Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
I have been a loyal customer for many years because the products are really high quality. But my last order at Pin Up secret disappointed me a lot, because I received only half of the products! On an order has 150Euros (except promotional code) I find totally scandalous. And the after sales service is almost inexistent. They answered me 4 days later, telling me that I had 24 hours after receipt of the package, to make a claim with photos. I was waiting for their answer for 4 days. Clever! Too bad that this happens too often...
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Sarah S.
Rating: 2 out of 5
following a purchase from 11/01/2023
this soap makes the skin very dry and makes boitons i don't recommend it! in addition it smells bad 🤮 very disappointed
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Delphine B.
Rating: 1 out of 5
following a purchase from 11/01/2023
The oil-free cream burns my skin. Disappointed with this purchase...
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Sylvie C.
Rating: 1 out of 5
following a purchase from 11/01/2023
I ordered body creams. The first time, they were in a box. Now, they were thrown in the package like that, in bulk. I didn't really understand. However, I ordered several times from you. Not too happy about this one!!! ....
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Nadège B.
Rating: 2 out of 5
following a purchase from 12/01/2023
I am missing the entire soap box than the lid!!!
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May-Romane F.
Rating: 1 out of 5
following a purchase from 10/01/2023
I still haven't received my order
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Magali H.
Rating: 1 out of 5
following a purchase from 10/01/2023
Package with missing element and despite the explanations I did not get my way, all this for a soap box! Really a pity
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Sophie P.
Rating: 1 out of 5
following a purchase from 08/01/2023
I received my order and I am very disappointed because in 2 out of 3 products I received there are endocrine disruptors, parabens and. Rated 4 by yuka! I will never put this on my skin, moreover it's been more than a week that I'm waiting for the return of your soap
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Kaniza D.
Rating: 1 out of 5
following a purchase from 08/01/2023
I order a set mist / soaps / cream without oil + a soap I am sent the set and instead of soap I am sent the box of soap When you contact the SAV you are asked to send a photo of the box of the package that keeps the boxes seriously pfffff 26 euro in the ass ....
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Aurélie M.
Rating: 1 out of 5
following a purchase from 07/01/2023
A missing product
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Carine A.
Rating: 1 out of 5
following a purchase from 06/01/2023
Nothing worked on me
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Stéphanie Z.
Rating: 2 out of 5
following a purchase from 09/01/2023
Unfortunately, I have to throw away all the oil-free cream, despite the red spots and very dry skin. I am disappointed.
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Sabrina M.
Rating: 1 out of 5
following a purchase from 08/01/2023
No products too aggressive for the skin all dry face despite the cream without oil
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Camille J.
Rating: 2 out of 5
following a purchase from 08/01/2023
I am missing some products and to this day I still have not received any feedback from them...
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Emelyne L.
Rating: 1 out of 5
following a purchase from 10/01/2023
Horrible! My face has traces of eczema... Skin completely dried out! I don't recommend at all!!!
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Fatima M.
Rating: 1 out of 5
following a purchase from 06/01/2023
Very disappointed half of my order forget it was sent back to me 1 week later. Otherwise the products and the new packaging are too top.
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Chaïmae H.
Rating: 1 out of 5
following a purchase from 08/01/2023
I got pimples from the soap
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Carline S.
Rating: 1 out of 5
following a purchase from 08/01/2023
Delivery time too long and product not in accordance with the sales description. Misleading advertising
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Eloise M.
Rating: 1 out of 5
following a purchase from 07/01/2023
To this day I still have not received my package which is lost.
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Lyndia D.
Rating: 1 out of 5
following a purchase from 06/01/2023
No change for me I order it often and still as many buttons and cysts
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Vanessa D.
Rating: 1 out of 5
following a purchase from 06/01/2023
My parcel was delivered to a post office that is not in my village, and to this day I have not managed to pick it up with the possible hours... knowing that there is an office in my village. Being a mother of 2 small children, I can't find a moment.
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Khera C.
Rating: 1 out of 5
following a purchase from 07/01/2023
I did not receive my order and never got a refund
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Damien D.
Rating: 1 out of 5
following a purchase from 06/01/2023
I bought the face scrub and there are practically no grains inside. I am not ready to order again without a commercial gesture from you.
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Sophie N.
Rating: 1 out of 5
following a purchase from 08/01/2023
My package was stolen and I'm still waiting for it
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Elodie A.
Rating: 1 out of 5
following a purchase from 06/01/2023
I am satisfied with the product but there are no contraindications for its use during pregnancy. However, the essential oil of camphor is neurotoxic for the fetus. Thank you for pointing this out.
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Cindy L.
Rating: 1 out of 5
following a purchase from 06/01/2023
I am missing items in my package.
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Beatrice M.
Rating: 2 out of 5
following a purchase from 30/12/2022
Order not delivered to the right address very disappointed.
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Céline G.
Rating: 2 out of 5
following a purchase from 01/01/2023
I had to pay more than 20.- in customs fees... which was not specified when I ordered. Next time I will buy a goat milk soap in Switzerland.
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Charlotte H.
Rating: 1 out of 5
following a purchase from 05/01/2023
I did not receive my entire order, disappointed.
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Angélica P.
Rating: 2 out of 5
following a purchase from 03/01/2023
The pump bottle of my oil-free cream is defective... The cream does not come out and has a different texture.
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Christelle R.
Rating: 2 out of 5
following a purchase from 04/01/2023
The products are very good because I am used to order them so there is no doubt about it. However, the delivery is still to be desired. We had free delivery at home and the delivery man did not bother to call once we got there. He just said that we had not answered and I was at home. Result...I had to go to the post office to pick it up
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Céline J.
Rating: 2 out of 5
following a purchase from 13/12/2022
Not commercial of the whole, it had forgotten an article in my order to me one returned it without any explanation nor gesture of their share...
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Sheryl C.
Rating: 1 out of 5
following a purchase from 03/01/2023
I'm waiting for a return of my emails with my allergy
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Angélique C.
Rating: 1 out of 5
following a purchase from 31/12/2022
I had my order delivered to a post office, twice for nothing because the package was not there!
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Cindy C.
Rating: 1 out of 5
following a purchase from 02/01/2023
The products burned in contact with my skin and smell and chemical.
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Virginie J.
Rating: 1 out of 5
following a purchase from 30/12/2022
This is not what I ordered
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Carole C.
Rating: 1 out of 5
following a purchase from 31/12/2022
The delivery was not at home although I had requested it
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Isabelle C.
Rating: 1 out of 5
following a purchase from 30/12/2022
Disappointed I ordered two soaps one whole and the other cut in half.
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Salma B.
Rating: 1 out of 5
following a purchase from 01/01/2023
My skin became super dry with the soap and the pin up cream I stopped using it I am disappointed
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Rachel F.
Rating: 1 out of 5
following a purchase from 31/12/2022
The jar of the body scrub leaked in the package and in the gift box afterwards. I would have preferred a closed jar
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