Customer reviews of Pinup Secret

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I've been using Pin un Secret for many months now and I'm very satisfied. I recommend +++ I'm 56 and the products (soap, scrub, etc.) meet my expectations.

I have not received my parcel!

I have not received my parcel

I am very disappointed my parcel did not contain all the product commender and I could not make anything hear with your mark I will not recommend because I estimate that me disappointed customer and swindled I could at least claim with a gesture or a refunding or the sending of the missing product (creme without oil and the rose mist) here thus not satisfied at all!

My order was missing a product

I ordered a set of 5 items and have only received 2, 1 of which I did not order. Still waiting for a reply from customer service.

Very expensive for a mini soap

Decu I had a promo code to get a free soap that I did not get

I didn't receive it :(

Incomplete delivery received

When ordering, a product was forgotten. No action was taken by Pin-up secret despite multiple complaints by e-mail and phone call.

I did not receive my order

The package has not arrived.

I'm not happy

Actually very satisfied with the products. The last order seems to have included a product that had already been opened and unfortunately we have still not received any response regarding this.

I cannot enter my address and the shipment is delivered to a store in another town. With poor opening hours and I'm at home in a wheelchair. This is incomprehensible to me. I may be able to get help this way.

Hello, I am not satisfied. Very disappointed with customer service and delivery. You changed the pick-up location to 45 minutes from my home without even warning me. Then my order was cancelled because I placed two orders with the same postal address. There was an order for me with the boost soap and an order for my sister with the boost soap. We have the same postal address!!!!

I did not receive the product I ordered and was only offered a discount on my next order. I would like my money back! No response to further messages, very annoying! Must have been the last order!

Very poor service, paid and received no goods. Still no refund so far!!!! Will never order there again.

I received the parcel, but the oxymineral purifying mask was all open, it had overflowed. I preferred to throw it away because even the plastic protection wasn't there.

Package still not received.

Over €4 for such a small product.

I still haven't received my order

Reactions to products appearance of stains

I had a reaction to the soap... red patches appeared on my face... I think it's a shame to scare customers by sending them a micro-sample of soap for 4€20... especially since I had a reaction... never again!

I placed an order and unfortunately never received it. They sent it to the wrong address. So I'm very 😞

Hello, I was unable to pick up my parcel because it was in the wrong relay.

It's very small.

Package not received, hence this note. Nothing to do with the product in question or with the company pin up secret.

I did not receive my order at the right address and at the moment I do not have my parcel.

I still haven't received my order and I ordered 2 months ago !!! Is really a cheek

I have been using the soap for 2 weeks now, I don't see any change except that my skin is extremely dry. Pimples, blackheads etc. are just as present as before.

I'm not satisfied because I'm sure I chose a mask I wanted but unfortunately I think there was a computer problem with the site and my order was not registered with the right items. I'm very disappointed.

I received the goat soap as a birthday present from a friend and was very impressed, so I wanted to try other products. I ordered several products, but they never arrived. I get messages almost every day that my parcel is waiting for me at the DPD packing station in my town, but I've been there so many times and the parcel just can't be found. I've also written to Pin Up secret about it, but have never received a reply. dpd same game. In any case, I'm super disappointed that I've had to chase after the parcel for weeks and don't understand why it wasn't simply sent to the address I gave. That's why I'm giving two stars for the product, because it's good. However, the customer service leaves a lot to be desired.

The whole process was very bad!

Delivery takes a very long time!

The products are good, but unfortunately my order was not delivered in full and I was unable to contact customer service. Very annoying.

I didnt receive my delivery

I have not received my package after 3 weeks and unfortunately no feedback after I contacted customer service. I hope I will still be helped and that this is an isolated case!!!