Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews
5 66k 81% 4 9 509 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1 and 2 stars

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Leslie G.
Rating: 1 out of 5
following a purchase from 02/06/2023
Disappointed, a product was missing from my parcel ...
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Sonia D.
Rating: 1 out of 5
following a purchase from 06/06/2023
Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.
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Soifia H.
Rating: 2 out of 5
following a purchase from 05/06/2023
I've only just started using the products, so no results yet, but I'm waiting to see what happens next.
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Faiza S.
Rating: 1 out of 5
following a purchase from 05/06/2023
If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.
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Caroline D.
Rating: 1 out of 5
following a purchase from 05/06/2023
I'm missing 2 products
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Menel M.
Rating: 1 out of 5
following a purchase from 03/06/2023
Many pimples have appeared and my skin texture is worse than before using these products.
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Menen T.
Rating: 1 out of 5
following a purchase from 03/06/2023
I didn't receive my parcel and I paid a lot.
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Stephanie L.
Rating: 1 out of 5
following a purchase from 02/06/2023
Very disappointed I was missing a product, I reported it, they never answered me.
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Annelaure I.
Rating: 1 out of 5
following a purchase from 02/06/2023
It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.
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Naomi S.
Rating: 1 out of 5
following a purchase from 31/05/2023
Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻
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Louise Sabrina F.
Rating: 1 out of 5
following a purchase from 01/06/2023
I have not received my parcel
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Laeticia C.
Rating: 1 out of 5
following a purchase from 01/06/2023
I never received my order.
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Isabelle M.
Rating: 2 out of 5
following a purchase from 31/05/2023
The mask I ordered leaked during delivery. How can I exchange it?
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Yasmina B.
Rating: 1 out of 5
following a purchase from 30/05/2023
Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.
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Camille P.
Rating: 1 out of 5
following a purchase from 27/05/2023
Quality products but products delivered 20 km from destination....
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Adel M.
Rating: 1 out of 5
following a purchase from 28/05/2023
I did not receive my order. Poor delivery service
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Iwona D.
Rating: 1 out of 5
following a purchase from 30/05/2023
I ordered a body cream and instead received a scrub that doesn't suit me at all...
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Romane Q.
Rating: 2 out of 5
following a purchase from 30/05/2023
Very long shipping time compared to what the site indicates in shipping and delivery times. Impossible to track the package, nothing was up to date.
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Valerie S.
Rating: 1 out of 5
following a purchase from 27/05/2023
The order is missing a soap
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Loubna B.
Rating: 1 out of 5
following a purchase from 23/05/2023
Missing half of my order
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Melissa F.
Rating: 1 out of 5
following a purchase from 13/05/2023
More than 15 days since I placed my order and I still haven't received anything.
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Florence O.
Rating: 1 out of 5
following a purchase from 24/05/2023
They forgot a product and the mask I ordered was already open and half full of water.
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Laetitia I.
Rating: 1 out of 5
following a purchase from 23/05/2023
I ordered 5 products and only received 3. Still no return after more than 1 week despite several emails.
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Soukaina B.
Rating: 1 out of 5
following a purchase from 19/05/2023
I never received my order Disappointed
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Karina D.
Rating: 2 out of 5
following a purchase from 19/05/2023
Ok
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Mélissa D.
Rating: 1 out of 5
following a purchase from 15/05/2023
My redness turned scarlet and burned a lot.I gave my boyfriend impeccable for his face.
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Ikram B.
Rating: 1 out of 5
following a purchase from 12/05/2023
Received the wrong order, I have to send the product back and then wait again before receiving the product I ordered. Very disappointed by the after-sales service, it's almost me who's at fault when the error came from them.
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Sara Z.
Rating: 1 out of 5
following a purchase from 18/05/2023
I received the wrong product
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Thomas P.
Rating: 1 out of 5
following a purchase from 18/05/2023
Flattened carton, broken box
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Tatiana R.
Rating: 1 out of 5
following a purchase from 19/05/2023
Unfavorable opinion After use, burns as well as the appearance of small patches and pimples appeared. I'm super disappointed, my skin is worse than before use.
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Demet P.
Rating: 1 out of 5
following a purchase from 04/05/2023
I ordered a first time the soap, I thought it was perfect. I saw a promotion for the 3 articles for 48 euro so I took the cream, disaster! I had red patches on my cheek, itching. It's been a week and the patches are still there. I strongly advise against this product!
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Imen B.
Rating: 1 out of 5
following a purchase from 15/05/2023
Very delayed
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Céline B.
Rating: 1 out of 5
following a purchase from 13/05/2023
I do not recommend this company. I placed an order on the site. 8 days later still no order received. I sent an email to cancel it, having found an offer on vinted. No reply to my e-mail. 2 days after my e-mail, I decided to call to cancel my order. I'm told I'll have a return within 24 hours. 2 hours after my call, pin up secret shipped my order...
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Maria A.
Rating: 2 out of 5
following a purchase from 11/05/2023
Order that had to be restarted more than 15 days after receiving it
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Laure S.
Rating: 1 out of 5
following a purchase from 14/04/2023
Disappointed, my daughter had a reaction to the products ordered!
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Ilham B.
Rating: 2 out of 5
following a purchase from 09/05/2023
I ordered 2 soaps (goat milk) and I received only 1, thank you for delivering the remaining soap
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Audrey B.
Rating: 1 out of 5
following a purchase from 10/05/2023
Hello, My package was delivered to domus instead of the rosny 2 shopping center at the post office. Domus is the opposite of where I live!
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Amelie M.
Rating: 1 out of 5
following a purchase from 08/05/2023
My skin is totally inflamed.
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Laura D.
Rating: 1 out of 5
following a purchase from 10/05/2023
I am missing a product in the order ....
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Rabia G.
Rating: 2 out of 5
following a purchase from 09/05/2023
2 weeks to receive my products. Choronopost sent my package to Bab El Oued disappointed
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