English 
Français 
Deutsch 
W
Rating: 1 out of 5
A well-known influencer who works with Pinup Secret confirmed that the order would be duplicated but I only received one package!!
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 339 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1 and 2 stars
Reset filtersN
Rating: 1 out of 5
Very disappointed with my first order. I wrote a message to report a malfunction in my received order and I did not get a response. Not serious.
Translated reviews
B
Rating: 1 out of 5
My goods were allegedly delivered and are not accessible to me.
Translated reviews
M
Rating: 1 out of 5
15 days that I've been waiting for my package....
Translated reviews
K
Rating: 1 out of 5
Unfriendly customer service
Translated reviews
J
Rating: 1 out of 5
For the price, I would have liked the box that goes with the soap.
Translated reviews
J
Rating: 1 out of 5
Too little time to go pick up your package
Translated reviews
S
Rating: 1 out of 5
I still haven't received my package
Translated reviews
K
Rating: 1 out of 5
No because they delivered my package to another city and so I couldn't pick it up
Translated reviews
J
Rating: 1 out of 5
packet was half open and it was simply put in the mailbox.. although it didn't fit..
Translated reviews
E
Rating: 1 out of 5
A pickup at the myFlexbox station was not possible - very lengthy refund process, but it ultimately occurred.
Translated reviews
T
Rating: 1 out of 5
I bought the soap years ago and I have to say something has changed. My skin feels very dry after cleansing!
Translated reviews
I
Rating: 1 out of 5
Unfortunately, my package never arrived - also the service for the feedback from Pin up is catastrophic, I have to fill out a form in English and send my ID - the goods were paid for but never arrived!!
Translated reviews
P
Rating: 1 out of 5
Not satisfied, package was returned without reason and I don't see why I should pay for resending.
Translated reviews
J
Rating: 1 out of 5
Really bad, I was at home and the delivery was supposedly undeliverable. Then the package was taken to the other side of the city where I had to drive 40 minutes to get it, only to not receive it because my ID was not sufficient as a picture for the kiosk owner. Never again!
Translated reviews
S
Rating: 1 out of 5
I haven't received a package until today. It has obviously been lost in transit, but I am not getting a replacement delivered either. No, I haven't gotten my money back either.
Translated reviews
N
Rating: 1 out of 5
The products never arrived...
Translated reviews
L
Rating: 1 out of 5
I ordered two sets and only received one soap
Translated reviews
C
Rating: 1 out of 5
I have NOT received the goods until today, it pisses me off, the main thing is already paid
Translated reviews
F
Rating: 1 out of 5
I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.
Translated reviews
M
Rating: 1 out of 5
Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers
Translated reviews
H
Rating: 1 out of 5
I received a wrong delivery that I would like to return, but I am not getting a response.
Translated reviews
V
Rating: 1 out of 5
Order did not arrive!
Translated reviews
D
Rating: 1 out of 5
The shipment has not arrived
Translated reviews
L
Rating: 1 out of 5
Order never arrives at the delivery points!
Translated reviews
M
Rating: 1 out of 5
Turmeric soap stains nails extremely!
Translated reviews
S
Rating: 1 out of 5
Unfortunately, the worst parcel delivery service in my region and home delivery costs extra. Once and never again
Translated reviews
N
Rating: 1 out of 5
The shipping took forever
Translated reviews
L
Rating: 2 out of 5
-
Translated reviews
A
Rating: 1 out of 5
First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.
Translated reviews
M
Rating: 2 out of 5
The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!
Translated reviews
K
Rating: 2 out of 5
Delivery took way too long
Translated reviews
M
Rating: 1 out of 5
-
Translated reviews
A
Rating: 1 out of 5
Product never arrived.
Translated reviews
S
Rating: 1 out of 5
I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.
Translated reviews
A
Rating: 2 out of 5
A shower gel was missing, which was charged but not delivered. I have already inquired through Klarna, but have received no response or reshipment.
Translated reviews
C
Rating: 1 out of 5
Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.
Translated reviews
C
Rating: 1 out of 5
Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.
Translated reviews
A
Rating: 2 out of 5
Complicated order
Translated reviews
T
Rating: 2 out of 5
Unfortunately, the order was not delivered correctly. I had ordered three sets, but only three pieces of goat milk soap arrived. Then I wrote an email to complain about this, and I was asked to get back to them within 24 hours and provide photos. Thank God I still had them. Now I'm curious to see what comes of it when the delivery arrives, but the initial contact was not optimal.
Translated reviews