Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.
I requested home delivery and received it at a post office far from my home. I had to go by car, queue etc... Even though I asked for home delivery. It's a shame, it spoils the experience !!!!!!!!!!!!!!
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Kamelia K.
Rating: 1 out of 5
following a purchase from 15/07/2023
I did not receive all the products... Not a serious brand.
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Maria Olivia S.
Rating: 1 out of 5
following a purchase from 25/07/2023
I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.
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Charlotte G.
Rating: 1 out of 5
following a purchase from 22/07/2023
I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...
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Clara D.
Rating: 1 out of 5
following a purchase from 24/07/2023
I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely
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Alicia D.
Rating: 2 out of 5
following a purchase from 23/07/2023
Received defective product (pierced lid). Customer service contacted but the promotional code was never sent by customer service.
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Morgane G.
Rating: 1 out of 5
following a purchase from 21/07/2023
A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....
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Sarah O.
Rating: 1 out of 5
following a purchase from 22/07/2023
frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.
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Kim K.
Rating: 1 out of 5
following a purchase from 07/07/2023
I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.
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Nadia K.
Rating: 2 out of 5
following a purchase from 18/07/2023
The gift was missing, and the only compensation is a discount on a future purchase.
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Dominique B.
Rating: 1 out of 5
following a purchase from 18/07/2023
pin up secret products are really good, including the goat's milk soap for acne.
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Elodie Z.
Rating: 1 out of 5
following a purchase from 19/07/2023
Nothing received!
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Rébéca G.
Rating: 2 out of 5
following a purchase from 18/07/2023
I wrote to them to express my disappointment with the composition of the oil-free cream, but they never bothered to reply... composition of products really to be avoided!
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Emeline M.
Rating: 1 out of 5
following a purchase from 17/07/2023
Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.
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Sherley P.
Rating: 2 out of 5
following a purchase from 17/07/2023
Always happy with my orders... however my soap arrived broken. I was unable to make a claim, as the box had...
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Sarra B.
Rating: 1 out of 5
following a purchase from 14/07/2023
I love pin-up products
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Audrey V.
Rating: 1 out of 5
following a purchase from 14/07/2023
I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star
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Chadaine B.
Rating: 1 out of 5
following a purchase from 14/07/2023
It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.
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Anissa B.
Rating: 1 out of 5
following a purchase from 13/07/2023
Order received halfway
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Cindy C.
Rating: 1 out of 5
following a purchase from 15/07/2023
Products more expensive than elsewhere, even though we're on the official website.
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Célia F.
Rating: 2 out of 5
following a purchase from 13/07/2023
Parcel still not received despite an order placed in mid-July. I had to contact customer service to be told that they were opening a dispute with the delivery service and that I would have a return within a further 15 days. This isn't my first order, so far I've been very happy with their service, but I'm a bit disappointed with this latest experience.
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Steve P.
Rating: 2 out of 5
following a purchase from 13/07/2023
Still a satisfactory product, but much over-packaged compared to before, each soap already wrapped in plastic film is now individually placed in a small thick glossy cardboard box. Useless, it's a waste.
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Rym G.
Rating: 1 out of 5
following a purchase from 14/07/2023
I received an unsealed product that was opened and therefore unhygienic. I was refused a refund
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Laure M.
Rating: 1 out of 5
following a purchase from 13/07/2023
The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.
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Yaelle O.
Rating: 2 out of 5
following a purchase from 10/07/2023
Good product. However, out of 5 products ordered, I only received 3, 2 are missing!
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Pauline G.
Rating: 1 out of 5
following a purchase from 12/07/2023
I still haven't received my parcel.
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Aurore B.
Rating: 1 out of 5
following a purchase from 09/07/2023
I'm missing 2 free soaps as specified at the time of purchase.
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Ingrid J.
Rating: 1 out of 5
following a purchase from 08/07/2023
Package not received....😡
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Malika B.
Rating: 1 out of 5
following a purchase from 09/07/2023
My order arrived and was reshipped without me having had time to pick it up.
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Julie L.
Rating: 1 out of 5
following a purchase from 09/07/2023
I got a promo code from an influencer for -40% plus a free soap but I didn't get the soap so I'm disappointed, which is a shame because I love your products.
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Sylvie M.
Rating: 1 out of 5
following a purchase from 09/07/2023
Received 1 soap out of 2 .very disappointed
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Karima H.
Rating: 1 out of 5
following a purchase from 09/07/2023
The soap is in a cardboard box when you look at the ads of the influencers they have a solid box packaging has changed
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Sandrine R.
Rating: 1 out of 5
following a purchase from 09/07/2023
The brush was missing from my last order. I sent an e-mail to point this out. No reply since.
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Mama K.
Rating: 1 out of 5
following a purchase from 06/07/2023
Thank you
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Daloba T.
Rating: 1 out of 5
following a purchase from 06/07/2023
I did not receive the brush that was supposed to come with the 2 face mask soaps.
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Sara A.
Rating: 2 out of 5
following a purchase from 06/07/2023
One of the products did not match my Order, can't wait to test what I received
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Patricia M.
Rating: 2 out of 5
following a purchase from 06/07/2023
Hello, the company made a product error during the preparation of my order and I find that customer service is not responsive. I still haven't received the right product.
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Cecile C.
Rating: 1 out of 5
following a purchase from 04/07/2023
Null
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Marielle F.
Rating: 1 out of 5
following a purchase from 06/07/2023
I did not receive my order in full, I sent several emails but still no return a week later! Really very disappointed!
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Amira A.
Rating: 1 out of 5
following a purchase from 04/07/2023
Defective product and they refuse to refund my money.
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