Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 898 published reviews

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1 and 2 stars

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Stéphanie C.
Rating: 2 out of 5
following a purchase from 27/11/2021
I am not satisfied with the soap and the cream. These products are supposedly beneficial for skin problems (eczema, psoriasis, etc.), but I feel a lot of tingling and burning on my face after application.
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Rossana C.
Rating: 1 out of 5
following a purchase from 25/11/2021
I am very disappointed that I did not receive my full order. I wanted to test your products for the first time and I am really confused.
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Linda H.
Rating: 1 out of 5
following a purchase from 27/11/2021
The product I received does not correspond to my order. Please come back to me as soon as possible to find a solution (refund or return of the real product).
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Sandrine A.
Rating: 2 out of 5
following a purchase from 30/11/2021
Quite disappointed by the packaging it is question at the order of a box. Wrong, the products arrive in bulk in a package.
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Dominique S.
Rating: 1 out of 5
following a purchase from 28/11/2021
I have ordered gift boxes and have received them in a cardboard box. I am very much looking forward to the boxes for Christmas.
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Corinne C.
Rating: 1 out of 5
following a purchase from 30/11/2021
My opinion it's a shame I sent you an email you never answered me. you send a box without box the shame for me to offer the package without box just a cardboard box.
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Mathilde V.
Rating: 1 out of 5
following a purchase from 27/11/2021
For the price, I'm really disappointed... and you don't even make a difference for skin types... Surprising for this price...
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Isaure G.
Rating: 2 out of 5
following a purchase from 26/11/2021
Package received in a box and bubble wrap. The pretty Pin up secret box that we see on the site is non-existent. No invoice inside; no explanatory note on the products. I received a product in addition, as there is nothing written on it I had to search on the internet to know what it was. So rather disappointed with the "neat" packaging
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Orianne B.
Rating: 1 out of 5
following a purchase from 28/11/2021
I ordered a gentle exfoliating treatment, which was open in the box, so the treatment had leaked into the box, not great.
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Sabrina B.
Rating: 1 out of 5
following a purchase from 28/11/2021
It does not suit my skin at all, although it is recommended for acne-prone skin. After 3 days of use I got an inflammation on my face, blistered everywhere, I had to go to the doctor to get a cream and antihistamines.
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Catherine V.
Rating: 1 out of 5
following a purchase from 27/11/2021
Jen never received my order
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Karine B.
Rating: 2 out of 5
following a purchase from 26/11/2021
Bought 2 boxes during black Friday and received them in bulk in a box with bubble wrap, too bad there was no nicer packaging for a box.
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Maurine C.
Rating: 2 out of 5
following a purchase from 26/11/2021
Product good Service after belly null I did not receive the right products I asked to exchange them I have not been answered for well 4 months
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Fadila M.
Rating: 1 out of 5
following a purchase from 25/11/2021
I received the open scrub that spilled on the other product I sent an email to report it still no return it's been a week!
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Lindsay C.
Rating: 2 out of 5
following a purchase from 20/11/2021
I'm not very happy because my gentle exfoliating treatment arrived with some of the oil in my package.
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Julie C.
Rating: 1 out of 5
following a purchase from 24/11/2021
Too disappointed my pump bottle doesn't work and the brand offers me absolutely nothing!!!! 😕
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Vanessa D.
Rating: 2 out of 5
following a purchase from 17/10/2021
It's been a month and I still haven't received my package.
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Mickael S.
Rating: 1 out of 5
following a purchase from 22/11/2021
Your products don't work, it's all crap, but I guess you won't publish it on your website to avoid a bad image
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Marion F.
Rating: 1 out of 5
following a purchase from 22/11/2021
Product forbidden for pregnant women and not precise on the site the composition is not clear enough either!
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Cecile P.
Rating: 2 out of 5
following a purchase from 20/11/2021
Very disappointed, 2 boxes received, but products delivered in bulk, with an open bottle, I'm still waiting for a response to my complaint
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Sandra M.
