rating: 1 out of 5
following a purchase from 16/08/2024
I've been wanting to return the product since August 20, but to date I haven't had any response from the after-sales service.
Translated reviews
S
Sophie B.
Rating: 1 out of 5
following a purchase from 16/08/2024
The products sank in my parcel Complaint too complicated, asking for too many photos
Translated reviews
G
Gabriella D.
Rating: 1 out of 5
following a purchase from 16/08/2024
I would like to return my order in full and am not getting an answer...
Translated reviews
A
Aida B.
Rating: 1 out of 5
following a purchase from 18/08/2024
Product which made me full of small red button my beautiful not to support I have an oily skin is not appropriate
Translated reviews
A
Alexandra R.
Rating: 1 out of 5
following a purchase from 19/08/2024
Disappointed with the brush, which loses its bristles after the first use.
Translated reviews
A
Aurore C.
Rating: 1 out of 5
following a purchase from 18/08/2024
Expensive and my skin didn't like it
Translated reviews
C
Cecile B.
Rating: 1 out of 5
following a purchase from 18/08/2024
Very disappointed as order placed 15 days ago and still not received
Translated reviews
N
Nejma K.
Rating: 1 out of 5
following a purchase from 14/08/2024
My parcel arrived at another relay point that was inaccessible on foot under the pretext that it was via chronopost. So I couldn't pick it up. I went to the relay point indicated, which was the one I had chosen, but nothing happened.
Translated reviews
R
Ragna K.
Rating: 1 out of 5
following a purchase from 14/08/2024
Unfortunately, I never received the goods. The support service is unfortunately not very cooperative and is not prepared to refund my money. Unfortunately a very poor service.
Translated reviews
F
Frédérique R.
Rating: 1 out of 5
following a purchase from 16/08/2024
I'm missing some articles
Translated reviews
D
Delphine D.
Rating: 1 out of 5
following a purchase from 15/08/2024
Still not collected
Translated reviews
R
Rhonda S.
Rating: 1 out of 5
following a purchase from 15/08/2024
Goods not received. Communication with customer service not satisfactory
Translated reviews
O
Omar C.
Rating: 1 out of 5
following a purchase from 15/08/2024
I don't recommend the oil-free cream as a mattifying face care product for oily skin. After receiving an order missing an item, I tried several times to reach customer service by phone, but no answer! I sent an e-mail to claim the missing product, unfortunately customer service is still not serious and sent me the missing product after insisting and calling back several times.
Translated reviews
M
Mélanie P.
Rating: 1 out of 5
following a purchase from 15/08/2024
My skin is unfortunately worse since I started using your products.
Translated reviews
L
Laure S.
Rating: 1 out of 5
following a purchase from 22/07/2024
I am missing 1 item from my order and I have had no reply for 1 and a half months! I'm very disappointed with the customer service
Translated reviews
Y
Yohann M.
Rating: 1 out of 5
following a purchase from 13/08/2024
I have not received the order .....
Translated reviews
C
Celine D.
Rating: 1 out of 5
following a purchase from 02/08/2024
I still haven't received my parcel
Translated reviews
M
Maria S.
Rating: 1 out of 5
following a purchase from 24/07/2024
Order never received and no feedback. They were supposed to investigate where my parcel was but then there was no more feedback and no delivery either
Translated reviews
D
Daniel T.
Rating: 1 out of 5
following a purchase from 10/08/2024
Disappointed with the shampoo, which makes hair super heavy and smells really bad.
Translated reviews
G
Gaelle M.
Rating: 2 out of 5
following a purchase from 10/08/2024
Parcel received a few weeks ago and I wrote to the brand to adapt their products to my routine, on Instagram: no response. I hope the quality of the products will be better than the customer service.
Translated reviews
F
Florence M.
Rating: 1 out of 5
following a purchase from 09/08/2024
The products don't suit me.....they burn me..too bad.
Translated reviews
A
Audrey R.
Rating: 2 out of 5
following a purchase from 09/08/2024
Order placed, fast delivery except that one item was missing. To receive my article (in a concern of ecology) they propose me -50% on a product and I will receive the missing one at the same time. I refused, forcing and 0 gesture with the sending of the missing product and I had to pay postage on top! Very disappointed for a first purchase. I don't think I'd recommend
Translated reviews
R
Rosa B.
Rating: 1 out of 5
following a purchase from 06/08/2024
I ordered the 2× light soap , only with goat milk and received 2×with curcuma!!! They totally stain and my face is orange 😔
Translated reviews
E
Elke P.
Rating: 1 out of 5
following a purchase from 07/08/2024
Products were not delivered to my address but to a collection point. I have still not received a reply to my complaint about this. But feedback on the products would be appreciated. I would say: brazen approach and not very service-oriented
Translated reviews
H
Hanane B.
Rating: 2 out of 5
following a purchase from 08/08/2024
10/10
Translated reviews
S
Soléna G.
Rating: 1 out of 5
following a purchase from 07/08/2024
Very happy with the products but very disappointed with the customer service. I had a problem on my order because the point of delivery to recover. My order was on vacation afterwards. I contacted customer service by e-mail, but never got a reply... That's a shame!
Translated reviews
S
Seham E.
Rating: 1 out of 5
following a purchase from 07/08/2024
I have not received my order.
Translated reviews
S
Swetlana K.
Rating: 1 out of 5
following a purchase from 06/08/2024
Unfortunately, I don't like the product at all
Translated reviews
M
Marjolaine G.
Rating: 1 out of 5
following a purchase from 06/08/2024
Order not received!
Translated reviews
C
Charlotte P.
Rating: 1 out of 5
following a purchase from 06/08/2024
I have not received my order but have been sent the wrong package. I haven't heard from support for a week, no one has responded.
Translated reviews
M
Mathilde L.
Rating: 2 out of 5
following a purchase from 04/08/2024
For the moment I can't see any change in my skin 😢
Translated reviews
D
Deborah N.
Rating: 1 out of 5
following a purchase from 02/08/2024
Very small product for its price
Translated reviews
Y
Yvonne W.
Rating: 1 out of 5
following a purchase from 24/07/2024
The goods I ordered and paid for in advance have not been delivered. I have been told for 3 weeks that the goods are in transit. Customer service does not get back to me. Absolutely dubious behavior.
Translated reviews
D
Diez E.
Rating: 1 out of 5
following a purchase from 02/08/2024
Delivery took too long
Translated reviews
S
Sarah M.
Rating: 1 out of 5
following a purchase from 24/07/2024
Unfortunately, the goods have not yet arrived. And no one has contacted me either.... Unfortunately, I cannot give a positive rating.
Translated reviews
M
Madeleine K.
Rating: 2 out of 5
following a purchase from 01/08/2024
Hello, since you're asking, I'd like to take this opportunity to point out that I ordered 2 soaps and paid for them, but only received one.
Translated reviews
A
Aurelie S.
Rating: 1 out of 5
following a purchase from 30/07/2024
Out of the 3 products I received, I'm disappointed with 2 of them, as they leave a greasy film on my skin that I don't like at all.
Translated reviews
S
Sarah O.
Rating: 1 out of 5
following a purchase from 31/07/2024
Has not had the promised effect.
Translated reviews
S
Sarah R.
Rating: 1 out of 5
following a purchase from 29/07/2024
With the code I was supposed to receive a free make-up remover but I didn't.
Translated reviews
T
Tamara F.
Rating: 1 out of 5
following a purchase from 29/06/2024
Unfortunately, my order has still not arrived after a month.
Translated reviews
We use cookies for audience measurement and improving user experience.