Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

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Prisca L.
Rating: 1 out of 5
following a purchase from 30/05/2022
Very disappointed by the smell of the exfoliating care...
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Alycia O.
Rating: 2 out of 5
following a purchase from 25/05/2022
Forgot to ship my order, once received error on the products, still waiting for the promised promo code being created
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Sapna M.
Rating: 1 out of 5
following a purchase from 25/05/2022
I'm disappointed with pin up, I placed an order, I received only half of the order. Following this I made a claim, I was told to deal with the post office while the error comes from them. Frankly I am disappointed in pin up
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Liridona K.
Rating: 2 out of 5
following a purchase from 25/05/2022
I did not receive all the creams. I am disappointed. Otherwise the quality of the products is great!
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Hélène B.
Rating: 2 out of 5
following a purchase from 21/05/2022
I like the soap, but I don't like the cream at all. Once I put it on, after a few hours my skin starts to pull.
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Mirna A.
Rating: 1 out of 5
following a purchase from 09/05/2022
Disappointed - Taxes were applied to my package when this had not been the case before without any prior notification at the time of purchase.
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Elise G.
Rating: 1 out of 5
following a purchase from 20/05/2022
I ordered the soap 2 weeks ago. I am very disappointed, the price is exorbitant and it destroyed my skin. Do not buy it! I suffer from average acne from time to time since I use this soap I have a severe ac'e. I am extremely upset to put 26€ in the trash and have such a damaged skin...
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Alexia P.
Rating: 1 out of 5
following a purchase from 04/05/2022
Since I've been using Pin Up Secret, I've been getting pimples all over my face
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Camille M.
Rating: 1 out of 5
following a purchase from 19/05/2022
Very disappointed with Pin up secret. I ordered 4 items and in my package only 2 were delivered. Despite having made a complaint to customer service, they tell me that it is not their responsibility unfortunately. So I paid for 4 products for 2...
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Flora C.
Rating: 1 out of 5
following a purchase from 18/05/2022
I did not receive the order even though I was charged and it says delivered.
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Helene B.
Rating: 1 out of 5
following a purchase from 19/05/2022
I am not really satisfied, the products gave me a lot of pimples on my face.
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Sonia H.
Rating: 1 out of 5
following a purchase from 18/05/2022
Already for me it's a first, when I validated my order it was listed nowhere, I had to contact the soap to show proof of payments, And the day of withdrawal of my order unfortunately my package was damaged but what a disappointment, I do not think to recommend
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Maryse M.
Rating: 2 out of 5
following a purchase from 14/05/2022
Fast and efficient order ! Mixed opinion on the products, I only recommend the soap (the oil-free cream and a mask ordered previously are very badly rated on Yuka: endocrine disruptors and even carcinogenic potential ..... pity!)
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Zohra O.
Rating: 1 out of 5
following a purchase from 12/05/2022
Your soap made me appear a lot of white button moreover it completely dried my skin I absolutely recommend not! It is unacceptable
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Laura B.
Rating: 2 out of 5
following a purchase from 10/05/2022
Deceived on an order my vouchers
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Andrea D.
Rating: 2 out of 5
following a purchase from 06/05/2022
since 2 weeks I use it no change we will see afterwards
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Fatima H.
Rating: 1 out of 5
following a purchase from 09/05/2022
Using the products ( soap, precious cream, oil free cream and peeling) I had more pimples. I am very disappointed and I do not recommend. I have acne prone skin, I use Laroche Posay and this is the product that helped me the most
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Elodie C.
Rating: 2 out of 5
following a purchase from 09/05/2022
I ordered 3 products Two unusable Flask too rigid to make anything come out And broken pump in a cream so really super disappointed! Still waiting for a solution
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Farha B.
Rating: 1 out of 5
following a purchase from 08/05/2022
Very disappointed with the Face Peel. Ineffective and texture really unpleasant and difficult to remove
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Megane M.
Rating: 2 out of 5
following a purchase from 06/05/2022
So the first day of use everything goes well, I have a soft skin, but the following days I started to catch pimples while I NEVER had any! I had bought the goat milk soap because I had heard that it tightens the pores of the skin, and I find myself with a lot of pimples, knowing that I have never had pimples I am really very disappointed
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Anaïs C.
Rating: 2 out of 5
following a purchase from 08/05/2022
After using the products I bought, I developed a lot of pimples that I didn't have at all before. My skin was very itchy when I applied them. I do not recommend pin up secret products.
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Virginie L.
Rating: 1 out of 5
following a purchase from 07/05/2022
The goat's milk soap and the cream are not suitable for my skin. The products burn me and leave me with dry patches. I put one star only for the gentle scrub, really disappointed.
