Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews
5 65,8k 81% 4 9 503 12% 3 2 459 3% 2 1 306 2% 1 2 613 3%

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

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M
Manon B.
Rating: 1 out of 5
following a purchase from 08/10/2022
I didn't receive the order...so for the price it's not commercial at all😅
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Manon M.
Rating: 1 out of 5
following a purchase from 08/10/2022
I am happy with the quality of the product but this is the second time I have ordered. Requested a home delivery and I have to go to the post office to pick up my package directly. Not following a missed passage the site pin-up changes itself the place of delivery without warning me. Knowing that I do not have time in my schedule to go to the post office on their opening hours. It's very unpleasant and it pushes me to look for another brand to take over for my skin care for the next order. It's a real shame.
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Manel S.
Rating: 1 out of 5
following a purchase from 07/10/2022
I received the order too late. I had to take it with me on a trip. Now useless bought for nothing.
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Jennifer M.
Rating: 2 out of 5
following a purchase from 08/10/2022
I did not receive the package and still no news of the suite
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Florence D.
Rating: 2 out of 5
following a purchase from 11/10/2022
I did not receive the right products
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Sandy G.
Rating: 2 out of 5
following a purchase from 08/10/2022
face cream does not give me the expected effect! I don't like the smell, I have the impression that the cream has gone bad! And I have a lot of small buttons that I did not have.
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Raymonde N.
Rating: 2 out of 5
following a purchase from 10/10/2022
Great
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Sarah J.
Rating: 1 out of 5
following a purchase from 10/10/2022
Very disappointed, I did not receive the products I ordered and no return service
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Laura C.
Rating: 2 out of 5
following a purchase from 09/10/2022
Very happy with the products. On the other hand error on my order and too long at the level of the SAV... I still did not receive the product which I waited...
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Joelle R.
Rating: 1 out of 5
following a purchase from 09/10/2022
Very bad experience with the makeup remover. Almost impossible to use this product. I have contacted your customer service about this.
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Delphine V.
Rating: 1 out of 5
following a purchase from 08/10/2022
a product arrived open so it was empty there was everywhere instead of sending me another one with photos I was offered a code of 50% for one product or I have to return the other! the empty bottle!
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Emilie B.
Rating: 2 out of 5
following a purchase from 02/10/2022
Hello I received half of my order and one week after and 3 emails, I still have neither my missing products nor my refund. They ask me for pictures of the package and the products .......Complicated!!!
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Solenn D.
Rating: 1 out of 5
following a purchase from 06/10/2022
After reception, we realized that there was only the soap that was of good composition. Pin up does not want to take back the other 2 ordered. Very disappointed with the service and their return policy. I do not recommend
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Corinne A.
Rating: 1 out of 5
following a purchase from 06/10/2022
The package received does not correspond to my order.
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Claudine G.
Rating: 1 out of 5
following a purchase from 06/10/2022
Very fast delivery.
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Olivier M.
Rating: 1 out of 5
following a purchase from 06/10/2022
Hello, maybe the products work for the other ones, but not for me, I have a lot of plaque on my face.
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Celine M.
Rating: 2 out of 5
following a purchase from 06/10/2022
Hello I am so disappointed I received the soap in a thousand pieces!!!
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Sghaier S.
Rating: 1 out of 5
following a purchase from 04/10/2022
Null
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Audrey C.
Rating: 1 out of 5
following a purchase from 05/10/2022
The soap burned my skin after 3 uses
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Sarah A.
Rating: 2 out of 5
following a purchase from 05/10/2022
I did not receive all my order...
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Stephanie S.
Rating: 2 out of 5
following a purchase from 05/10/2022
Order difficult to cancel. Refunds that drag on and prices in pharmacy cheaper than on website 👌
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Aurélia V.
Rating: 1 out of 5
following a purchase from 05/10/2022
Hello, Second time I order from Pinup Secret and I am disappointed. The order tracking indicates that the package has been delivered. However, after checking in the mailbox and with the neighbors, I did not receive my package. Having contacted the delivery service, it informs me that they can not do anything and that I must see it with the seller. It is currently in progress with you, I am waiting for a return after having transmitted the documents. I recommended because I was basically satisfied with my first order, the quality of the products...
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Audrey Y.
Rating: 1 out of 5
following a purchase from 03/10/2022
Still no news from the survey that is supposed to tell me who my package was delivered to because I did not receive it And no refund
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Cyrielle R.
Rating: 2 out of 5
following a purchase from 30/09/2022
Fast and careful delivery, however the products do not suit me, the soap + cream does not attenuate my imperfections and leaves a greasy film on my skin, I stopped using it. Too bad considering the price.
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Emmeline L.
Rating: 1 out of 5
following a purchase from 04/10/2022
No on 2 products order one receipt
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Amandine B.
Rating: 1 out of 5
following a purchase from 12/09/2022
I don't recommend it. Soap far too aggressive for my combination skin. Very disappointed 😞
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Lilya B.
Rating: 1 out of 5
following a purchase from 30/09/2022
His incredible 😻
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Sarah M.
Rating: 1 out of 5
following a purchase from 29/09/2022
Order never arrived, I contact the customer service who tells me that they have to wait 14 days! The post office says they didn't get the parcel by pinup, it's going around in circles and I don't have the order that I paid for
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Céline L.
Rating: 1 out of 5
following a purchase from 29/09/2022
Error of products at the delivery, unreachable phone service with vocal message saying that it is closed exceptionally, except that it is every day! I received an answer to my complaint 11 days later because I threatened to contact the consumer services because their legal deadline stipulated on their email was not respected and I still do not have the ordered products. Case in progress.... and it's a real shame not to respect a customer who orders regularly!
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Amélie V.
Rating: 1 out of 5
following a purchase from 29/09/2022
I did not receive my full order, only one soap out of two and no solutions found by the site
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Virginie L.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package arrived on time
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Pauline B.
Rating: 1 out of 5
following a purchase from 23/09/2022
I received the package opened with the product not closed...
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Sarah A.
Rating: 1 out of 5
following a purchase from 26/09/2022
Package not received, collection made...
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Matthias G.
Rating: 1 out of 5
following a purchase from 25/09/2022
No tracking of claims
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Élodie B.
Rating: 2 out of 5
following a purchase from 25/09/2022
Delivery error Still waiting for a response
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Stéphanie B.
Rating: 1 out of 5
following a purchase from 27/09/2022
Very good result
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Sabrina B.
Rating: 2 out of 5
following a purchase from 24/09/2022
Disappointed the goat milk soap dries the skin too much
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Anne C.
Rating: 1 out of 5
following a purchase from 24/09/2022
Delivery was poor Not delivered to the right place so waiting for the return to your home for. New free shipping elsewhere I am really disappointed
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Sandra G.
Rating: 2 out of 5
following a purchase from 23/09/2022
the products do not smell good
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Bruno R.
Rating: 1 out of 5
following a purchase from 09/09/2022
I did not receive my package
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