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C
Rating: 1 out of 5
Hello, I sent you a message with a photo showing that your oil burned my skin, I still have not received a response from you
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersE
Rating: 1 out of 5
Not received
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L
Rating: 1 out of 5
Package still not received, without any news from Chronopost for 10 days
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N
Rating: 1 out of 5
Unfortunately, the delivery has not arrived at my place.
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N
Rating: 1 out of 5
-
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P
Rating: 1 out of 5
I did not receive the package. Delivery problem, can I get a refund?
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L
Rating: 1 out of 5
Unfortunately got a rash
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P
Rating: 2 out of 5
The container for the soap arrived broken, I have not received a response to my email regarding this yet.
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A
Rating: 1 out of 5
The soaps arrived broken.
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D
Rating: 1 out of 5
I have not received my order until today. And also no refund. I have been waiting for 4 weeks for it!
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D
Rating: 1 out of 5
Where was damaged
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O
Rating: 1 out of 5
Hello, After application, I felt strong burns on my hands and face. The situation worsened with visible skin damage, including skin loss on my face, as well as completely burned hands. I can of course send you photos as well as proof of purchase.
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S
Rating: 1 out of 5
I did not receive my shipment, I provided my address and it was automatically forwarded to a parcel shop. When I got the info that my package had arrived there, I received the info that nothing had arrived, the same thing happened the next day :-( Then I went on vacation, I requested that the package not be returned, that also did not work. This is not the customer service I am used to. If I provide the delivery address, I expect it to be used and not some parcel shop.
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R
Rating: 1 out of 5
Your secret pinup soap burned my skin and left me stains that I will never forget. I should never have bought it, by the way, I will post on social media.
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L
Rating: 2 out of 5
A promotional product was missing
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K
Rating: 2 out of 5
I used the glow booster product, I had a huge allergic reaction and it was immediate, we are the day after using it and I am at my doctor to find out how to fix this
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Z
Rating: 1 out of 5
Satisfied with the service
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G
Rating: 2 out of 5
I can't get the cream out through the dosing cap due to the rigidity of the plastic bottle.
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O
Rating: 1 out of 5
The 2 soaps gave me a lot of pimples, I am not satisfied at all
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R
Rating: 1 out of 5
Unfortunately, I could not tolerate a product. The feedback on this was not satisfactory.
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S
Rating: 1 out of 5
I have not received the product until today. I have not received a response to my follow-up email to customer service. This has never happened to me before. I am very disappointed. At least I would like to have my money refunded.
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K
Rating: 1 out of 5
Order not arrived
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V
Rating: 1 out of 5
The 3 oils I took, the pump didn't work so there was a lot of product loss, not easy to use. All 3 were defective but it only concerns the container.
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C
Rating: 1 out of 5
Burns on the face, dries out the house and smells very pungent. Too bad. The brush only picks up product and is difficult to wash out, so there are still many residues left. So far, my skin has not shown any positive results, rather negative.
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A
Rating: 1 out of 5
No because I haven't received my package
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J
Rating: 1 out of 5
I returned the item, no refund yet. Slow service, therefore bad.
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N
Rating: 1 out of 5
The delivery by DPD is unacceptable for customers, they leave a package in the parcel station for only 3 days.
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K
Rating: 2 out of 5
Received my goods/package but unfortunately 1 product was missing, namely the goat's milk soap! Email has been sent, but to this day no feedback! Waiting for a replacement or refund!
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K
Rating: 1 out of 5
Ordered delivery to home for 3 euros more. Not there at the time of delivery, so the package was taken to a parcel shop. IMPOSSIBLE!!!
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F
Rating: 1 out of 5
Package received empty and open
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J
Rating: 1 out of 5
Package not received
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P
Rating: 1 out of 5
I will not order products that are too disappointing from my purchase
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C
Rating: 2 out of 5
The products do not suit my skin, it gave me pimples that got infected, I am still disappointed.
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Z
Rating: 1 out of 5
Unfortunately, I am very dissatisfied with the product. After using the soap, I had an allergic reaction and my skin is severely swollen. For a product costing 66 €, I would have expected significantly more tolerability and quality. I would like to return the product and get my money back. Unfortunately, I cannot find any reachable customer service on your website. Therefore, I urgently request contact and clarification of this problem.
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A
Rating: 2 out of 5
The package was damaged, it would have been a gift
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S
Rating: 1 out of 5
I immediately got pimples and redness, I can't tolerate the soap at all.
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R
Rating: 2 out of 5
Received the products but my gift offer is missing
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M
Rating: 2 out of 5
I had ordered 2 sets of two soaps with the brush, I only received one. I sent an email with a photo and a second time remained unanswered.
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S
Rating: 1 out of 5
Stupid, that Pinup still doesn't take my address. It works with other providers. I don't want to do without Pinup's products anymore.
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V
Rating: 1 out of 5
The skin tightens after applying the products
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