Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Very disappointed package in very very bad condition and traces as if the creams had run...so back to sender hoping they send me back a package in good condition this time!
Translated reviews
L
Laura T.
Rating: 2 out of 5
following a purchase from 12/07/2022
Good product however very bad logistics, on the one hand the order was not placed while I was picked up, then the delivery was made in a relay point while I had taken a home delivery. And for the first problem, I had an endless dialogue with the support team, which finally found a solution to my problem a week later. It's a pity because I really appreciate the product...
Translated reviews
S
Stéphanie P.
Rating: 2 out of 5
following a purchase from 11/07/2022
My opinion on the precious cream is that it leaves my skin feeling tight and I would have liked to have a feeling of suppleness. The dry skins need more hydration. Disappointed with this cream.
Translated reviews
M
Manon C.
Rating: 1 out of 5
following a purchase from 10/07/2022
1 missing product at the reception of my package, and not even a commercial gesture from pinup when sending the missing product
Translated reviews
F
Fanta K.
Rating: 2 out of 5
following a purchase from 30/06/2022
For the moment I notice that the use of the soap (and perhaps of the cream), gives me buttons
Translated reviews
S
Sendra R.
Rating: 1 out of 5
following a purchase from 30/06/2022
Very disappointed for a 1st order. Error on 2 ordered products. I had to call back several times for the solution and I still haven't received the missing products from my 1st delivery.
Translated reviews
D
Delphine A.
Rating: 2 out of 5
following a purchase from 29/06/2022
Taken 2 times but refunded I test the products to see in a few weeks
Translated reviews
V
Vanessa P.
Rating: 1 out of 5
following a purchase from 23/06/2022
A catastrophe! Pimples all over my face after using soap and creams... Dryness from another world after cleaning the face with soap. Never again!
Translated reviews
M
Mathilde D.
Rating: 1 out of 5
following a purchase from 27/06/2022
I am very disappointed. The soap burns my skin, and after the end of the day my skin became very dry. I felt tightness on my skin. I stopped using it after a week and since then I have had more pimples than when I started. Very disappointed, I think there should be a compensation
Translated reviews
C
Celia M.
Rating: 1 out of 5
following a purchase from 28/06/2022
Still not received!
Translated reviews
F
Fanny H.
Rating: 1 out of 5
following a purchase from 28/06/2022
Package never delivered
Translated reviews
C
Claire D.
Rating: 1 out of 5
following a purchase from 25/06/2022
Patches of pimples came out even though I never had acne. The customer service assures me that this is normal and that it can last up to 2 months. Never seen anything like it. I wanted to test the brand out of curiosity, I won't do it again
Translated reviews
M
Marion G.
Rating: 1 out of 5
following a purchase from 26/06/2022
Big disappointment, don't buy the face peel it's a horror! I regret my purchase.
Translated reviews
A
Audrey L.
Rating: 2 out of 5
following a purchase from 23/06/2022
Disappointed because the pump of my oil free cream is unusable and the response from the customer service is useless... I was told to try again, which of course I did... Unusable product... Very disappointed
Translated reviews
B
Brigitte V.
Rating: 2 out of 5
following a purchase from 22/06/2022
If I had known the Yuka note before my purchase I would not have ordered!
Translated reviews
L
Laure M.
Rating: 2 out of 5
following a purchase from 20/06/2022
Hello, I ordered 2 soaps and an anti blemish cream and I only received 2 soaps without the cream. Waiting for your return cordially
Translated reviews
L
Laëtitia N.
Rating: 2 out of 5
following a purchase from 20/06/2022
Very disappointed, order received and package refused. All the products had sunk, therefore unusable. I really need to use adapted containers, where the products are held and not put in bulk. I do not recommend.
Translated reviews
A
Audrey L.
Rating: 1 out of 5
following a purchase from 13/04/2022
I am disappointed, my redness did not even decrease and acne pimples appeared.
Translated reviews
C
Céline C.
Rating: 1 out of 5
following a purchase from 14/06/2022
I am surprised by the price on the site for the soap 26€ when you can find it in pharmacies at 19€.
Translated reviews
S
Siham D.
Rating: 1 out of 5
following a purchase from 14/06/2022
Very very drying soap to flee!
Translated reviews
A
Aurélie L.
