Customer reviews of Pinup Secret

9,3 /10

Based on 81 896 published reviews

5 66k 81% 4 9 508 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1 and 2 stars

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Lola P.

Published on 25/12/2023 à 18h00 following a purchase from 12/12/2023

The product burns when I apply it, + I don't like the smell, I'm disappointed.

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Virginie T.

Published on 25/12/2023 à 12h46 following a purchase from 11/12/2023

I have not received my parcel

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Kawtar F.

Published on 25/12/2023 à 03h13 following a purchase from 25/11/2023

I have not received my order... 293563264 Here is my order number

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Abello E.

Published on 23/12/2023 à 16h01 following a purchase from 09/12/2023

I didn't receive the whole order, it's missing a soap and a kit, total 72 euros!

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Naima B.

Published on 23/12/2023 à 15h35 following a purchase from 08/12/2023

The parcel arrived completely crushed, disappointed

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Kenza B.

Published on 23/12/2023 à 14h42 following a purchase from 09/12/2023

Dries the skin

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Sabrina J.

Published on 22/12/2023 à 01h56 following a purchase from 05/12/2023

I received the product spilled in the package and I have not received a response to my email.

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Sabine R.

Published on 21/12/2023 à 12h00 following a purchase from 05/12/2023

I ordered a make-up remover, which I haven't received. I contacted the after-sales service, but they didn't reply. It's not the first time I've ordered from them. I've always been satisfied. Disappointing

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Johanna B.

Published on 21/12/2023 à 11h39 following a purchase from 07/12/2023

product received not the one ordered i had FAI an email to have an exchange and never UE of answer

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Melanie B.

Published on 20/12/2023 à 11h55 following a purchase from 08/12/2023

The products do not suit him

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Elisa V.

Published on 20/12/2023 à 07h29 following a purchase from 24/11/2023

I have an allergic reaction to soap and precious cream.

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Elodie C.

Published on 19/12/2023 à 21h22 following a purchase from 05/12/2023

Order not in conformity with what I validated

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Camille C.

Published on 19/12/2023 à 18h30 following a purchase from 07/12/2023

The item advertised on the photo did not correspond to the one received, very disappointed.

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Yamina T.

Published on 19/12/2023 à 06h54 following a purchase from 06/12/2023

I ordered the soap with its box and I only received the brain and instead of sending it back to me I was given a promo code. I find this disappointing: you pay for something you don't receive.

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Louise L.

Published on 19/12/2023 à 06h53 following a purchase from 03/12/2023

parcel not received, no email to report the arrival of the parcel in a relay point to pick up, no Qr received ... and would like to receive my order (without additional shipping costs) thank you

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Stephie H.

Published on 19/12/2023 à 01h16 following a purchase from 05/12/2023

I have not received my order in full

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Florence L.

Published on 18/12/2023 à 19h50 following a purchase from 05/12/2023

Disappointed because the description describes a box and I received the products in detail for a gift it is not top

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Aude C.

Published on 18/12/2023 à 19h24 following a purchase from 06/12/2023

I've been a loyal customer for several years and after an order error your company won't send me back the right product. I'm not satisfied and I won't be ordering from pinup secret again.

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Carole P.

Published on 18/12/2023 à 18h00 following a purchase from 05/12/2023

I didn't realize they were just boxes! We'll keep them next time. Package returned.

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Marie-Cécile L.

Published on 18/12/2023 à 17h45 following a purchase from 05/12/2023

I would like to return the parcel but I have not received anything.

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Celine O.

Published on 18/12/2023 à 17h43 following a purchase from 05/12/2023

No parcel delivery sent to the other end of my house impossible to recover.

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Valerie B.

Published on 18/12/2023 à 17h37 following a purchase from 05/12/2023

Delivery to a relay point not chosen!

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Amandine M.

Published on 18/12/2023 à 15h10 following a purchase from 05/12/2023

I didn't receive the full order, I filed a complaint and I still haven't heard anything!

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Maram A.

Published on 18/12/2023 à 11h32 following a purchase from 03/12/2023

I have not received my parcel

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Chaimaa A.

Published on 17/12/2023 à 14h49 following a purchase from 01/12/2023

Disappointed it becomes too pasty

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Anouk D.

Published on 17/12/2023 à 14h33 following a purchase from 03/12/2023

Product received damaged

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Katia B.

Published on 17/12/2023 à 14h12 following a purchase from 04/12/2023

Order received missing a product and apparently nobody cares about the exchange for a refund or replacement.

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Nouzlati A.

Published on 17/12/2023 à 13h05 following a purchase from 01/12/2023

I did not receive the soap

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Pinet L.

Published on 17/12/2023 à 12h05 following a purchase from 02/12/2023

I ordered a soap box and did not receive it.

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Nadine J.

Published on 17/12/2023 à 11h42 following a purchase from 02/12/2023

Package supposedly received when mailbox is empty

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Kenza O.

Published on 17/12/2023 à 11h36 following a purchase from 04/12/2023

A century to repay lost parcels

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Lisa P.

Published on 17/12/2023 à 11h26 following a purchase from 01/12/2023

I've noticed that the goat's milk soap product has much less milk than the first purchase and I'm very disappointed. Yet I bought this soap again without finishing the first one and comparing them.

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Audrey B.

Published on 17/12/2023 à 08h46 following a purchase from 04/12/2023

No improvement and even more pimples on the lower face. Very disappointed

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Hanane B.

Published on 15/12/2023 à 13h50 following a purchase from 28/11/2023

I haven't received my parcel yet. The courier sent me a text message about the parcel, which has been in my mailbox since December 4.

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Aurélie S.

Published on 13/12/2023 à 19h11 following a purchase from 26/11/2023

A missing product and still no news

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Paulina M.

Published on 13/12/2023 à 16h44 following a purchase from 24/11/2023

Hello, I still haven't received my coli

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Elise C.

Published on 13/12/2023 à 14h28 following a purchase from 20/11/2023

Package received 10 days after order, damaged

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Harmony R.

Published on 13/12/2023 à 11h49 following a purchase from 26/11/2023

Brush missing from parcel .... Instead of sending me back one, I have to justify with a bunch of photos that you're investigating with the post office even though the parcel was well sealed. Question yourself.... You forgot this brush !!!!

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Refka S.

Published on 13/12/2023 à 09h32 following a purchase from 21/11/2023

Delivery too late

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Noura G.

Published on 13/12/2023 à 09h18 following a purchase from 27/11/2023

All the products have not been delivered and now it's an obstacle course to get them back!

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