Customer reviews of Pinup Secret

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Eloise M.

Rating: 1 out of 5

Published on 21/01/2023 à 18h30 following a purchase from 07/01/2023

To this day I still have not received my package which is lost.

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Lyndia D.

Rating: 1 out of 5

Published on 21/01/2023 à 16h32 following a purchase from 06/01/2023

No change for me I order it often and still as many buttons and cysts

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VANESSA D.

Rating: 1 out of 5

Published on 21/01/2023 à 16h07 following a purchase from 06/01/2023

My parcel was delivered to a post office that is not in my village, and to this day I have not managed to pick it up with the possible hours... knowing that there is an office in my village. Being a mother of 2 small children, I can't find a moment.

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Khera C.

Rating: 1 out of 5

Published on 21/01/2023 à 14h34 following a purchase from 07/01/2023

I did not receive my order and never got a refund

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Damien D.

Rating: 1 out of 5

Published on 21/01/2023 à 12h47 following a purchase from 06/01/2023

I bought the face scrub and there are practically no grains inside. I am not ready to order again without a commercial gesture from you.

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Sophie N.

Rating: 1 out of 5

Published on 21/01/2023 à 12h23 following a purchase from 08/01/2023

My package was stolen and I'm still waiting for it

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Elodie A.

Rating: 1 out of 5

Published on 21/01/2023 à 12h13 following a purchase from 06/01/2023

I am satisfied with the product but there are no contraindications for its use during pregnancy. However, the essential oil of camphor is neurotoxic for the fetus. Thank you for pointing this out.

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Cindy L.

Rating: 1 out of 5

Published on 21/01/2023 à 11h37 following a purchase from 06/01/2023

I am missing items in my package.

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Beatrice M.

Rating: 2 out of 5

Published on 19/01/2023 à 21h10 following a purchase from 30/12/2022

Order not delivered to the right address very disappointed.

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Céline G.

Rating: 2 out of 5

Published on 19/01/2023 à 16h59 following a purchase from 01/01/2023

I had to pay more than 20.- in customs fees... which was not specified when I ordered. Next time I will buy a goat milk soap in Switzerland.

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Charlotte H.

Rating: 1 out of 5

Published on 18/01/2023 à 14h03 following a purchase from 05/01/2023

I did not receive my entire order, disappointed.

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Angélica P.

Rating: 2 out of 5

Published on 17/01/2023 à 20h48 following a purchase from 03/01/2023

The pump bottle of my oil-free cream is defective... The cream does not come out and has a different texture.

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Christelle R.

Rating: 2 out of 5

Published on 17/01/2023 à 11h54 following a purchase from 04/01/2023

The products are very good because I am used to order them so there is no doubt about it. However, the delivery is still to be desired. We had free delivery at home and the delivery man did not bother to call once we got there. He just said that we had not answered and I was at home. Result...I had to go to the post office to pick it up

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Céline J.

Rating: 2 out of 5

Published on 17/01/2023 à 10h45 following a purchase from 13/12/2022

Not commercial of the whole, it had forgotten an article in my order to me one returned it without any explanation nor gesture of their share...

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Sheryl C.

Rating: 1 out of 5

Published on 17/01/2023 à 09h50 following a purchase from 03/01/2023

I'm waiting for a return of my emails with my allergy

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Angélique C.

Rating: 1 out of 5

Published on 15/01/2023 à 17h20 following a purchase from 31/12/2022

I had my order delivered to a post office, twice for nothing because the package was not there!

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Cindy C.

Rating: 1 out of 5

Published on 15/01/2023 à 16h37 following a purchase from 02/01/2023

The products burned in contact with my skin and smell and chemical.

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Virginie J.

Rating: 1 out of 5

Published on 15/01/2023 à 12h26 following a purchase from 30/12/2022

This is not what I ordered

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Carole C.

Rating: 1 out of 5

Published on 14/01/2023 à 23h06 following a purchase from 31/12/2022

The delivery was not at home although I had requested it

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Isabelle C.

Rating: 1 out of 5

Published on 14/01/2023 à 20h52 following a purchase from 30/12/2022

Disappointed I ordered two soaps one whole and the other cut in half.

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Salma B.

Rating: 1 out of 5

Published on 14/01/2023 à 19h04 following a purchase from 01/01/2023

My skin became super dry with the soap and the pin up cream I stopped using it I am disappointed

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Rachel F.