Rating: 2 out of 5
following a purchase from 01/06/2022
2nd order, disappointing this time. Ordered validated and paid but nothing received after 15 days of waiting. I had to contact the customer service who informed me that the order had not been validated (although the corresponding amount had been debited from my account). I received my order in a parcel relay. I was expecting a small gift because of the problem encountered... but not even that!
Translated reviews
O
Océane U.
Rating: 1 out of 5
following a purchase from 09/06/2022
3 weeks to receive 2 soaps; SUPER!
Translated reviews
S
Sokhnaoumou S.
Rating: 1 out of 5
following a purchase from 09/06/2022
I placed an order with pin up secret on 08/06/2022 and I still have not received my order. I have contacted them and they tell me that they will make a claim to colissimo and so far I have no news. I am really disappointed
Translated reviews
V
Vanessa C.
Rating: 2 out of 5
following a purchase from 08/06/2022
I received my package but with some products missing and one product not ordered. Error of the services of Pin Up Secret. Instead of sending me back the missing products, Pin Up Secret gives me a promo code at -50% to buy back the missing products under the pretext that I keep the extra product delivered by (their) mistake! I find this rather un-commercial and does not encourage me to place new orders with them when I had already placed many orders.
Translated reviews
S
Sandrine B.
Rating: 2 out of 5
following a purchase from 08/06/2022
Order not received on time Lost between sender and receiver Need to claim No commercial gesture
Translated reviews
L
Lau M.
Rating: 2 out of 5
following a purchase from 08/06/2022
I love the oil free cream as a product but I don't like your name (asshole) your designs (the new one is so boring) and finally, the worst: your packaging! the old glass one was impossible to finish and this one is the same except that you can't see anything... at the exorbitant price of the products we would like not to lose a drop. Hopefully these reviews are not just marketing and serve a purpose.
Translated reviews
L
Laetitia Y.
Rating: 1 out of 5
following a purchase from 08/06/2022
Very disappointed On the advertisement the soap holder looks like it's made of transportable plastic.
Translated reviews
L
Laurence B.
Rating: 1 out of 5
following a purchase from 07/06/2022
I am disappointed I have encountered problems in relation to the peeling I have sent an email but no one has replied to date
Translated reviews
S
Sophie B.
Rating: 2 out of 5
following a purchase from 07/06/2022
I asked for a delivery in 72 and I put a week between the order and the reception, I am a little disappointed
Translated reviews
S
Sarah R.
Rating: 2 out of 5
following a purchase from 04/06/2022
I just started it I can't give my opinion yet
Translated reviews
M
Manon P.
Rating: 2 out of 5
following a purchase from 30/05/2022
After reading all the comments and receiving the order, I find that the products are not at the top ... A lot of pimples appeared....
Translated reviews
S
Sophie T.
Rating: 1 out of 5
following a purchase from 31/05/2022
2 months to receive my order after 3 reminders with the customer service .
Translated reviews
J
Julie P.
Rating: 1 out of 5
following a purchase from 31/05/2022
The complaints department sucks, and I had my personal information stolen from their site a few days after my purchase. When I tried to report the breach to them, I was answered by bots. Thanks to the influencers who oversell this stuff, it's just a very expensive soap, nothing more. Oh, and don't take the brush, it's useless.
Translated reviews
D
Deolinda P.
Rating: 1 out of 5
following a purchase from 01/06/2022
Oil free cream delivered defective
Translated reviews
A
Amina F.
Rating: 1 out of 5
following a purchase from 31/05/2022
I did not receive my package
Translated reviews
A
Alexia L.
Rating: 2 out of 5
following a purchase from 31/05/2022
No change since I started using it, I even had two allergic skin reactions but I'm not sure if that's it. I continued to use it but I still have my pimples...
Translated reviews
J
Julie A.
Rating: 2 out of 5
following a purchase from 29/05/2022
Good products, too bad the order is FILLED with plastic! Please in 2022 there are other more environmentally friendly ways. For this reason I will not order again even though I like your products.
Translated reviews
L
Laura-Anaëlle K.
Rating: 1 out of 5
following a purchase from 30/05/2022
.
Translated reviews
C
Cathy B.
Rating: 1 out of 5
following a purchase from 29/05/2022
Always satisfied but this time disappointed because the pump of my oil-free cream does not work so it's a pain I have to open it completely each time.
Translated reviews
M
Meriem D.
Rating: 1 out of 5
following a purchase from 27/05/2022
I didn't like it after using it, I got pimples that I never used to get
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 