English 
Français 
Deutsch 
H
Rating: 1 out of 5
Disappointed
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
Summary of reviews
Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
Reviews 1 and 2 stars
Reset filtersI
Rating: 1 out of 5
I never received my order, and I'm still waiting for the "verification" procedure. In short, a case to follow...
Translated reviews
O
Rating: 1 out of 5
Unfortunately, the very strong fragrance interfered with the use and enjoyment of the product.
Translated reviews
B
Rating: 1 out of 5
I placed an order, one item was missing, they wouldn't send me back the missing item.
Translated reviews
E
Rating: 2 out of 5
I like the products. But to state that the shipping takes 3 working days to a parcel station instead of 8 to your home and in the end it takes just as long is unprofessional.
Translated reviews
M
Rating: 1 out of 5
No
Translated reviews
M
Rating: 1 out of 5
Nothing transcendent
Translated reviews
M
Rating: 1 out of 5
Since I've been using the soap, I've been getting pimples all over my face. I chose it to reduce my oily skin, but I can't see any improvement.
Translated reviews
B
Rating: 1 out of 5
I was on vacation and couldn't pick up the package in time, so it was returned. What about the money, when can I expect to receive information?
Translated reviews
S
Rating: 1 out of 5
I have not received my order
Translated reviews
Z
Rating: 1 out of 5
I cannot judge the article, I did not receive it, because of the delivery service which says stre presented whereas I was there, then so-called 2nd passage Idem and I found a receipt telling me to present me to recover the parcel except that I left on vacations. I sent my daughter to pick it up with photo ID on her phone, and they refused. By the time I get home I don't know if my package will still be there because there is a delay, big disappointment for a 1st order, I so wanted to try the product on my vacation but too bad! So disappointing experience.
Translated reviews
N
Rating: 1 out of 5
I ordered two goat's milk soaps. Only one soap was in the package. I have not yet received a reply from customer service. The soap has also not been redelivered. This is not acceptable, especially as the soaps are expensive. I hope that someone will get in touch with me!!!!!!
Translated reviews
A
Rating: 1 out of 5
My order from 05.07.24 has still not arrived today (17.07.24), so unfortunately I can't give it a good rating.
Translated reviews
J
Rating: 1 out of 5
Nul nul Toujours rien reçu j'ai commandé il y a déjà un bout de temps je demande un remboursement et apparement il faut patienter bien sûr pas de dédommagement très nul
Translated reviews
M
Rating: 2 out of 5
Always satisfied so far. This time I had to pay so much duty that I will look for another brand
Translated reviews
M
Rating: 1 out of 5
I couldn't reach customer service - not even by email. It's a great pity, as you have to rely on this when ordering online.
Translated reviews
C
Rating: 1 out of 5
Ordered and never received the goods.
Translated reviews
S
Rating: 2 out of 5
I am still waiting for a return for the precision cream that was not included in my order.
Translated reviews
F
Rating: 1 out of 5
I wouldn't actually give it a star, I'm a bit disappointed. I never received my order, it was apparently sent back straight away, although I was really looking forward to it. After 10 days I have not received a reply from customer service.
Translated reviews
A
Rating: 1 out of 5
I did not receive the right product I made a claim but no news I'm disappointed
Translated reviews
I
Rating: 1 out of 5
I did not receive my package I received sneakers instead???I sent several emails to remedy this and I still have not received a response can you do what is necessary please thank you
Translated reviews
M
Rating: 1 out of 5
I placed an order, I'm missing 3 products and the customer service didn't want to know anything, all they said was that the "weight of the initial parcel is good" Disappointed!
Translated reviews
C
Rating: 1 out of 5
I ordered 2 of the same products from them and only one arrived. So far never received a refund or a soap. I'm pretty annoyed with the service.
Translated reviews
M
Rating: 1 out of 5
I received my parcel in a disastrous state extra mist was emptied
Translated reviews
P
Rating: 1 out of 5
I have not received the product. I indicated that I wanted my money back and nothing happened
Translated reviews
S
Rating: 1 out of 5
Tres satisfaite c'est toujours un plaisir de commander chez vous
Translated reviews
K
Rating: 1 out of 5
I would like to send the soap back but get no reply
Translated reviews
A
Rating: 1 out of 5
I did not receive my order an incident has been opened, pending
Translated reviews
L
Rating: 1 out of 5
Never received my order
Translated reviews
S
Rating: 2 out of 5
Hello ! A set should be in one box And in the offer a free turmeric soap that I did not receive
Translated reviews
J
Rating: 2 out of 5
Customer service is a disaster! No feedback received to date!
Translated reviews
L
Rating: 1 out of 5
I have not received my goods.
Translated reviews
N
Rating: 1 out of 5
Poor customer service, does not get in touch after defective order
Translated reviews
M
Rating: 1 out of 5
I have not received my order
Translated reviews
C
Rating: 1 out of 5
Incomplete order missing 1 item for 3 weeks no news.....
Translated reviews
C
Rating: 1 out of 5
I tested the peeling cream on my face and those of my 2 teenagers... no effect. Just a viscous cream and it's all useless.
Translated reviews
P
Rating: 2 out of 5
I bought a complete box for my hair and received a damaged box with a cutter. The outer box is in good condition, so this happened before packing.
Translated reviews
F
Rating: 1 out of 5
The promise: product offered with delivery costs only; the so-called delivered order never arrived and the only response is "we'll ask the carrier"....
Translated reviews
S
Rating: 1 out of 5
Error between what I ordered and what I received. return made but no news....
Translated reviews
S
Rating: 1 out of 5
Order has not yet arrived.
Translated reviews