Rating: 1 out of 5

Published on 14/01/2023 à 18h27 following a purchase from 31/12/2022

The jar of the body scrub leaked in the package and in the gift box afterwards. I would have preferred a closed jar

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Amélie D.

Rating: 1 out of 5

Published on 14/01/2023 à 17h40 following a purchase from 31/12/2022

My order is missing a product. Package intact with warranty strip. Pin UP secret blames the post office ... Result I did not get my product! I contacted the customer service which is for me incompetent

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Marine T.

Rating: 1 out of 5

Published on 14/01/2023 à 11h52 following a purchase from 20/12/2022

Very disappointed following an error of delivered product (1 product ordered, I received another article) and with the SAV which resulted from it, no commercial gesture, to have to wait that the mark receives the returned product before sending me the good....

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Vania R.

Rating: 2 out of 5

Published on 11/01/2023 à 12h38 following a purchase from 29/12/2022

It's been 1-2 years, unless I'm mistaken, that I order on pin-up secret, product level I am satisfied. But unfortunately I'm going to stop ordering from you because of the shipping costs that are added to me to get the package. They amount to 25 CHF, almost the price of the discount according to the code promos.... The products are very expensive

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Elodie M.

Rating: 1 out of 5

Published on 11/01/2023 à 07h57 following a purchase from 27/12/2022

I have not received my order since December 27. No refund for the moment. Waiting.

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Hadjira H.

Rating: 1 out of 5

Published on 10/01/2023 à 22h06 following a purchase from 28/12/2022

I never received the order, I contacted your services and I have no news while I had contacted the postal service in parallel they gave me an answer very quickly to tell me that another shipment will be made but I still have nothing and I still have no news for my order. I'm very much on it

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Rayane B.

Rating: 1 out of 5

Published on 10/01/2023 à 14h28 following a purchase from 27/12/2022

Lousy service. Package still not received by their fault, I had to pay a fee for a re-delivery.

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Laure A.

Rating: 1 out of 5

Published on 09/01/2023 à 17h35 following a purchase from 27/12/2022

I never received my order

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Laëtitia S.

Rating: 1 out of 5

Published on 08/01/2023 à 00h32 following a purchase from 24/12/2022

I had an allergy to the cream

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Zahra A.

Rating: 1 out of 5

Published on 07/01/2023 à 23h27 following a purchase from 24/12/2022

I took the goat's milk soap that guaranteed me a perfect skin after 2 weeks of use my skin is worse, I am disappointed

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Laetitia G.

Rating: 2 out of 5

Published on 07/01/2023 à 21h19 following a purchase from 23/12/2022

I placed an order of about 100 euros on which it was notified that a goat's milk soap was to be offered. However, I did not receive this soap as a gift. I tried to make a claim and was asked to send the bar codes of the products I received as well as the label on the package. But my package had already been sent to the trash. So finally no way to get this famous soap. It's a pity, I'm a regular customer and satisfied with the products ...

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Justine M.

Rating: 1 out of 5

Published on 07/01/2023 à 20h55 following a purchase from 23/12/2022

I received the empty box

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Christelle P.

Rating: 2 out of 5

Published on 07/01/2023 à 17h59 following a purchase from 23/12/2022

The products have a very strong smell. Moreover, the soap dries my skin even more when it is already quite dry. I am not entirely satisfied with my order.

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Samia B.

Rating: 1 out of 5

Published on 07/01/2023 à 17h56 following a purchase from 25/12/2022

Ordered on 25/12/2022, it is now 06/01/2023 and I still haven't received it. The confirmation email said that the delivery time is between 3 to 5 days

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Nicolas D.

Rating: 1 out of 5

Published on 07/01/2023 à 17h34 following a purchase from 24/12/2022

Broken soap box

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Pauline L.

Rating: 2 out of 5

Published on 04/01/2023 à 15h51 following a purchase from 22/12/2022

The delivery went well but the products are excessively high for what it is. You can find the same thing in any organic store at half the price. I do not recommend the brand to my friends and family and I will not recommend your brand again.

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Milo M.

Rating: 1 out of 5

Published on 04/01/2023 à 14h30 following a purchase from 22/12/2022

I have not received my full order. I am still waiting to receive everything....

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Élodie B.

Rating: 1 out of 5

Published on 04/01/2023 à 06h24 following a purchase from 21/12/2022

I tested the makeup remover and it doesn't work

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Nelly L.

Rating: 1 out of 5

Published on 03/01/2023 à 18h39 following a purchase from 21/12/2022

I am disappointed! I am missing a soap in my package and I have alerted but no one answers me

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