Rating: 1 out of 5
following a purchase from 21/11/2021
I received my order and it was filled with blood !!!!!!! and moreover when I send an email to complain which is normal I am offered a commercial gesture of 50% on an item on my next order lol!!! really professional. I'm not ready to recommend
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Aurelie M.
Rating: 2 out of 5
following a purchase from 19/11/2021
The products sting the skin. I'm afraid of allergies so I don't use them. And considering the price, I'm disappointed...
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Isabelle M.
Rating: 2 out of 5
following a purchase from 20/11/2021
Given the cost of the products, it would have been obvious to send the product box in a packaging other than a damaged cardboard box with the bulk products inside, especially since the box is to be offered. Very very limited, I would even say petty.
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Fatima H.
Rating: 1 out of 5
following a purchase from 19/11/2021
Bad delivery service I ordered several times from you and I was never satisfied with the delivery except for one time before the first order where I was delivered to my home and the other times to relay points that I never asked for and the worst is the last order where they delivered me 35 minutes from my home a hibte of pkus when I contacted your service they told me that the delivery will be at my expense so I asked for the cancellation of my order
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Victoria S.
Rating: 2 out of 5
following a purchase from 18/11/2021
Product shortage, delivery delay
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Lo Giudice M.
Rating: 1 out of 5
following a purchase from 27/10/2021
I'm very pleased with the service and the quality of the product. I've been using it for a long time now and it is very good.
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Audrey N.
Rating: 1 out of 5
following a purchase from 17/11/2021
After having bought the complete range of a rather consequent value for a Christmas gift I was very disappointed by the packaging! A card with bubble wrap which is not called "a box".
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Selma Y.
Rating: 2 out of 5
following a purchase from 17/11/2021
I did not receive my package.
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Estelle C.
Rating: 2 out of 5
following a purchase from 31/10/2021
The gift I chose was not in the package and the bottle of gentle exfoliating skin care was open and leaked slightly. I sent an email following receipt of my order but have not heard back to date. I am rather disappointed even if the products are of good quality
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Inès K.
Rating: 2 out of 5
following a purchase from 14/11/2021
I feel like it dries my skin... too bad
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Nana S.
Rating: 2 out of 5
following a purchase from 14/11/2021
I placed a first order and my package was empty but the customer service department sent me back my product quickly enough. However no commercial gesture was made for the inconvenience.
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Axelle L.
Rating: 1 out of 5
following a purchase from 11/11/2021
After only 1 week of use, my skin is grainy and has more pimples than before. I am really disappointed with the soap and the publicity around it.
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Malika B.
Rating: 2 out of 5
following a purchase from 07/11/2021
I have received the order and I am very pleased with the service.
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Nathalie R.
Rating: 2 out of 5
following a purchase from 08/11/2021
Hello, I am disappointed because unfortunately I did not receive my package. Sincerely
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Priscillia S.
Rating: 1 out of 5
following a purchase from 07/11/2021
Very drying for dry and blemished skin, for the moment no visible results
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Malika T.
Rating: 1 out of 5
following a purchase from 11/11/2021
I am very disappointed with this product so expensive and that serves no purpose dried my skin c a normal soap or what neither less nor more is a scam I regret to have bought it at that price
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Aurore P.
Rating: 2 out of 5
following a purchase from 10/11/2021
Problem with the oil-free cream or the pressure does not work properly to dispense the product
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Funda M.
Rating: 1 out of 5
following a purchase from 09/11/2021
The products dry out my skin a lot! I don't recommend!!!
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Sabrine B.
Rating: 1 out of 5
following a purchase from 09/11/2021
A sudden outbreak of pimples after a week of use, not very moisturizing either
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Solene G.
Rating: 2 out of 5
following a purchase from 02/11/2021
I think the product should still be good but then the packaging leaves a lot to be desired, I can't offer it as is, the label is completely off... I'm disappointed compared to my first order
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