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Lauriane B.
Rating: 1 out of 5
following a purchase from 08/05/2022
This one made me a rash of buttons
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Alizee N.
Rating: 2 out of 5
following a purchase from 07/05/2022
Disappointed, it was a year that I ordered this cream, perfect texture, usual smell and there since the change of the pot, the smell is not the same, the texture is not so fine. I am disappointed ...
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Anna O.
Rating: 1 out of 5
following a purchase from 06/05/2022
Zero!!!
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Jessica L.
Rating: 1 out of 5
following a purchase from 05/05/2022
Hello then on the product I have nothing to say but for my last order I was a little disappointed because I received my package in a pitiful state so my soap was received in a thousand pieces then I made a report with you and with the post office but the post office did not even try to understand what had happened it said that there is nothing everything is fine while not I sent the photos
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Max O.
Rating: 1 out of 5
following a purchase from 04/05/2022
I regularly order oil free cream and I ordered some here to test their new packaging but disappointed at the reception to see that the tube is still green and therefore impossible to finish the cream until the end even with the old packaging and the new one the cream remains at the bottom and impossible to break the glass to recover what remains at the bottom
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Perrine D.
Rating: 2 out of 5
following a purchase from 02/05/2022
Package received quickly (1 week) Disappointed to pay 15€ of customs fees when I used a 16€ promo code... It came back as the base price...
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Aïssatou D.
Rating: 2 out of 5
following a purchase from 29/04/2022
2 stars because the only positive point is the delivery time nothing to say, the time is well respected. On the other hand, surprise, I have one of my products where the lid is cracked. For the price, I was expecting something more solid than cheap plastic. Finally, these products don't seem to be suitable for my facial skin. I bought the goat milk soap and the silky cream. When I use the soap as a mask (once a week and I've been using them for 2 weeks and a few days), it stings and the cream applied after cleansing does not relieve it. On the contrary, it dries my skin. I am disappointed despite all the positive reviews I have read. Too bad for me.
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Celia D.
Rating: 1 out of 5
following a purchase from 30/04/2022
Lame! I find myself with a face full of pimples and patches when at the beginning I only had 2/3 of them
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Christophe C.
Rating: 2 out of 5
following a purchase from 28/04/2022
My feeling about my last purchase is not very good. I had to take steps with your customers following a bug in your system. My account was debited and my purchases were not registered on your site. Following my requests, my order was sent to me but I did not receive any explanation concerning this incident.
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Emma K.
Rating: 2 out of 5
following a purchase from 27/04/2022
Catastrophe... I have pimples in places I would never have suspected possible on my face, at the price it cost me... it sucks and it doesn't fit me at all!! fortunately a natural plant is saving me
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Edith B.
Rating: 2 out of 5
following a purchase from 22/04/2022
I wanted to tell you that I was very disappointed with the reception of the package and especially with the plastic added inside. I buy solid to not use all these plastic bottles anymore, and stop filling my garbage cans unnecessarily. I let you see in picture the quantity of waste received for only 1 product. I buy solid soaps elsewhere and I receive them in an adapted box, without any plastic and their state is impeccable. Moreover you add a plastic around the soap which is itself in a cardboard box! Unfortunately, I question the natural side of the soap that has been in contact (how long?) with this plastic very tight to the product. It's a shame, I don't think I'll order from you anymore
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Amanda C.
Rating: 2 out of 5
following a purchase from 23/04/2022
I love the soaps, but I have the impression that you have changed the components because the soaps do not have the same effect on the skin as the previous ones.
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Jessy N.
Rating: 2 out of 5
following a purchase from 24/04/2022
Disappointed that the oil-free cream is poorly rated on Yuka I dare not give it to my daughter
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Sharon L.
Rating: 1 out of 5
following a purchase from 22/04/2022
CATASTROPHIC! My skin is totally burned and filled with pimples that I never had and that don't go away. Don't fall into the trap! Never buy!!!!!!!!!
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Elodie B.
Rating: 1 out of 5
following a purchase from 23/04/2022
Missing 1 product. The weight was exact so see with the post office which tells me the same thing. So disappointed because lost money and I will have no news of my missing soap
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Lauriane D.
Rating: 1 out of 5
following a purchase from 24/04/2022
No solution proposed in case of delivery problems
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Laurie B.
Rating: 2 out of 5
following a purchase from 22/04/2022
2nd order because happy with the 1st. But preferred the old packaging and also and above all I can't get my product while I press I press and nothing comes out so I feel like I've been scammed....so disappointed....
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Mélanie B.
Rating: 1 out of 5
following a purchase from 21/04/2022
After a mistake on my order, I found their solution not very commercial. I still received the right product in the end but I was disappointed.
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