Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Not too happy because I ordered the product for the feet and I receive the product for the hands I contacted you by email but we can't send the photo of the product it's a pity I think I will order on another site of the same brand
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Mathilde R.
Rating: 1 out of 5
following a purchase from 24/08/2022
I am very dissatisfied because I am a long time customer and the price of the cream did not change, but the capacity went from 50 ml to 12 ml for the same price.
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Zahra B.
Rating: 2 out of 5
following a purchase from 25/08/2022
I asked for home delivery and it was delivered to the post office !!!! I have tried the cream and I think it's great, but I haven't tried the soap yet.
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Virginie C.
Rating: 2 out of 5
following a purchase from 22/08/2022
Does not suit my skin. I have a bad reaction to soap. On the other hand, I like the oil-free cream and it moisturizes well.
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Fadela L.
Rating: 2 out of 5
following a purchase from 20/08/2022
I am very disappointed with the new packaging and I have the impression that the creams have changed too. It's not the same texture anymore!
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Julie D.
Rating: 1 out of 5
following a purchase from 16/08/2022
I received an open package and I don't even have customer service back
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Virginie B.
Rating: 1 out of 5
following a purchase from 18/08/2022
I still have not received my order placed on August 18, the package is lost, I still have no news, I had to order again without being reimbursed for the order not arrived. No possibility to cancel the order.
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Laetitia D.
Rating: 1 out of 5
following a purchase from 19/08/2022
null soap I have been waiting for an answer for several days
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Sabine H.
Rating: 1 out of 5
following a purchase from 28/07/2022
First order made I was very happy with the products, so second order to replenish my stock I was missing products in my package! I made a claim and sent the photo as requested! Customer service non-existent the fault of Covid, it has good back Covid! I would like that they answer me, either that they refund me or that they send me back the missing product thing that seems normal to me! I am very very disappointed
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Raluca K.
Rating: 1 out of 5
following a purchase from 15/08/2022
Very disappointed to learn the origin of the products when all the marketing suggests a small local production
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Karine I.
Rating: 2 out of 5
following a purchase from 14/08/2022
Disappointed with this order. The packaging of the Secret de Velours body cream was poorly done and not verified with the shipment of the order. The result was that the cream was spilled into the bubble wrap. I am waiting for a discount to be able to place another order; the delay to get a promotional code in compensation is still long (I have been waiting for 4 working days). I hope to get at least 50 or 60%. As for the other products, I'm fine. I would like to point out that this is not my first order at Pin Up Secret and that it's the first time it happened to me.
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Celine P.
Rating: 2 out of 5
following a purchase from 11/08/2022
Still conquered by the soap but unfortunately on one of the two products was not the one I had ordered. Moreover I have to send back mine first and then wait for the other one while the error is not of my doing 😔 In short I wait to see the second product
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Ozgur S.
Rating: 1 out of 5
following a purchase from 11/08/2022
I have bought many products from you, but the first time I was disappointed with your delivery my soap was all crushed, I couldn't even use it...
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Akila F.
Rating: 1 out of 5
following a purchase from 10/08/2022
Still not received my order
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Amelie D.
Rating: 1 out of 5
following a purchase from 08/08/2022
The products are not adapted to my skin at all! The mask gives me redness all over my face. Very disappointed.
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Maureen S.
Rating: 2 out of 5
following a purchase from 05/08/2022
Very disappointed my tube of cream had sunk with the heat it was emptied in the package and there is not even 20% of the content in the bottle
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Patricia K.
Rating: 2 out of 5
following a purchase from 06/07/2022
The product ordered Secret teint précieux did not suit my skin (irritation and pimples). Too bad
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Karolina S.
Rating: 2 out of 5
following a purchase from 04/08/2022
Speed ok Product moldy: wet mask the smell of mold, the cream the smell of mold.... They sent me back the mask, but I placed the order mainly for the face cream .... In short, money lost ...
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Jennifer G.
Rating: 1 out of 5
following a purchase from 04/08/2022
I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.
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Leslie S.
Rating: 1 out of 5
following a purchase from 31/07/2022
Very disappointed with the delivery.
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Saleja B.
Rating: 2 out of 5
following a purchase from 29/07/2022
Since my order my email address is invaded by advertising mail from all sides
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Lylia M.
Rating: 1 out of 5
following a purchase from 03/07/2022
horrible after sales service
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Anne G.
Rating: 1 out of 5
following a purchase from 27/07/2022
Order received with a missing product!!! No response from customer service
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Camille M.
Rating: 2 out of 5
following a purchase from 25/07/2022
I am still waiting for a complaint about a defect when I received my package. (product having leaked). Sincerely, Camille
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Elhame E.
Rating: 2 out of 5
following a purchase from 26/07/2022
I was happy to order from pinup again, the big drawback is the condition of the products when receiving the package! The boxes were in poor condition with leaked product ... cardboard packaging products damaged ... to offer it was lost. The quality of delivery has deteriorated, too bad!
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Elodie L.
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
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Asmaa Z.
Rating: 2 out of 5
following a purchase from 18/07/2022
Packaging to be reviewed !!! Product does not come out of the bottle. Soap that I recommend
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Aurélie R.
Rating: 1 out of 5
following a purchase from 18/07/2022
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
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Margaux S.
Rating: 1 out of 5
following a purchase from 20/07/2022
Package never received
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Kady D.
Rating: 1 out of 5
following a purchase from 20/07/2022
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
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Nadia B.
Rating: 1 out of 5
following a purchase from 19/07/2022
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
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Clémence R.
Rating: 1 out of 5
following a purchase from 16/07/2022
Incorrect content when ordering
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Alina C.
Rating: 1 out of 5
following a purchase from 08/07/2022
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
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Faty N.
Rating: 2 out of 5
following a purchase from 14/07/2022
Unfortunately, my face is completely irritated. Your line does not work on my eczema as indicated on your ad.
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Aurelie M.
Rating: 2 out of 5
following a purchase from 15/07/2022
For my part it has been 2 to 3 days that I use the products so it is difficult to put a higher box. On the other hand I made the request for delivery to my address unfortunately I was not present at the time of delivery and the deliveryman deposited the package in my entrance hall of my building. I was lucky that nobody stole it from me. However it is well noted that a signature was required for delivery. Collissimo thank you!
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Hoslane T.
Rating: 1 out of 5
following a purchase from 14/07/2022
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
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Kristina K.
Rating: 1 out of 5
following a purchase from 12/07/2022
full of buttons
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Emeline L.
Rating: 1 out of 5
following a purchase from 05/07/2022
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
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Morgane F.
Rating: 1 out of 5
following a purchase from 13/07/2022
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
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Hinda O.
Rating: 1 out of 5
following a purchase from 12/07/2022
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
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