Customer reviews of Pinup Secret

The site is great but the products do not suit me

The soaps smell quite pleasant. They have not been used yet, so there is no assessment on that. Unfortunately, the cosmetic bag and brush fell apart even before use.

I sent an email 3 days ago that I cannot tolerate the soap I ordered ... no feedback until now

The products are well compliant, even if some textures have changed a bit, they remain just as effective! However, I have a problem with the oil-free cream: it does not flow when I press the cap designed for that purpose. After contacting customer service, I was told that it was 'normal', that I had to press for 2 to 3 minutes or run it under water for that long each time I use it. Honestly, I don't know who has the time to do that morning and night, but that's not me! Products: OK. Customer service: catastrophic, impossible to communicate with them. Too bad, I will not recommend anymore even though I have been a customer since 2020

Stolen or lost package and zero solution from customer service. Thieves. Move along, brand to avoid.

A purchased product was missing

The goods have not arrived! The DPD compartment was empty, I have already reported this and received no information!

Very disappointed my order is not complete and on top of that no refund and they don't want to know anything for them the order was sent complete my ass yes

Missing product in my order. It's been 1 week without day cream. My skin is dry. I am waiting for the receipt of the missing product. It's really annoying despite the promo code received to apologize.

Wrong order

Unfortunately, I can't stand it at all. I get painful X-rays.

I am usually very satisfied with the products, it has significantly reduced my imperfections, but with my last order I wanted to test the peeling and I had a severe allergic reaction, I am disappointed :(

To tell you the truth, I wanted to change my hair routine, I treated myself to the hair set with all the products and I am extremely disappointed. It broke my hair and dried it out. By the end of the complete routine with the products, my hair is all straw-like and dry. Never again.

order not received

Bottle has leaked - no response to my email so far.

I did not receive my paid order. I paid without having received my order.

Very bad experience!

Terrible customer service. I contacted them over a month ago and I have never received a response regarding my billing issue. I find that deplorable.

Bad article, and still no response to my return!

My chamomile cream is so thick that nothing comes out of the pump dispenser. My facial scrub is a solid lump.

The shipment has not arrived until today.

Delivery is only available in selected stores. The package has now been returned. I request a refund of the costs

No change, my creams are not effective, expensive for what it is, I will not order again

The shipment has not arrived.

Package never arrived

I had to pay additional customs fees.

unfortunately the pump bottle of my ordered cream sans oil does not work, which is very inconvenient.

Burnt and very red skin. Very disappointed with my purchase

DPD is simply not a good transport company. I still haven't received my goods.

My package was returned to the shop because it could not be delivered at the parcel shop.

Before using your products, my skin was in very good condition, without acne or redness. I have combination skin, only prone to a few discreet comedones on the sides of the nose and the chin, without particular dryness or irritation. During the first use of the "Precious Complexion" soap, which I left on for about a minute, I immediately felt tingling. I then applied the "Glow Booster Secret" soap (with turmeric) for about two minutes, before gently rinsing with water. Shortly after, I noticed significant redness and burning on my face, comparable to a sunburn, as well as a small scratch on my left cheek that bled slightly. These symptoms persisted for several days despite the application of Dexeryl cream to soothe the skin.

Not satisfactory.

The turmeric mask completely irritated my face

1 soap missing! 38 euros 1 soap is expensive

My package has arrived at the pickup point but I cannot collect it, the pickup point is closed. As of today, I still do not have my order......

I have never received my package

I ordered the turmeric soap for the first time, zero results, really disappointed

Sorry to inform you that I received an incomplete order. I did not receive the soap box

the products burned my skin

I was delivered to a pickup point that I did not select, 30 minutes from my home, which is a 1-hour round trip by car. No explanation or compensation offered, I will not order from you again.