Customer reviews of Pinup Secret

Extremely disappointed... my pimples from the past have reappeared and my skin is very dry

Hello, I ordered and paid for 2 precious complexion soaps and 2 precious creams, I only received one of each instead of 2... After sending 2 messages of complaint to the customer service, I still have no answer to this day! Thank you for regularizing this situation as soon as possible and for taking the trouble to answer me! Sincerely Laura JEHANNIN

A real catastrophe. The face burned by the cream, I contact the customer service who confirms that the cream does not have the usual texture and offers to send me a new one but still nothing received...!

no products my burn the skin and no feedback from their commercial

these products do not suit me

The order was well taken care of and received quickly, but the products I ordered caused me to have burns on my cheeks. It does not suit my skin at all.

Honestly the goat milk cream and soap dried out my face and gave me pimples so I don't recommend it at all.

Very aggressive soap for the skin. I do not recommend it at all for problem skin... disappointed

I really like the products, I had already ordered only this time they sent me products where everything was written in German.

Hello, despite the good comments, and against all expectations, these products (soap and precious cream) have burned my skin ... red skin, which pulls after use. very disappointed. I do not recommend it at all. Otherwise fast service and shipping.

Fast shipping but products giving no results except drying or burning the skin

black patches appeared on my face after one week of use, I intend to continue the care until the end

Poor presentation

There was a problem with the address. I cancelled my order but I will be recommending it soon.

I did not receive my package

Very disappointed. Lack of precision on the type of skin which are adapted or not for these products. The soap and the cream dry my skin too much. After using them, my skin is grainy...

I took the peel and it does absolutely nothing of what it promises. It's a scrub, it's not even a peel

I love your products but the last order I received the pump for my oil free cream is not working.

Hello, I don't see the result yet, I'm even afraid that it gives me more pimples...

I am not satisfied with the product very disappointed

The product gives me even more pimples

Creams not conform to those I usually buy! Very disappointed

Unfortunately a real catastrophe.

Great product but the delivery is very very long

Products not conform to the description, mad more buttons and plates than anything else. I am disappointed with these products

Misleading advertising --> oil-free moisturizer supposedly 0 alcohol: presence of alcohol and several endocrine disruptors

Excuse me, I have received my package, I am in the testing phase

I have been using the pin up secret products for six months. At the beginning, the desired effect is guaranteed. An improvement of my acne in particular. But as time went by, my skin dried out, if I didn't use the cream for even one day, my skin was very dry. (Much more than before using pin up secret.) In short, at the big brands of laboratory, the products are much less expensive and sometimes much more respectful and effective.

I only received the cream and the customer service did not see fit to send me back a soap that I had ordered. The package was weighed at the post office as complete so no follow-up to my complaint! Very disappointed

Delivery time too long

The sabon pricks the skin

It is the 2nd that I order it literally burned my face I had to be put under anti allergic following a consultation with the doctor. After the first use, I woke up the next day with a red and painful face. This will be my last purchase.

Very disappointed... I started ordering this brand because I have big problems with acne. It was going very well as far as products are concerned, my pimples are almost all gone but unfortunately the brand was a little victim of its success and the quality has deteriorated. I ordered 2 precious creams that I usually take at 32€ each. Usually they were unctuous and light and there I received my package the creams were compact, a gelatinous texture completely unusable. I reported the problem, they sent me back 2 creams with the same problem! I reported it again to the brand who asked me to send them back the creams but I'm currently abroad and I don't have that much to send back and wait for packages. I reported the problem the first time considering the price of the jar of cream I was hoping that they would check it before sending me back a defective product again but obviously not... that's why I think I will not order the creams anymore I don't feel like running and reporting products... I'm really disappointed because the quality was there before and it was working well... but obviously they don't care about the quality nor about the customers...

My order was incomplete I was missing a cream in the pack 😢

I love the products, but disappointed because my order was missing a product and impossible to send a request.

A disaster, my skin has never been so dehydrated. It brought out a lot of pimples, to be avoided!

There were 2 items missing from my package so I thought it was out of stock so I'm waiting for the rest of my order

Order received on time, however expensive for what it is the bottle scrub is practical it is earlier a cleansing milk than a scrub there are not many beads really disappointed, the soap I used 2 times I let it sit only 5 minutes because I feel my skin heat and I have buttons that appeared since the or I had none, I will not recommend for sure!

My skin is soft but very dry despite the application of the cream after the soap.

I have asked several times and at several places for Pin Up Secret to remove my email because I have never, ever signed up for anything, and I don't live in France. So, in that regard, the customer service is abysmal.