Customer reviews of Pinup Secret

Unfortunately a real catastrophe.

Great product but the delivery is very very long

Products not conform to the description, mad more buttons and plates than anything else. I am disappointed with these products

Misleading advertising --> oil-free moisturizer supposedly 0 alcohol: presence of alcohol and several endocrine disruptors

Excuse me, I have received my package, I am in the testing phase

I have been using the pin up secret products for six months. At the beginning, the desired effect is guaranteed. An improvement of my acne in particular. But as time went by, my skin dried out, if I didn't use the cream for even one day, my skin was very dry. (Much more than before using pin up secret.) In short, at the big brands of laboratory, the products are much less expensive and sometimes much more respectful and effective.

I only received the cream and the customer service did not see fit to send me back a soap that I had ordered. The package was weighed at the post office as complete so no follow-up to my complaint! Very disappointed

Delivery time too long

The sabon pricks the skin

It is the 2nd that I order it literally burned my face I had to be put under anti allergic following a consultation with the doctor. After the first use, I woke up the next day with a red and painful face. This will be my last purchase.

Very disappointed... I started ordering this brand because I have big problems with acne. It was going very well as far as products are concerned, my pimples are almost all gone but unfortunately the brand was a little victim of its success and the quality has deteriorated. I ordered 2 precious creams that I usually take at 32€ each. Usually they were unctuous and light and there I received my package the creams were compact, a gelatinous texture completely unusable. I reported the problem, they sent me back 2 creams with the same problem! I reported it again to the brand who asked me to send them back the creams but I'm currently abroad and I don't have that much to send back and wait for packages. I reported the problem the first time considering the price of the jar of cream I was hoping that they would check it before sending me back a defective product again but obviously not... that's why I think I will not order the creams anymore I don't feel like running and reporting products... I'm really disappointed because the quality was there before and it was working well... but obviously they don't care about the quality nor about the customers...

My order was incomplete I was missing a cream in the pack 😢

I love the products, but disappointed because my order was missing a product and impossible to send a request.

A disaster, my skin has never been so dehydrated. It brought out a lot of pimples, to be avoided!

There were 2 items missing from my package so I thought it was out of stock so I'm waiting for the rest of my order

Order received on time, however expensive for what it is the bottle scrub is practical it is earlier a cleansing milk than a scrub there are not many beads really disappointed, the soap I used 2 times I let it sit only 5 minutes because I feel my skin heat and I have buttons that appeared since the or I had none, I will not recommend for sure!

My skin is soft but very dry despite the application of the cream after the soap.

I have asked several times and at several places for Pin Up Secret to remove my email because I have never, ever signed up for anything, and I don't live in France. So, in that regard, the customer service is abysmal.

For someone who has extremely fragile skin like me, I would not recommend it because I had a soap reaction. I had a big allergy

I don't find it so efficient and I find it expensive

Very expensive for a soap that brings nothing. Sensation of not cleansed skin then very dry. Rash after 3 days of use. Very disappointed feeling of having been tricked

Very disappointed, because I ordered only one product, and I had two withdrawals on my bank account!

My order was charged twice, 2 days apart. As a precaution I preferred to block my credit card, which cost me bank fees to make a new card. You reimbursed me without any problem, but it still cost me the bank fees. I don't know if I will order again.

Charge twice the amount of the order! Message sent to customer service but no answer!

The sample was taken twice. The 2 creams were opened and had dried. Mail sent but no answer from you. I am very disappointed with my order

I place an order and I am debited twice the amount on my account and 15 days later still no news. It's a shame because the products are really great.

I am waiting to see the effects of the products I ordered. As for my experience, VERY DISAPPOINTED!!! My order was debited twice on my account without being informed by the customer service. It was me who contacted them who told me that a technical problem was in progress! It would have been judicious in a concern of transparency and customer satisfaction to inform us where else. Instead of leaving your customers in the worry! 1st order and last one with you!

A little disappointed n have a lot of redness

The scent of the soap is too strong and the main ingredient is not goat milk !

Hello. I bought your soap and the prestigious cream for Christmas. When I use the soap as a mask, very quickly, I feel that it heats up and stings and I am red when I take it off. If I put the cream directly after, it stings horribly. I am therefore disappointed, I thought that these products were suitable for all types of skin but apparently not, I continue to use the soap but only as a soap and not as a mask but for the moment no change on my skin, still some imperfections, far from the promises announced!

I am disappointed with the products... After two uses of the soap and the oil-free cream, red and very dry patches appeared on my face...

I was charged twice for my order... After sending the proof, I'm still waiting for the refund! Apart from that, satisfied with the products but not sure to recommend them

I ordered the range for the face indeed the price is interesting but I understand with each use the following day I get up I have buttons everywhere on the face.

Good evening Happy New Year to you. Concerning the delivery 🚚 it is very fast. By cons false advertising. The girl she well specified that the delivery and free with 2 products offered (bag in my opinion) with the Promo code Romi The delivery was paid and without the items offered

I have even more pimples than before. Bad product served by lying influencers.

Not received the right products

I find it unfortunate that I paid so much for a product and that upon its arrival the customs claimed me 60€ more.

Not serious

Hello. Effective products for the skin with problems but really too expensive! A soap has 26 euros while we can find soaps with goat's milk for less than that in pharmacy or organic store. It's a pity that the prices are so high, I think that people would take them more easily if they were accessible to everyone.

Order received very very late without excuse really disappointed