Customer reviews of Pinup Secret

I have not received the product until today. I have not received a response to my follow-up email to customer service. This has never happened to me before. I am very disappointed. At least I would like to have my money refunded.

Order not arrived

The 3 oils I took, the pump didn't work so there was a lot of product loss, not easy to use. All 3 were defective but it only concerns the container.

Burns on the face, dries out the house and smells very pungent. Too bad. The brush only picks up product and is difficult to wash out, so there are still many residues left. So far, my skin has not shown any positive results, rather negative.

No because I haven't received my package

I returned the item, no refund yet. Slow service, therefore bad.

The delivery by DPD is unacceptable for customers, they leave a package in the parcel station for only 3 days.

Received my goods/package but unfortunately 1 product was missing, namely the goat's milk soap! Email has been sent, but to this day no feedback! Waiting for a replacement or refund!

Ordered delivery to home for 3 euros more. Not there at the time of delivery, so the package was taken to a parcel shop. IMPOSSIBLE!!!

Package received empty and open

Package not received

I will not order products that are too disappointing from my purchase

The products do not suit my skin, it gave me pimples that got infected, I am still disappointed.

Unfortunately, I am very dissatisfied with the product. After using the soap, I had an allergic reaction and my skin is severely swollen. For a product costing 66 €, I would have expected significantly more tolerability and quality. I would like to return the product and get my money back. Unfortunately, I cannot find any reachable customer service on your website. Therefore, I urgently request contact and clarification of this problem.

The package was damaged, it would have been a gift

I immediately got pimples and redness, I can't tolerate the soap at all.

Received the products but my gift offer is missing

I had ordered 2 sets of two soaps with the brush, I only received one. I sent an email with a photo and a second time remained unanswered.

Stupid, that Pinup still doesn't take my address. It works with other providers. I don't want to do without Pinup's products anymore.

The skin tightens after applying the products

I did not receive the GOODS / DPD returned the goods despite the DELIVERY AUTHORIZATION. GOODS were paid for and I am without news.

I did not receive what I ordered

I received my order very quickly and the products are very good

Very disappointed with the hair range

Poorly rated products on Yuka!

I have placed several orders on pin-up secret. I want to say that the products are good but I am unhappy with the after-sales service. Indeed, I ordered a cream and they sent me a different product instead. I sent an email about this and they replied that they could either give me a 50% voucher for the same product or allow me to return the product. What I am unhappy about is that the shipping costs were still my responsibility even though it was not my fault and I was not the one at fault in this order. I find that the compensation for this mistake was not very fair. Indeed, the consumer should not bear the shipping costs when it is not their mistake. Thank you

I don't like at all the products that gave me more pimples

Hello while cleaning my face with the glow booster secret, it burned my skin, my face turned red and it hurts. On your product. The precious complexion secret is fine, no burns on the face.

There is a missing product in the purchases I made

Burn

Hello, I tried the pin up secret soap and I stopped because it gives me huge red patches and it itches.

I was really looking forward to the delivery. But the package was only in the parcel station for one day. When I received the email, it was already too late and my package was gone. That is very, very unfortunate.

My moisturizing treatment doesn't even work.

The order was sent to the wrong address, my name has not been on the mailbox for 6 years so the delivery person didn't even check the name! I sent an email but I never got a response!

I haven't received my order

I need to return a product that works with a pump and I'm not being sent the return slip

Unfortunately, I have not yet received my order.

A product was forgotten in my order

I did not receive my package

Unfortunately, my serum was empty and dried out...