Customer reviews of Pinup Secret

Package never received! I had to send an email to report it because no follow-up from the company. They are opening a dispute with the post office for me that is their internal business. I still haven't received the product and no solution is proposed. However, the amount is debited from my bank account so in any case the company owes me. I don't have to suffer and wait for the resolution of the dispute with the post office to get the item I paid for. I am totally disappointed with my first order. No delivery security even though a fee is paid at the time of ordering and the package is delivered by collissimo. I do not recommend buying directly from the pin up secret site

Since I've been using your products, my skin is very dry and peels in certain places, and I have 10 times more pimples than before... I'm disgusted, especially at the price you sell it for!

Peeling a big joke, no peeling effect. The cream texture is anything but oil free and the goat milk soap, apart from smelling much too strongly of tea tree, is no more effective than a simple and 10x cheaper goat milk soap. Very good for the price.

I received my package with an open product that had leaked in the package. I tried to contact you and could not get through...I took pictures of my package

0/10. no commercial gesture established for the inconvenience caused..I had more the impression to annoy people all that because every day I asked myself the question or it was with my package..here is the feeling that I had. I will definitely not be placing any more orders

I have not observed any improvement in my skin, on the contrary, I feel that it is drier. So I stopped using the soap and only use the cream

I have been charged twice for a single order and my requests for refunds have not been answered...

The scrub doesn't have enough grains for a proper exfoliation, the purifying mask contains wax, which leaves a soft effect but I'm not sure it's a good idea on an oily skin, personally it makes me uncomfortable, the oil-free cream I find it too rich, I use it on the body The packaging is nice. I'm not very happy with my purchase, I won't buy it again.

The products I ordered are not what I received. They offered me a refund or promo code deal with no news for over a week now.

I ordered 2 soaps plus a cream and only saw 1 again. I sent a message to customer service and they told me that the weight of the package was correct.

I am very satisfied with the products, but I am still waiting for the 30% discount as promised by email.

I've only been using it for a week, no effect for the moment, on the contrary, pimples are appearing. I'm still doubtful about the effectiveness of the product.

I've ordered 3 times and there is always an oversight, there is always a cream missing

I did not receive my package... too bad

Disappointed: unattractive or even unpleasant smell. Drying of the skin observed. Rather disappointing results for such a high price. I do not recommend it. The buzz around these products fed by these influencers/ceivers bothers me. I will not be fooled anymore! I am very UNSATISFIED 👎👎👎🤬

For the moment no effects

My 2 orders have been combined, I would like the refund of my shipping costs please. Thank you very much.

I ordered on August 1 and received the package on August 9.

I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service

I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.

I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!

I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.

I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.

The parcel arrived in a month when we had paid for it to arrive in 48h-72h... nevertheless the parcel arrived without breakage thank you

No apparent results after 2 weeks of use... I have slightly enlarged pores and it doesn't even get any better knowing that I bought all the face products and I follow their instructions to the letter!

The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed

Very very long delay

This is my 3rd order from pin up, and this time there was a problem with late delivery. I was very pleased with the quality of the product and the service I received from them.

Package not received after 10 days. I had to call customer service again.

A disaster, my skin is swollen red and full of pimples

Long delivery time

The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....

I don't think they are natural products. Ever since I started, my eyes have been itchy. So I already stopped. One week o Wow. I'm very disappointed that this product doesn't work for me. I thought it would!

Send 2 peels instead of the moisturizer

Not suitable for dry and sensitive people and it is not indicated anywhere

A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔

Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician

Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)

Product does not conform!!!

I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again