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B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersE
Rating: 2 out of 5
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
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M
Rating: 1 out of 5
No
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M
Rating: 1 out of 5
Nothing transcendent
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M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
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B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
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S
Rating: 1 out of 5
I have not received my order
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Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
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N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
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A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
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J
Rating: 1 out of 5
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
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M
Rating: 2 out of 5
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
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M
Rating: 1 out of 5
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
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C
Rating: 1 out of 5
Ordered and never received the goods.
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S
Rating: 2 out of 5
I am still waiting for a return for the precision cream that was not included in my order.
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F
Rating: 1 out of 5
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
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A
Rating: 1 out of 5
I did not receive the right product I made a claim but no news I'm disappointed
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I
Rating: 1 out of 5
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
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M
Rating: 1 out of 5
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
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C
Rating: 1 out of 5
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
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M
Rating: 1 out of 5
I received my parcel in a disastrous state extra mist was emptied
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P
Rating: 1 out of 5
I have not received the product. I indicated that I wanted my money back and nothing happened
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S
Rating: 1 out of 5
Tres satisfaite c'est toujours un plaisir de commander chez vous
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K
Rating: 1 out of 5
I would like to send the soap back but get no reply
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A
Rating: 1 out of 5
I did not receive my order an incident has been opened, pending
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L
Rating: 1 out of 5
Never received my order
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S
Rating: 2 out of 5
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
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J
Rating: 2 out of 5
Customer service is a disaster! No feedback received to date!
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L
Rating: 1 out of 5
I have not received my goods.
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N
Rating: 1 out of 5
Poor customer service, does not get in touch after defective order
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M
Rating: 1 out of 5
I have not received my order
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C
Rating: 1 out of 5
Incomplete order missing 1 item for 3 weeks no news.....
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C
Rating: 1 out of 5
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
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P
Rating: 2 out of 5
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
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F
Rating: 1 out of 5
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
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S
Rating: 1 out of 5
Error between what I ordered and what I received. return made but no news....
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S
Rating: 1 out of 5
Order has not yet arrived.
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D
Rating: 1 out of 5
Super shampoo and mask
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P
Rating: 1 out of 5
Products make my face itch
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N
Rating: 1 out of 5
It has still not arrived. There has been no response to inquiries.
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