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S
Rating: 1 out of 5
Unfortunately, my package could not be found in the DPD shop and was returned. Very unfortunate.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersA
Rating: 1 out of 5
I have not received my order
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N
Rating: 1 out of 5
Order not received by today
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L
Rating: 1 out of 5
I have not received my package yet and also no new information about the package or money.
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K
Rating: 1 out of 5
The order has not arrived!
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H
Rating: 1 out of 5
Never received! Fraud!!!!
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S
Rating: 1 out of 5
Delivery was not made by DPD, goods are missing
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S
Rating: 2 out of 5
The products are good but every time wrong or not all products are delivered, then you have to contact them, there are repeated inquiries from customer service, so you repeatedly invest time and energy into their mistakes and there is no adequate compensation. An offer for a 20% voucher, which is only valid for 6 months and would only benefit the company, because I would then order products that I do not need. So the customer service and especially the packing of the packages is more than unsatisfactory!
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A
Rating: 1 out of 5
Goods never received
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C
Rating: 2 out of 5
Unfortunately, my order has not arrived and PinUp is showing little cooperation in processing the order or resending it. Therefore, I am still waiting for my money. Very unfortunate, with the feeling of leaving the customer alone.
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K
Rating: 1 out of 5
I still have not received my order confirmation (this is a Christmas gift!!)
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E
Rating: 2 out of 5
Unfortunately very unsuitable for my skin. The soap smells very good and spreads well. Unfortunately, it is not usable for my skin type.
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R
Rating: 1 out of 5
Unfortunately, no package arrived...after 16 days...no information either...one has to investigate oneself. I've already heard from several that there are always problems with shipping and that customer service does not care. I want my money back as soon as possible.
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J
Rating: 1 out of 5
The package was not delivered to me, supposedly because I was not home, so it was sent back. Until now, I have not received a new delivery or a refund, which I find very unfortunate.
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Y
Rating: 1 out of 5
The delivery service is a disaster!!! You should hire another company as soon as possible. I am certainly not the only one complaining about this. However, I am very satisfied with the products. It's a shame that the delivery damages that.
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H
Rating: 1 out of 5
Today I received a bill from Swiss customs and I had to pay an additional 21.20 CHF. There was no indication of this on the Pinup Secret website.
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M
Rating: 1 out of 5
The package has not arrived until today. I have been waiting for two weeks...
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V
Rating: 1 out of 5
I still haven't received my brush
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N
Rating: 2 out of 5
Soap arrived broken
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N
Rating: 2 out of 5
Fast shipping. Unfortunately, I could not tolerate the product and I have not received any feedback on my email to customer service so far.
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S
Rating: 2 out of 5
The site is great but the products do not suit me
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S
Rating: 2 out of 5
The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.
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D
Rating: 1 out of 5
I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now
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A
Rating: 1 out of 5
The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020
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E
Rating: 1 out of 5
Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.
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S
Rating: 2 out of 5
A purchased product was missing
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V
Rating: 1 out of 5
The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!
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E
Rating: 1 out of 5
Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes
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S
Rating: 2 out of 5
Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.
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C
Rating: 1 out of 5
Wrong order
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K
Rating: 1 out of 5
Unfortunately, I can't stand it at all. I get painful X-rays.
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C
Rating: 2 out of 5
I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(
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J
Rating: 1 out of 5
To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.
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C
Rating: 1 out of 5
order not received
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C
Rating: 1 out of 5
Bottle has leaked - no response to my email so far.
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D
Rating: 1 out of 5
I did not receive my paid order. I paid without having received my order.
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C
Rating: 1 out of 5
Very bad experience!
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J
Rating: 1 out of 5
Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.
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I
Rating: 1 out of 5
Bad article, and still no response to my return!
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D
Rating: 2 out of 5
My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.
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