The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
The soap doesn't leave my skin feeling good and unfortunately it doesn't completely remove all the dirt and make-up. I have to go over it with another cleanser afterwards and that doesn't make sense for me. Unfortunately, I can't understand the hype and can't use it🙁
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Audrey V.
Rating: 1 out of 5
following a purchase from 13/07/2024
I received a damaged box with half of my order inside. I contacted customer service but they did not return it.
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Patrizia P.
Rating: 1 out of 5
following a purchase from 16/07/2024
Hello, the pump for the oil-free cream doesn't work and they don't want to replace it. I'm very disappointed with the after-sales service as I've been a customer for quite some time. Best regards
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Sabrina B.
Rating: 2 out of 5
following a purchase from 12/07/2024
I put 2 🌟 because the delivery was fast, the soap is very small, I thought the size of a soap, after we'll see if the blackheads and acne leave with the soap turmeric, I. I was still disappointed
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Elodie M.
Rating: 1 out of 5
following a purchase from 11/07/2024
The soap arrived almost melted, which is the first time this has happened to me.
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Eva S.
Rating: 1 out of 5
following a purchase from 11/07/2024
Nothing received to date
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Saskia S.
Rating: 2 out of 5
following a purchase from 11/07/2024
Unfortunately received an empty cream, which of course can always happen and which is not my problem. But customer service afterwards was a disaster. I only wanted the cream I paid for to be delivered. And then I was offered 40% off another item for ecological reasons and then they would send me the soap. But since it is for my mom and she has to try it out first to see if she tolerates it, it was a huge back and forth until they sent me the missing and paid item. But the 40% discount was then withdrawn again. Well, at least I hope that my mom will be successful with this soap and cream.
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Sabine P.
Rating: 1 out of 5
following a purchase from 12/07/2024
I only received one soap from my order but paid for two. I have already written to the company twice but no one is moving
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Gwenaelle L.
Rating: 2 out of 5
following a purchase from 12/07/2024
The soap is very small, I thought it was a normal size, but it's quite big, so I put it on top.
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Marine C.
Rating: 1 out of 5
following a purchase from 12/07/2024
Envelope not closed with sticker still in place So empty envelope! I paid delivery costs for nothing Not serious No response from after-sales service If necessary I kept the envelope as proof.
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Emely M.
Rating: 2 out of 5
following a purchase from 11/07/2024
Hello, I wrote a few days ago that I had unfortunately only received one of two Zigel milk masks. Unfortunately, I have not yet received any feedback. Kind regards
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Nadia B.
Rating: 1 out of 5
following a purchase from 10/07/2024
Missing products
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Assiya D.
Rating: 1 out of 5
following a purchase from 10/07/2024
The handling of my order as well as the delivery was top notch but the product did not meet my expectations.
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Marianne K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I have not yet received an order confirmation or the goods, the invoice was paid by Paypal and there was no response to my inquiry either
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Marcel K.
Rating: 1 out of 5
following a purchase from 11/07/2024
I have not received a reply although I would like to return some of the goods
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Ramona F.
Rating: 1 out of 5
following a purchase from 10/07/2024
I ordered there for the first time and immediately received the wrong goods. Customer service responded by email after 3 days. Either a 40 percent voucher or a return label. Now, of course, I had chosen the return option as I couldn't do anything with the incorrectly delivered products. I looked for a DPD store and have now sent it back. Now I'm curious to see how long and whether I'll get the product I want. After all, 70 euros, which would otherwise be gone. No concession on the part of the store. No apology. It's not my fault if someone there makes a mistake. Everything takes a long time. I could have been a good customer, I am very disappointed.
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Oumeyma Z.
Rating: 1 out of 5
following a purchase from 09/07/2024
I never received my order
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Hadja K.
Rating: 1 out of 5
following a purchase from 09/07/2024
Disappointed
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Ida Anaïs K.
Rating: 1 out of 5
following a purchase from 06/07/2024
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
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Olga D.
Rating: 1 out of 5
following a purchase from 09/07/2024
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
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Billotet S.
Rating: 1 out of 5
following a purchase from 05/07/2024
I placed an order, one item was missing, they wouldn't send me back the missing item.
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Emma B.
Rating: 2 out of 5
following a purchase from 05/07/2024
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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Makram B.
Rating: 1 out of 5
following a purchase from 06/07/2024
No
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Malika S.
Rating: 1 out of 5
following a purchase from 05/07/2024
Nothing transcendent
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Magali C.
Rating: 1 out of 5
following a purchase from 02/07/2024
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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Bernhard K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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Sahar B.
Rating: 1 out of 5
following a purchase from 03/07/2024
I have not received my order
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Zahiya K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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Nicole K.
Rating: 1 out of 5
following a purchase from 04/07/2024
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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Anne Z.
Rating: 1 out of 5
following a purchase from 04/07/2024
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
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Johanna T.
Rating: 1 out of 5
following a purchase from 03/07/2024
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
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Martina S.
Rating: 2 out of 5
following a purchase from 03/07/2024
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
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Miriam H.
Rating: 1 out of 5
following a purchase from 03/07/2024
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
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Colina S.
Rating: 1 out of 5
following a purchase from 03/07/2024
Ordered and never received the goods.
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Shonna T.
Rating: 2 out of 5
following a purchase from 02/07/2024
I am still waiting for a return for the precision cream that was not included in my order.
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Finn H.
Rating: 1 out of 5
following a purchase from 02/07/2024
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
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Anais D.
Rating: 1 out of 5
following a purchase from 30/06/2024
I did not receive the right product I made a claim but no news I'm disappointed
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Ihsane E.
Rating: 1 out of 5
following a purchase from 28/06/2024
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
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Marina H.
Rating: 1 out of 5
following a purchase from 30/06/2024
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
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Carolin R.
Rating: 1 out of 5
following a purchase from 01/07/2024
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
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