The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Error when receiving the parcel, wrong items received. The after-sales service asks for the items to be returned so that they can be sent to another person. The hygiene is more than regrettable and not worthy of a cosmetics brand.
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Yousra B.
Rating: 1 out of 5
following a purchase from 17/09/2023
Very satisfied
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Elyse F.
Rating: 2 out of 5
following a purchase from 10/09/2023
The soap delivered to me has a large black mark on the surface and inside.
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Linda D.
Rating: 1 out of 5
following a purchase from 13/09/2023
Hello, I'm disappointed by my purchase. My daughter, who has mild acne until now, has been using the soap for a week and it's been a disaster. She has many more pimples than usual, and they are inflammatory pimples. Her face is unrecognizable. I don't understand why this soap is supposed to reduce pimples. I don't recommend it at all.
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Sandrina L.
Rating: 1 out of 5
following a purchase from 14/09/2023
I didn't have time to look for my parcel.
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Benedicte D.
Rating: 1 out of 5
following a purchase from 13/09/2023
I ordered 2 items and only received one. I'm still waiting for a response from customer service... I'm usually satisfied...
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Isabelle D.
Rating: 1 out of 5
following a purchase from 13/09/2023
I have not received my order in full and have been waiting for the return for over a week.
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Sandra B.
Rating: 1 out of 5
following a purchase from 11/09/2023
I never received the package
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Stephanie G.
Rating: 2 out of 5
following a purchase from 08/09/2023
The oil from the scrub box was in the entire transport bag.
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Justine R.
Rating: 1 out of 5
following a purchase from 07/09/2023
I placed an order and never received my package. I received an email to say it was in my mailbox, but nothing was inside...
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Virginie M.
Rating: 2 out of 5
following a purchase from 08/09/2023
I wouldn't say it's made any difference to my skin. A simple 4 Euro soap does the same job.
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Jeanne B.
Rating: 1 out of 5
following a purchase from 06/09/2023
Very disappointed with the after-sales service: order placed on September 6, still not received today the parcels are resent to the sender that makes twice. and the after-sales service, sends only automatic messages does not answer the other questions. I've been a customer for 5 years
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Anna M.
Rating: 2 out of 5
following a purchase from 07/09/2023
Paying shipping costs to be delivered, every day delivery postponed and not at all at the selected relay point.
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Jugiote I.
Rating: 2 out of 5
following a purchase from 06/08/2023
I finally received my order after sending it back, but they still didn't ask me for authentication or a signature. Anyone could have taken it.
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Caroline C.
Rating: 1 out of 5
following a purchase from 05/09/2023
The soap has changed its smell, it's not at all like before.
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Gwenaëlle C.
Rating: 1 out of 5
following a purchase from 05/09/2023
Disappointing product. I used it for 5 days because I had a rash ++ and my skin was becoming very sensitive and painful. After stopping using the soap, the pimples faded and my skin was less sensitive. The soap also had an unpleasant smell. Bad experience for me.
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Stephanie P.
Rating: 2 out of 5
following a purchase from 05/09/2023
Soap dries out my skin too much.
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Bintougbe L.
Rating: 1 out of 5
following a purchase from 04/09/2023
I have not received my order
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Britanie D.
Rating: 1 out of 5
following a purchase from 29/08/2023
I still haven't received my parcel, I send emails but I get no answer.
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Pirard S.
Rating: 1 out of 5
following a purchase from 04/09/2023
PACKAGE INCOMPLETE ... NO RESPONSE FROM CUSTOMER SERVICE...
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Stéphanie R.
Rating: 2 out of 5
following a purchase from 03/09/2023
I am disappointed by the delivery which was late and not at the requested relay point, it's a shame.
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Joanny P.
Rating: 2 out of 5
following a purchase from 31/08/2023
I received my order with a product where the lid of the jar was broken I sent an email and I have not had a return at the price of products I find it wrong!
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Cassandra P.
Rating: 2 out of 5
following a purchase from 30/08/2023
I have an allergy to products
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Duguet V.
Rating: 2 out of 5
following a purchase from 29/08/2023
The delivery time was not respected and one of the products leaked completely in the box.
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Sophie D.
Rating: 1 out of 5
following a purchase from 26/08/2023
I was supposed to have a brush offered with the 2 soaps but I didn't receive it 😰
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Halima B.
Rating: 1 out of 5
following a purchase from 25/08/2023
Mediocre brand that stung my skin and gave me pimples when I never had any .
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Audrey D.
Rating: 2 out of 5
following a purchase from 22/08/2023
The brush offered with the order loses all its bristles
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Ilham E.
Rating: 1 out of 5
following a purchase from 21/08/2023
Missing an article
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Muriel L.
Rating: 1 out of 5
following a purchase from 19/08/2023
Barely opened one application and the tip of the pen fell off. Very disappointed
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Nabila B.
Rating: 1 out of 5
following a purchase from 17/08/2023
I never received my parcel, I don't know where it is, it's been 15 days since I should have received it. When I call, they tell me to be patient, but after waiting and waiting, I wouldn't recommend them any more unless I change carrier, which today is Chronopost, who are to be avoided.
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Hakima A.
Rating: 1 out of 5
following a purchase from 17/08/2023
I received only one soap with the brush whereas the offer I ordered was two soaps with the brush. I've already emailed you a complaint which has gone unanswered.
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Maryline M.
Rating: 1 out of 5
following a purchase from 12/08/2023
Delay
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Thémis V.
Rating: 1 out of 5
following a purchase from 16/08/2023
made my acne worse x100
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Alexandra L.
Rating: 1 out of 5
following a purchase from 14/08/2023
I have not received my order
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Souaad Z.
Rating: 1 out of 5
following a purchase from 14/08/2023
Product very poorly rated on yuka, and smell not so good
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Emilie M.
Rating: 1 out of 5
following a purchase from 11/08/2023
I still haven't received my order!
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Mame D.
Rating: 1 out of 5
following a purchase from 10/08/2023
The mask was open.
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Belinda J.
Rating: 1 out of 5
following a purchase from 10/08/2023
Disappointed
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Caroline D.
Rating: 2 out of 5
following a purchase from 10/08/2023
My previous order was missing 2 products and I was never reimbursed.
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Hadjer G.
Rating: 2 out of 5
following a purchase from 09/08/2023
It's very early to be able to say
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