Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.
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Caroline D.
Rating: 1 out of 5
following a purchase from 05/06/2023
I'm missing 2 products
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Menel M.
Rating: 1 out of 5
following a purchase from 03/06/2023
Many pimples have appeared and my skin texture is worse than before using these products.
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Menen T.
Rating: 1 out of 5
following a purchase from 03/06/2023
I didn't receive my parcel and I paid a lot.
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Stephanie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
Very disappointed I was missing a product, I reported it, they never answered me.
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Annelaure I.
Rating: 1 out of 5
following a purchase from 02/06/2023
It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.
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Naomi S.
Rating: 1 out of 5
following a purchase from 31/05/2023
Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻
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Louise Sabrina F.
Rating: 1 out of 5
following a purchase from 01/06/2023
I have not received my parcel
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Laeticia C.
Rating: 1 out of 5
following a purchase from 01/06/2023
I never received my order.
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Isabelle M.
Rating: 2 out of 5
following a purchase from 31/05/2023
The mask I ordered leaked during delivery. How can I exchange it?
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Yasmina B.
Rating: 1 out of 5
following a purchase from 30/05/2023
Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.
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Camille P.
Rating: 1 out of 5
following a purchase from 27/05/2023
Quality products but products delivered 20 km from destination....
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Adel M.
Rating: 1 out of 5
following a purchase from 28/05/2023
I did not receive my order. Poor delivery service
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Iwona D.
Rating: 1 out of 5
following a purchase from 30/05/2023
I ordered a body cream and instead received a scrub that doesn't suit me at all...
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Romane Q.
Rating: 2 out of 5
following a purchase from 30/05/2023
Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.
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Valerie S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The order is missing a soap
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Loubna B.
Rating: 1 out of 5
following a purchase from 23/05/2023
Missing half of my order
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Melissa F.
Rating: 1 out of 5
following a purchase from 13/05/2023
More than 15 days since I placed my order and I still haven't received anything.
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Florence O.
Rating: 1 out of 5
following a purchase from 24/05/2023
They forgot a product and the mask I ordered was already open and half full of water.
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Laetitia I.
Rating: 1 out of 5
following a purchase from 23/05/2023
I ordered 5 products and only received 3. Still no return after more than 1 week despite several emails.
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Soukaina B.
Rating: 1 out of 5
following a purchase from 19/05/2023
I never received my order Disappointed
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Karina D.
Rating: 2 out of 5
following a purchase from 19/05/2023
Ok
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Mélissa D.
Rating: 1 out of 5
following a purchase from 15/05/2023
My redness turned scarlet and burned a lot.I gave my boyfriend impeccable for his face.
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Ikram B.
Rating: 1 out of 5
following a purchase from 12/05/2023
Received the wrong order, I have to send the product back and then wait again before receiving the product I ordered. Very disappointed by the after-sales service, it's almost me who's at fault when the error came from them.
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Sara Z.
Rating: 1 out of 5
following a purchase from 18/05/2023
I received the wrong product
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Thomas P.
Rating: 1 out of 5
following a purchase from 18/05/2023
Flattened carton, broken box
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Tatiana R.
Rating: 1 out of 5
following a purchase from 19/05/2023
Unfavorable opinion After use, burns as well as the appearance of small patches and pimples appeared. I'm super disappointed, my skin is worse than before use.
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Demet P.
Rating: 1 out of 5
following a purchase from 04/05/2023
I ordered a first time the soap, I thought it was perfect. I saw a promotion for the 3 articles for 48 euro so I took the cream, disaster! I had red patches on my cheek, itching. It's been a week and the patches are still there. I strongly advise against this product!
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Imen B.
Rating: 1 out of 5
following a purchase from 15/05/2023
Very delayed
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Céline B.
Rating: 1 out of 5
following a purchase from 13/05/2023
I do not recommend this company. I placed an order on the site. 8 days later still no order received. I sent an email to cancel it, having found an offer on vinted. No reply to my e-mail. 2 days after my e-mail, I decided to call to cancel my order. I'm told I'll have a return within 24 hours. 2 hours after my call, pin up secret shipped my order...
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Maria A.
Rating: 2 out of 5
following a purchase from 11/05/2023
Order that had to be restarted more than 15 days after receiving it
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Laure S.
Rating: 1 out of 5
following a purchase from 14/04/2023
Disappointed, my daughter had a reaction to the products ordered!
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Ilham B.
Rating: 2 out of 5
following a purchase from 09/05/2023
I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap
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Audrey B.
Rating: 1 out of 5
following a purchase from 10/05/2023
Hello, My package was delivered to domus instead of the rosny 2 shopping center at the post office. Domus is the opposite of where I live!
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Amelie M.
Rating: 1 out of 5
following a purchase from 08/05/2023
My skin is totally inflamed.
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Laura D.
Rating: 1 out of 5
following a purchase from 10/05/2023
I am missing a product in the order ....
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Rabia G.
Rating: 2 out of 5
following a purchase from 09/05/2023
2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed
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Cecile I.
Rating: 1 out of 5
following a purchase from 05/05/2023
Delayed shipping, poor customer service and no commercial gesture or refund of shipping costs.
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Nadya S.
Rating: 1 out of 5
following a purchase from 07/05/2023
Soap and cream very aggressive, my face became red as if it is stripped. Stop the massacre it's not this result I wanted. For the high price 2 uses
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Ilyes D.
Rating: 1 out of 5
following a purchase from 06/05/2023
It's been almost 2 weeks since I ordered my soap and I still haven't received anything. Usually it's going very well but now I haven't washed my face for 5-6 days...
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