Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

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Charlene G.
Rating: 1 out of 5
following a purchase from 25/12/2021
They forgot a product and they redirect me to the post office which can't do anything...
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Vanessa P.
Rating: 1 out of 5
following a purchase from 25/12/2021
Sending the wrong item and customer service not responding
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Maria H.
Rating: 1 out of 5
following a purchase from 21/12/2021
Too aggressive for my skin I don't use it anymore... I opted for a soap and its snail creams for wrinkles and marks...
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Marie A.
Rating: 1 out of 5
following a purchase from 21/12/2021
At the moment I have very dry skin since I started using it and I have small red patches that appear ....
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Emilie D.
Rating: 1 out of 5
following a purchase from 21/12/2021
Cream dries the skin too much, not at all pleasant to put on, unpleasant smell
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Elodie G.
Rating: 1 out of 5
following a purchase from 21/12/2021
A lot of advertising for products that are not worth it. My skin is burnt and my acne has gotten worse. I don't recommend this product at all and am angry at myself for buying it. These products are just marketing, done by instagrammers.
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Laurane D.
Rating: 1 out of 5
following a purchase from 21/12/2021
Hello, I am disappointed, since I have been using your products, I have more and more imperfections on my face. I think that your products do not work with my skin type.
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Meghane P.
Rating: 1 out of 5
following a purchase from 19/12/2021
The jar of cream arrived with dry residue all over the inside of the lid and on top of the cream! Disappointing especially for the quality / price ratio. Nothing to say about the soaps that arrived in good condition.
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Pauline T.
Rating: 2 out of 5
following a purchase from 20/12/2021
I have for several days a burning sensation when I applied the precious cream... I have atopic skin, sensitive skin with eczema tendencies I do not recommend the cream even if according to the site it is adapted otherwise the goat milk soap and the gentle exfoliating care I have not much to say no change on my skin.
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Laura S.
Rating: 1 out of 5
following a purchase from 18/12/2021
Very disappointed, a strong smell and not good. Not possible to use it
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Cynthia G.
Rating: 1 out of 5
following a purchase from 18/12/2021
Big red plate appeared Questioning on components by message no news
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Cyrielle G.
Rating: 1 out of 5
following a purchase from 19/12/2021
After a week and a half no difference on my skin
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Naima B.
Rating: 1 out of 5
following a purchase from 18/12/2021
The texture of Gommage has changed and so has the soap
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Cecile T.
Rating: 2 out of 5
following a purchase from 15/12/2021
Ordered to the wrong relay point at the other end of France. The package was supposed to be called back quickly but no news. I have not received my order for December 15.
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Virginie B.
Rating: 1 out of 5
following a purchase from 29/11/2021
I did not receive the right products. I had to waste my time at the post office to return the wrong products. Once the products were received by pin-up the right products were sent to me but not received in time for my Christmas gifts. I regret that I did not receive a commercial gesture.
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Ahmed F.
Rating: 1 out of 5
following a purchase from 15/12/2021
I did not receive my package and the explanations are not clear
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Aminata O.
Rating: 1 out of 5
following a purchase from 16/12/2021
This product gave me a lot of pimples, a kind of allergy.
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Kristel E.
Rating: 2 out of 5
following a purchase from 08/12/2021
Just a little disappointed my cream ran and very dirty, I dare not use it.
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Sabrina R.
Rating: 1 out of 5
following a purchase from 10/12/2021
Very bad experience because I never received my package. Colissimo is very bad in delivery my package appears given in the box I did the tour of my neighbors and I never received it. I have complained to the post office but no one cares. It's the postman's word and I have no recourse and I paid for a care that I never received. I am disgusted
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Anthony J.
Rating: 2 out of 5
following a purchase from 12/12/2021
I ordered two facial packs for 274 € I was missing the two brushes so I called customer service and I still have no news from them unacceptable given the price of the products
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Sylvie B.
Rating: 1 out of 5
following a purchase from 12/12/2021
The perfect soap when the peeling is a scam
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Tiphaine H.
Rating: 1 out of 5
following a purchase from 11/12/2021
Not suitable for my skin, the cream burned my skin after the second use. Thanks anyway ☺️
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Laurie J.
Rating: 1 out of 5
following a purchase from 16/11/2021
Never order on this site!.big scam I ordered on November 16 it is December 24 I still have not received anything and customer service does nothing. They say they can't find my address.
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Jennifer O.
Rating: 1 out of 5
following a purchase from 10/12/2021
Missing items
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Priscillia R.
Rating: 1 out of 5
following a purchase from 08/12/2021
Horrible I have the face burned of the large plates and buttons !!!! To be avoided
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Marie Sabrina D.
Rating: 2 out of 5
following a purchase from 08/12/2021
Unfortunately my daughter had an allergy
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Francoise P.
Rating: 2 out of 5
following a purchase from 07/12/2021
too recent to evaluate
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Zaessinger S.
Rating: 1 out of 5
following a purchase from 06/12/2021
Disappointed with the toxic products of the product purchased and the response of the customer service
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Julie R.
Rating: 1 out of 5
following a purchase from 07/12/2021
Package received in bad condition the cream was damaged
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Audrey S.
Rating: 1 out of 5
following a purchase from 23/11/2021
Products full of endocrine disruptors. To be avoided.
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Alexandra A.
Rating: 2 out of 5
following a purchase from 04/12/2021
My opinion is very divided, I've been testing the products for a week now and they have completely stripped my skin of its natural oils and caused the appearance of large red patches.
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Ingrid D.
Rating: 2 out of 5
following a purchase from 05/12/2021
Box that is not a box only items, disappointed! I didn't even get the kit.
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Marjorie Q.
Rating: 2 out of 5
following a purchase from 27/11/2021
The packaging of the package remained to be desired given the price of the products it is exaggerated! The products are directly put in the box even no protective box just plastic that does not protect 0as at all because I have products that arrived with the packaging all crushed, fortunately it did not break the products!
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Océane C.
Rating: 1 out of 5
following a purchase from 28/11/2021
Package never received. I contacted customer service 2 weeks ago to report it, I was simply told to "wait" without any compensation proposal ... !
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Marie L.
Rating: 1 out of 5
following a purchase from 24/11/2021
When I went to the post office to pick up my package, they gave me another package with bottles of wine, mislabelled. A real circus
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Valérie G.
Rating: 1 out of 5
following a purchase from 30/11/2021
I ordered a boxed set for Christmas. My order arrived without the boxed set...the products were wrapped in bubble wrap one by one and put in the shipping box...it looks like a boxed set. I am disappointed with this order.
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Deborah M.
Rating: 2 out of 5
following a purchase from 01/12/2021
Problem with the order ... reception not very fast
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Stéphanie C.
Rating: 2 out of 5
following a purchase from 27/11/2021
I am not satisfied with the soap and the cream. These products are supposedly beneficial for skin problems (eczema, psoriasis, etc.), but I feel a lot of tingling and burning on my face after application.
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Rossana C.
Rating: 1 out of 5
following a purchase from 25/11/2021
I am very disappointed that I did not receive my full order. I wanted to test your products for the first time and I am really confused.
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Linda H.
Rating: 1 out of 5
following a purchase from 27/11/2021
The product I received does not correspond to my order. Please come back to me as soon as possible to find a solution (refund or return of the real product).
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