Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 343 published reviews
5 65,5k 81% 4 9 496 12% 3 2 455 3% 2 1 302 2% 1 2 599 3%

Summary of reviews

The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.

Reviews 1 and 2 stars

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J
Jennifer G.
Rating: 1 out of 5
following a purchase from 04/08/2022
I would have liked to receive my order to be able to put a star on it but to this day I still haven't received anything.
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Leslie S.
Rating: 1 out of 5
following a purchase from 31/07/2022
Very disappointed with the delivery.
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Saleja B.
Rating: 2 out of 5
following a purchase from 29/07/2022
Since my order my email address is invaded by advertising mail from all sides
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lylia M.
Rating: 1 out of 5
following a purchase from 03/07/2022
horrible after sales service
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Anne G.
Rating: 1 out of 5
following a purchase from 27/07/2022
Order received with a missing product!!! No response from customer service
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Camille M.
Rating: 2 out of 5
following a purchase from 25/07/2022
I am still waiting for a complaint about a defect when I received my package. (product having leaked). Sincerely, Camille
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Elhame E.
Rating: 2 out of 5
following a purchase from 26/07/2022
I was happy to order from pinup again, the big drawback is the condition of the products when receiving the package! The boxes were in poor condition with leaked product ... cardboard packaging products damaged ... to offer it was lost. The quality of delivery has deteriorated, too bad!
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ELODIE L.
Rating: 1 out of 5
following a purchase from 23/07/2022
I ordered on purpose at the time of the free travel kit (for future business trips) but I did not receive the travel kit in my package. Disappointed.
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Asmaa Z.
Rating: 2 out of 5
following a purchase from 18/07/2022
Packaging to be reviewed !!! Product does not come out of the bottle. Soap that I recommend
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Aurélie R.
Rating: 1 out of 5
following a purchase from 18/07/2022
Package arrived quickly but product was damaged, had to throw away an item I paid for and now I'm being asked to return it even though I got rid of it! There was some everywhere. I even sent pictures as proof and they don't send it... disappointed
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Margaux S.
Rating: 1 out of 5
following a purchase from 20/07/2022
Package never received
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Kady D.
Rating: 1 out of 5
following a purchase from 20/07/2022
The soap arrived in a box all torn and so the soap was also damaged yet this is not the first time I order
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Nadia B.
Rating: 1 out of 5
following a purchase from 19/07/2022
The pump does not work! Impossible to get the cream and we say that we can't do anything! The price where that costs I do not understand why the pump is not of minimum quality so that it functions correctly so that the cream which is very thick goes up !!!! I am quite surprised by the soap that does not make any gesture. I just have to throw the cream in the garbage
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Clémence R.
Rating: 1 out of 5
following a purchase from 16/07/2022
Incorrect content when ordering
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Alina C.
Rating: 1 out of 5
following a purchase from 08/07/2022
I bought the goat milk soap and I am disappointed! The next day, my skin is very, very oily, and shiny like never before, even though I have combination skin that tends to be dry.
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Faty N.
Rating: 2 out of 5
following a purchase from 14/07/2022
Unfortunately, my face is completely irritated. Your line does not work on my eczema as indicated on your ad.
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Aurelie M.
Rating: 2 out of 5
following a purchase from 15/07/2022
For my part it has been 2 to 3 days that I use the products so it is difficult to put a higher box. On the other hand I made the request for delivery to my address unfortunately I was not present at the time of delivery and the deliveryman deposited the package in my entrance hall of my building. I was lucky that nobody stole it from me. However it is well noted that a signature was required for delivery. Collissimo thank you!
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Hoslane T.
Rating: 1 out of 5
following a purchase from 14/07/2022
I give no note because the package I ordered did not correspond to the package ordered, the problem has still not been resolved, I am very disappointed, too bad because the quality of some problems are top!
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Kristina K.
Rating: 1 out of 5
following a purchase from 12/07/2022
full of buttons
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Emeline L.
Rating: 1 out of 5
following a purchase from 05/07/2022
I had ordered the goat milk soap, the face cream and the foot care and I did not receive the foot care! Despite numerous complaints I have neither the care nor a refund I am very disappointed in Pin Up Secret it's theft!
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Morgane F.
Rating: 1 out of 5
following a purchase from 13/07/2022
This soap is a big scam financially and for the skin I dare not even talk about damage it made me bring out all my buttons I had not much there I have more than wind false advertising
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Hinda O.
Rating: 1 out of 5
following a purchase from 12/07/2022
It does not fulfill its promises no change for me. Disappointed. I even feel that it has accentuated my small pimples. For my part I do not recommend
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Elodie D.
Rating: 1 out of 5
following a purchase from 13/07/2022
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
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Laura T.
Rating: 2 out of 5
following a purchase from 12/07/2022
Good product however very bad logistics, on the one hand the order was not placed while I was picked up, then the delivery was made in a relay point while I had taken a home delivery. And for the first problem, I had an endless dialogue with the support team, which finally found a solution to my problem a week later. It's a pity because I really appreciate the product...
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Stéphanie P.
Rating: 2 out of 5
following a purchase from 11/07/2022
My opinion on the precious cream is that it leaves my skin feeling tight and I would have liked to have a feeling of suppleness. The dry skins need more hydration. Disappointed with this cream.
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Manon C.
Rating: 1 out of 5
following a purchase from 10/07/2022
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
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fanta K.
Rating: 2 out of 5
following a purchase from 30/06/2022
For the moment I notice that the use of the soap (and perhaps of the cream), gives me buttons
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Sendra R.
Rating: 1 out of 5
following a purchase from 30/06/2022
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
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Delphine A.
Rating: 2 out of 5
following a purchase from 29/06/2022
Taken 2 times but refunded I test the products to see in a few weeks
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VANESSA P.
Rating: 1 out of 5
following a purchase from 23/06/2022
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
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Mathilde D.
Rating: 1 out of 5
following a purchase from 27/06/2022
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
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Celia M.
Rating: 1 out of 5
following a purchase from 28/06/2022
Still not received!
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Fanny H.
Rating: 1 out of 5
following a purchase from 28/06/2022
Package never delivered
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Claire D.
Rating: 1 out of 5
following a purchase from 25/06/2022
Patches of pimples came out even though I never had acne. The customer service assures me that this is normal and that it can last up to 2 months. Never seen anything like it. I wanted to test the brand out of curiosity, I won't do it again
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Marion G.
Rating: 1 out of 5
following a purchase from 26/06/2022
Big disappointment, don't buy the face peel it's a horror! I regret my purchase.
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Audrey L.
Rating: 2 out of 5
following a purchase from 23/06/2022
Disappointed because the pump of my oil free cream is unusable and the response from the customer service is useless... I was told to try again, which of course I did... Unusable product... Very disappointed
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Brigitte V.
Rating: 2 out of 5
following a purchase from 22/06/2022
If I had known the Yuka note before my purchase I would not have ordered!
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laure M.
Rating: 2 out of 5
following a purchase from 20/06/2022
Hello, I ordered 2 soaps and an anti blemish cream and I only received 2 soaps without the cream. Waiting for your return cordially
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Laëtitia N.
Rating: 2 out of 5
following a purchase from 20/06/2022
Very disappointed, order received and package refused. All the products had sunk, therefore unusable. I really need to use adapted containers, where the products are held and not put in bulk. I do not recommend.
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Audrey L.
Rating: 1 out of 5
following a purchase from 13/04/2022
I am disappointed, my redness did not even decrease and acne pimples appeared.
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