Customer reviews of Pinup Secret

-It took 14 days from order to delivery, this was already my fifth order with Pin up Secret, the shipping time was much shorter for all previous orders - now the biggest disappointment, my delivery was not complete, of 3 ordered Crème sans Huile only 1 pack was delivered to me! I contacted the customer service on the day of delivery via the contact form on the website and described my problem. You have to be patient for 4-5 days to get an answer, meanwhile 6 days have passed and I have not received any feedback! I paid for the ordered goods in advance via Paypal, but have not received a refund for the items that were not delivered to me! My worst buying experience with Pin up Secret so far. I am extremely disappointed!

Hello, the soap burns my eyes. If I had known that, I wouldn't have bought it. What a pity :((

I ordered from Pinup Secret for the first time and unfortunately, based on my experience, I'm not thrilled! At first I found it very strange that you have to pay an extra €2.50 to have your order delivered to your home, but you don't have to pay this fee if you collect it from the delivery service provider. I have never experienced this before. As a customer, you are not given any tracking information. My order was supposedly dispatched on April 24 and finally arrived on May 7. Until then, I had tried to contact customer service in every possible way to ask about the whereabouts of my products. The numerous messages I sent via the contact form remained unanswered, and unfortunately a telephone number stored with Klarna is not assigned. After the parcel arrived yesterday, which I no longer expected, I received a message saying that I could see that the parcel had been delivered. Conclusion - unfortunately neither customer- nor solution-oriented and I hope that the quality of the products, which are praised in all social media, is more convincing than the non-existent customer service.

I simply cannot tolerate the goat's milk soap and have already written to customer service twice within two weeks to return it. I just don't get an answer. What a shame, a wasted purchase!

Unfortunately, my order has not yet arrived

Delivery does not take a few working days as stated, but several weeks.

I always have to go to the parcel store because you simply don't send to my address. I've also tried the contact form but I haven't heard back either.

Since I have been using the soap, my skin has improved so much.

Not good customer service! Received a completely wrong delivery. Had to drive to a DPD drop-off point to send it back. My delivery was only sent off when I proved that I had returned the wrong delivery. It was a gift, so unfortunately it was too late and I still don't have my order. I have not received any compensation in the form of a product or voucher for the extra effort. Good customer service looks different. Very disappointing!

Unfortunately, I didn't tolerate the soap at all. I've never had any problems with my skin, I've always been able to tolerate everything and have never suffered from blemishes or spots. Unfortunately, this is now different after using the cream! I have developed a bad rash and severe blemishes! I am very disappointed.

Got the wrong article.

Not satisfied at all

Unfortunately too expensive for this tiny bar of soap. There are better ones for less money and without other additives...

Goods from the order never arrived. No response to e-mails! What a mess! Fraud!!! Never got my money back

There was a fly wrapped in my soap!

Unfortunately, I allowed myself to be influenced by my purchase. A check of the ingredients revealed the following: oxybenzone (benzophenone-3) damages corals and has therefore already been banned in some countries. It also affects the hormone system. Chlorphenesin is considered allergenic, cell-damaging and carcinogenic. Unfortunately, there was no way to return the unopened product. Can only advise against it!

No, I ordered something and wanted to send it back, but I have to pay the costs myself!!!

Customer support does not write me back. My cream has arrived leaking.

Unfortunately, one pack was damaged, so it's silly to give it away

Unfortunately, the extra was not included for orders over a certain value.

One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.

Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .

I didn't get the precious cream.

Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.

I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.

One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.

Very satisfied Effectiveness++ Very satisfied

I received the soap all broken too bad

At the top

Unfortunately, my package never arrived

Order received empty it's been 2 weeks I'm waiting for someone to get back to me

The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.

I did not receive the article

No stars! I've been waiting for my parcel since February 6th!

Incomplete order

Order never received

I'm not satisfied, I'm missing an article. I've reported it, but no action yet.

I'm running out of products

Fast delivery

Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid