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S
Rating: 2 out of 5
No German explanation
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 337 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1 and 2 stars
Reset filtersD
Rating: 1 out of 5
I can't give any stars because so many mistakes have happened. I will never order from them again or recommend them.
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O
Rating: 2 out of 5
I bought the 2 soaps, the exfoliant and the cream and my skin has bumps and is red. Very disappointed given the promises and the price.
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V
Rating: 2 out of 5
This product does not live up to its promises
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G
Rating: 2 out of 5
I have not received my package yet
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C
Rating: 1 out of 5
I have requested several times to return the goods. Unfortunately, no one has contacted me so far. What can I do now? Please support.
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C
Rating: 2 out of 5
I am disappointed with the products! And on top of that, the same thing was put twice on one product, I would not recommend!
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M
Rating: 1 out of 5
I have not received my order even though it says delivered on my tracking. I made a complaint and sent all the documents they asked me for, and I still have no response to this day.
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L
Rating: 1 out of 5
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R
Rating: 2 out of 5
The delivery took a long time, the shipping was relatively expensive and then I had to pick up the delivery myself in a shop that was quite far away... Otherwise, the shipping would have become even more expensive.
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E
Rating: 1 out of 5
I am not getting the right item sent for the 3rd time! & I hope for a complaint otherwise I have to initiate others, this can't be!
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U
Rating: 2 out of 5
Product super. Delivery not as desired and expected. Despite the surcharge for delivery to the home address, the package was delivered to a parcel shop. Very annoying.
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A
Rating: 1 out of 5
On the delivery day I was at home, when I opened the door there was no one there, now the package cannot be picked up at the post office because no QR code was delivered.
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R
Rating: 1 out of 5
I haven't received any product yet
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D
Rating: 1 out of 5
Still haven't received delivery. Money is gone anyway
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M
Rating: 2 out of 5
Really beautiful products & a super scent, but unfortunately I can't tolerate them. It burns in 2 places & I get pimples
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T
Rating: 1 out of 5
The goods never arrived. Was dropped off at the DPD Pickup Store. When I wanted to pick up the goods there, they were not there.
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S
Rating: 1 out of 5
I did not receive any delivery
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N
Rating: 1 out of 5
I am still waiting for the delivery
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M
Rating: 2 out of 5
The shipping costs are too high. 8€ for home delivery, otherwise 6€.
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S
Rating: 1 out of 5
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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A
Rating: 1 out of 5
I have not received my order
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N
Rating: 1 out of 5
Order not received by today
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L
Rating: 1 out of 5
I have not received my package yet and also no new information about the package or money.
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K
Rating: 1 out of 5
The order has not arrived!
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H
Rating: 1 out of 5
Never received! Fraud!!!!
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S
Rating: 1 out of 5
Delivery was not made by DPD, goods are missing
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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A
Rating: 1 out of 5
Goods never received
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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K
Rating: 1 out of 5
I still have not received my order confirmation (this is a Christmas gift!!)
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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R
Rating: 1 out of 5
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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J
Rating: 1 out of 5
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Y
Rating: 1 out of 5
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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H
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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V
Rating: 1 out of 5
I still haven't received my brush
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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