Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
My order is missing a product. Package intact with warranty strip. Pin UP secret blames the post office ... Result I did not get my product! I contacted the customer service which is for me incompetent
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Marine T.
Rating: 1 out of 5
following a purchase from 20/12/2022
Very disappointed following an error of delivered product (1 product ordered, I received another article) and with the SAV which resulted from it, no commercial gesture, to have to wait that the mark receives the returned product before sending me the good....
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Vania R.
Rating: 2 out of 5
following a purchase from 29/12/2022
It's been 1-2 years, unless I'm mistaken, that I order on pin-up secret, product level I am satisfied. But unfortunately I'm going to stop ordering from you because of the shipping costs that are added to me to get the package. They amount to 25 CHF, almost the price of the discount according to the code promos.... The products are very expensive
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Elodie M.
Rating: 1 out of 5
following a purchase from 27/12/2022
I have not received my order since December 27. No refund for the moment. Waiting.
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Hadjira H.
Rating: 1 out of 5
following a purchase from 28/12/2022
I never received the order, I contacted your services and I have no news while I had contacted the postal service in parallel they gave me an answer very quickly to tell me that another shipment will be made but I still have nothing and I still have no news for my order. I'm very much on it
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Rayane B.
Rating: 1 out of 5
following a purchase from 27/12/2022
Lousy service. Package still not received by their fault, I had to pay a fee for a re-delivery.
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Laure A.
Rating: 1 out of 5
following a purchase from 27/12/2022
I never received my order
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Laëtitia S.
Rating: 1 out of 5
following a purchase from 24/12/2022
I had an allergy to the cream
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Zahra A.
Rating: 1 out of 5
following a purchase from 24/12/2022
I took the goat's milk soap that guaranteed me a perfect skin after 2 weeks of use my skin is worse, I am disappointed
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Laetitia G.
Rating: 2 out of 5
following a purchase from 23/12/2022
I placed an order of about 100 euros on which it was notified that a goat's milk soap was to be offered. However, I did not receive this soap as a gift. I tried to make a claim and was asked to send the bar codes of the products I received as well as the label on the package. But my package had already been sent to the trash. So finally no way to get this famous soap. It's a pity, I'm a regular customer and satisfied with the products ...
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Justine M.
Rating: 1 out of 5
following a purchase from 23/12/2022
I received the empty box
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Christelle P.
Rating: 2 out of 5
following a purchase from 23/12/2022
The products have a very strong smell. Moreover, the soap dries my skin even more when it is already quite dry. I am not entirely satisfied with my order.
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Samia B.
Rating: 1 out of 5
following a purchase from 25/12/2022
Ordered on 25/12/2022, it is now 06/01/2023 and I still haven't received it. The confirmation email said that the delivery time is between 3 to 5 days
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Nicolas D.
Rating: 1 out of 5
following a purchase from 24/12/2022
Broken soap box
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Pauline L.
Rating: 2 out of 5
following a purchase from 22/12/2022
The delivery went well but the products are excessively high for what it is. You can find the same thing in any organic store at half the price. I do not recommend the brand to my friends and family and I will not recommend your brand again.
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Milo M.
Rating: 1 out of 5
following a purchase from 22/12/2022
I have not received my full order. I am still waiting to receive everything....
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Élodie B.
Rating: 1 out of 5
following a purchase from 21/12/2022
I tested the makeup remover and it doesn't work
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Nelly L.
Rating: 1 out of 5
following a purchase from 21/12/2022
I am disappointed! I am missing a soap in my package and I have alerted but no one answers me
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Jennifer L.
Rating: 1 out of 5
following a purchase from 22/12/2022
Hello I wrote to you several times even call because in my order I missed the kit and a soap and I received nothing yet it is not normal very disappointed
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Alicia B.
Rating: 1 out of 5
following a purchase from 21/12/2022
My order was incomplete. I only received one soap out of two. I have already made a claim in vain.
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Edith A.
Rating: 1 out of 5
following a purchase from 01/06/2022
No respect for customers
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Asizate K.
Rating: 1 out of 5
following a purchase from 19/12/2022
Expired and non-conforming product
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Laetitia D.
Rating: 1 out of 5
following a purchase from 19/12/2022
I am still waiting for my order. I have not received anything but the payment has been taken.
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Noémie F.
Rating: 1 out of 5
following a purchase from 19/12/2022
I did not receive the right products in my package. The customer service does not answer... too bad!
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Charlotte P.
Rating: 1 out of 5
following a purchase from 20/12/2022
A product that I thought would be more effective, but had no effect on me other than to make all my pimples stand out, which were non-existent before. I will not repurchase.
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Souhila S.
Rating: 1 out of 5
following a purchase from 16/12/2022
This last time I'm not satisfied because I ordered a pin up secret soap and you send me an oil free cream and then you don't answer my messages
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Nabila B.
Rating: 1 out of 5
following a purchase from 17/12/2022
Perfect, I am very satisfied
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Fatima A.
Rating: 2 out of 5
following a purchase from 17/12/2022
I did not receive the correct order.
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Amina S.
Rating: 1 out of 5
following a purchase from 17/12/2022
I have not yet received my package, I have changed the address and sent an e-mail but still no response
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Aude M.
Rating: 2 out of 5
following a purchase from 18/12/2022
Problem in the order and not even a commercial gesture, I found myself with one less Christmas gift so very disappointed
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Khira M.
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the order I ordered and your colleagues told me to deal with the delivery man knowing that it is not me who made my order and that it is the first time I order from you and the last I am really disappointed in your customer service
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Jordan L.
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive my order
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Karine B.
Rating: 1 out of 5
following a purchase from 15/12/2022
Perfect
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Eloise G.
Rating: 1 out of 5
following a purchase from 13/12/2022
I am really disappointed, because in fact when I apply it on my skin it burns me so obviously I stopped putting it on I am still disappointed but listen so bad
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Sabrina J.
Rating: 1 out of 5
following a purchase from 14/12/2022
I received my package but a jar arrived broken so really disappointed with my 1st purchase
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Clotilde D.
Rating: 1 out of 5
following a purchase from 14/12/2022
Very disappointed with the quality of service! Not received the right product, after complaint and some exchanges with the "SAV", radio silence, I find myself with a product that does not correspond to what I had ordered!
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Constance R.
Rating: 1 out of 5
following a purchase from 13/12/2022
My oil-free day cream arrived broken
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Thomas F.
Rating: 2 out of 5
following a purchase from 13/12/2022
Happy with the products but the package was incomplete and I was missing a product
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Rimbaud C.
Rating: 1 out of 5
following a purchase from 13/12/2022
I had to claim an item that was paid for but not included with my order.
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Asmaa B.
Rating: 1 out of 5
following a purchase from 13/12/2022
I do not recommend
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