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N
Rating: 1 out of 5
0 service it is null I received false order and I send several émail but no answer. This is very bad. I don't recommend
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I never received my order
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R
Rating: 2 out of 5
The shipment can only be made to a DPD branch and I had to drive an extra 10 km for it. Well, okay, I accepted that. But my parcel wasn't delivered to the branch at all or couldn't be found. I drove there 3 times for nothing. Paid shipping... Way too complicated and I wouldn't order again. Customer service is also unavailable.
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M
Rating: 1 out of 5
Unfortunately, my order never arrived and was not deposited in the drop-off store. I would still like to have the goat's milk soap that I ordered twice. The rating only applies to the shipping as the product never arrived.
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N
Rating: 1 out of 5
I went to my bookseller and the package is gone. Can you please send it back? I was not told at the outset that my parcel was there, even though I had given my contact details. I usually receive an e-mail with a parcel number.
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M
Rating: 1 out of 5
No order confirmation, no delivery or shipping confirmation, this query is the first email I receive, unfortunately. Due to the delay, I also somehow no longer have the gift (SECRET BOOSTER D'ECLAT), which was unfortunately simply missing. I think the soap is really great, but the whole process was very chaotic and confusing.
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C
Rating: 1 out of 5
Not yet received
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S
Rating: 2 out of 5
It blackened my face
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H
Rating: 1 out of 5
My name was incorrectly labeled on the parcel by the manufacturer. The goods never arrived because, according to the parcel carrier, they could not be delivered. Customer service is a disaster. I get neither feedback nor my money back.
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C
Rating: 2 out of 5
Soap supposedly for blemished skin, but contains far too many comedogenic ingredients. After 1 week, I had lots of pimples and grainy skin. I lost my money.
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S
Rating: 1 out of 5
The mask is not great for dry hair
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T
Rating: 1 out of 5
Top product, catastrophic customer support
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V
Rating: 1 out of 5
My order has not arrived
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I
Rating: 1 out of 5
Unfortunately, I get a rash from the soap and it burns my eyes
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V
Rating: 2 out of 5
The product received is not what was ordered
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W
Rating: 1 out of 5
Ineffective product
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M
Rating: 1 out of 5
No message to inform you that the parcel has arrived at the relay point
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E
Rating: 1 out of 5
Sent to collection point instead of address
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S
Rating: 1 out of 5
Absolutely poor customer service. Friendly but only accommodating after discussion (although the fault lay with PinUp Secret . Too bad, I have liked the soap very much for a long time .
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C
Rating: 1 out of 5
I have overly sensitive skin and the pin up products dried out my face even more, pulling at my skin and causing an allergic reaction with pimples, whereas my skin is normally smooth and soft, just a little dry on rare occasions.
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R
Rating: 1 out of 5
Null
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S
Rating: 1 out of 5
I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.
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M
Rating: 1 out of 5
I have not received my parcel!
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J
Rating: 2 out of 5
I have not received my parcel
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I
Rating: 1 out of 5
I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!
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N
Rating: 2 out of 5
My order was missing a product
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J
Rating: 1 out of 5
I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.
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L
Rating: 2 out of 5
Very expensive for a mini soap
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A
Rating: 2 out of 5
Decu I had a promo code to get a free soap that I did not get
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E
Rating: 1 out of 5
I didn't receive it :(
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U
Rating: 1 out of 5
Incomplete delivery received
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M
Rating: 1 out of 5
When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.
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A
Rating: 1 out of 5
I did not receive my order
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I
Rating: 1 out of 5
The package has not arrived.
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M
Rating: 1 out of 5
I'm not happy
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F
Rating: 2 out of 5
Actually very satisfied with the products. The last order seems to have included a product that had already been opened and unfortunately we have still not received any response regarding this.
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M
Rating: 1 out of 5
I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.
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E
Rating: 1 out of 5
Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!
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R
Rating: 1 out of 5
I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!
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C
Rating: 1 out of 5
Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.
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