English 
Français 
Deutsch 
C
Rating: 2 out of 5
One of the scrubs I ordered had already been opened and had leaked. The pack was also broken.
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersJ
Rating: 1 out of 5
Shipping catastrophe . After several inquiries a replacement delivery was arranged. Nevertheless, goods in unusable condition .
Translated reviews
J
Rating: 1 out of 5
I didn't get the precious cream.
Translated reviews
A
Rating: 1 out of 5
Good product but, as reported to customer service, the bottle of gentle exfoliant I received did not work, I had to open the bottle to remove the product.
Translated reviews
S
Rating: 1 out of 5
I ordered them before, maybe 3 years ago, and they suited me fine. I don't know what you've changed, but maybe my face gets hot as soon as I put it on, so I had to stop using it.
Translated reviews
N
Rating: 2 out of 5
One product is described in German, the other in French, the cap on the oil-free cream doesn't go up by itself, the texture of the creams is not at all the same as usual, especially the precious cream, which feels like burning, whereas it usually feels cooler. Really disappointed.
Translated reviews
L
Rating: 1 out of 5
Very satisfied Effectiveness++ Very satisfied
Translated reviews
M
Rating: 2 out of 5
I received the soap all broken too bad
Translated reviews
A
Rating: 1 out of 5
At the top
Translated reviews
L
Rating: 1 out of 5
Unfortunately, my package never arrived
Translated reviews
A
Rating: 1 out of 5
Order received empty it's been 2 weeks I'm waiting for someone to get back to me
Translated reviews
M
Rating: 2 out of 5
The shipping method was subsequently changed from my home address to a PickUp Store without my agreement. Although I paid extra for shipping to my home address.
Translated reviews
E
Rating: 1 out of 5
I did not receive the article
Translated reviews
C
Rating: 1 out of 5
No stars! I've been waiting for my parcel since February 6th!
Translated reviews
L
Rating: 1 out of 5
Incomplete order
Translated reviews
M
Rating: 1 out of 5
Order never received
Translated reviews
L
Rating: 1 out of 5
I'm not satisfied, I'm missing an article. I've reported it, but no action yet.
Translated reviews
E
Rating: 2 out of 5
I'm running out of products
Translated reviews
G
Rating: 1 out of 5
Fast delivery
Translated reviews
J
Rating: 1 out of 5
Very expensive products in the end my skin burns I do not recommend at all on the contrary strongly avoid
Translated reviews
N
Rating: 2 out of 5
There was a problem with my order. I received a product that I had not ordered and did not receive another that I had ordered. No news from customer service.
Translated reviews
A
Rating: 1 out of 5
Great, very good product ❤️
Translated reviews
M
Rating: 1 out of 5
I did not receive my order
Translated reviews
J
Rating: 1 out of 5
Cream that burns my face, disappointed considering the price of the products I would not recommend.
Translated reviews
M
Rating: 2 out of 5
Fast shipping is good, but when an item is missing it's not so good.
Translated reviews
V
Rating: 1 out of 5
Very good products that I have been taking for années♥️
Translated reviews
N
Rating: 1 out of 5
My parcel never arrived. Unfortunately, the handling was miserable. Great products, when they arrive. I have not ordered since then
Translated reviews
D
Rating: 2 out of 5
Frankly, the goat's milk soap is great, I can see the results, and the oil-free cream that I bought with it is top-notch. When I put it on, it dries fairly quickly and doesn't look like I've used cream, but I'm only giving it 2 stars because the oil-free cream comes in very small quantities, and it's still expensive even with a 40% discount.
Translated reviews
A
Rating: 1 out of 5
Bad products received due to a lack of knowledge on my part and despite the email sent, no reply as to how to proceed.
Translated reviews
A
Rating: 1 out of 5
I haven't received my parcel, what a shame!
Translated reviews
P
Rating: 1 out of 5
My parcel did not arrive. Despite several emails about tracking, I didn't receive any. Instead, I was told to wait 30 days for the tracking request. After 2 months I would get my goods but only if I pay for postage again!!!! The customer service is outrageous.
Translated reviews
O
Rating: 1 out of 5
Order not received ...
Translated reviews
N
Rating: 1 out of 5
The products I give 5 stars but order would be better with invoice with bank transfer
Translated reviews
S
Rating: 1 out of 5
Zero customer service. Shipment not received.
Translated reviews
E
Rating: 1 out of 5
I totally advise against it! I ordered a complete pack. The soap doesn't work at all, it dries out the skin. The worst is the cream which, when I apply it, causes an unpleasant tingling sensation. I'm extremely disappointed... I strongly advise against using this product. I've decided to stop using the products...
Translated reviews
A
Rating: 1 out of 5
I have not received my package!
Translated reviews
J
Rating: 2 out of 5
Order has not yet arrived or has apparently been lost
Translated reviews
A
Rating: 1 out of 5
A product I ordered was not sent to me and it was only after a long discussion that customer service either wanted to give me my money back or deliver the product I had ordered. I find that quite exhausting and also dubious.
Translated reviews
M
Rating: 2 out of 5
I have a real physical mailing address that all parcel services know, but not Pinup Secret's shipping department. So I can't place >orders to my address and have to find another address from friends. Furthermore, I cannot reset my password. It does ask for the registered email address for a password reset link. But there is definitely no email with the reset link.
Translated reviews
M
Rating: 2 out of 5
Products were missing from my order, although there was a written apology, this was not necessarily customer-friendly.
Translated reviews