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N
Rating: 1 out of 5
I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 344 published reviews
Summary of reviews
The online store Pinup Secret is highly regarded for its exceptional product quality, with many customers noting significant improvements in their skin's texture and appearance after using the products. Users have highlighted specific benefits such as effective treatments for oily skin, quick absorption, and the pleasant scents of the items, which contribute to an enjoyable experience. Fast and reliable shipping is another consistent theme, with numerous mentions of orders arriving quickly and in good condition, often accompanied by updates on shipment status.
Reviews 1 and 2 stars
Reset filtersR
Rating: 1 out of 5
I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.
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M
Rating: 1 out of 5
I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!
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S
Rating: 1 out of 5
I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.
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M
Rating: 1 out of 5
I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.
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A
Rating: 2 out of 5
The parcel arrived in a month when we had paid for it to arrive in 48h-72h... nevertheless the parcel arrived without breakage thank you
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A
Rating: 2 out of 5
No apparent results after 2 weeks of use... I have slightly enlarged pores and it doesn't even get any better knowing that I bought all the face products and I follow their instructions to the letter!
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L
Rating: 1 out of 5
The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed
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A
Rating: 2 out of 5
Very very long delay
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S
Rating: 2 out of 5
This is my 3rd order from pin up, and this time there was a problem with late delivery. I was very pleased with the quality of the product and the service I received from them.
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M
Rating: 2 out of 5
Package not received after 10 days. I had to call customer service again.
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J
Rating: 1 out of 5
A disaster, my skin is swollen red and full of pimples
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S
Rating: 2 out of 5
Long delivery time
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M
Rating: 1 out of 5
The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....
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S
Rating: 2 out of 5
I don't think they are natural products. Ever since I started, my eyes have been itchy. So I already stopped. One week o Wow. I'm very disappointed that this product doesn't work for me. I thought it would!
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I
Rating: 1 out of 5
Send 2 peels instead of the moisturizer
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C
Rating: 1 out of 5
Not suitable for dry and sensitive people and it is not indicated anywhere
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S
Rating: 1 out of 5
A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔
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S
Rating: 1 out of 5
Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician
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A
Rating: 1 out of 5
Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)
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S
Rating: 1 out of 5
Product does not conform!!!
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N
Rating: 1 out of 5
I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again
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J
Rating: 1 out of 5
I still haven't received my order. I am waiting for a return from you but seeing the time passing (I wonder how much longer I have to wait) if I will not ask for a refund!
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S
Rating: 1 out of 5
Hello, I never received my package
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N
Rating: 1 out of 5
Skin-aggressive products
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M
Rating: 1 out of 5
I never received my last package The after sales service is unreachable I am just told that you received the package on such and such a date ... but I don't understand that I didn't receive the package. To be avoided The after sales service is not at all serious No guarantee on the delivery
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C
Rating: 1 out of 5
Disappointed. Price paid high for having a drier skin than before despite the rich cream, and the soap that just fulfills its role as soap. The smell is quite strong and not very pleasant for me. I will not recommend.
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M
Rating: 1 out of 5
I'm really sorry I bought it because I think it doesn't work for everyone and I didn't think this soap was a miracle. It's not that at all, it dries the skin too much and even if I moisturize my skin is still dry.
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S
Rating: 1 out of 5
Frankly I am on it, I have an oily skin and it became more oily and it made me buttons and opened the ports, I wanted to try the soap but I hesitate! Sorry
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H
Rating: 1 out of 5
I wouldn't recommend it at all The delivery time and delivery was fine but the product itself is horrible it doesn't smell good it burns my face I had to rinse it off in a hurry
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D
Rating: 1 out of 5
Disappointed with the smell of the goat's milk soap. Very unpleasant pungent lavender smell. Too bad 🙁
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C
Rating: 2 out of 5
I have received the product and it is very good. I have been very satisfied with the service and the quality of the product and I am very pleased with the service.
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S
Rating: 2 out of 5
The packaging leaves something to be desired, the soap is delivered in bubble wrap and is quickly stuffed into an envelope. Can certainly do better.
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D
Rating: 2 out of 5
I am not too happy this time with my order because I received the soap already it is not white like the previous ones I had and the smell is not the same either, I do not know if I would recommend it.
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V
Rating: 2 out of 5
Peeling stays in the fuzz....
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F
Rating: 1 out of 5
The soap gave me a lot of pimples unfortunately
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P
Rating: 1 out of 5
I'm still waiting for my order to arrive, my parcel has not been delivered to the relay point and I still haven't heard from it.
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P
Rating: 2 out of 5
We don't receive our package. And we don't believe you. We pay, but we receive nothing. A deplorable customer service
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F
Rating: 1 out of 5
Soap dries out and burns the skin. Too much tea tree oil. Impossible to know the composition and percentage despite the request. There must be very little goat's milk soap, which is a shame.
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A
Rating: 1 out of 5
My skin is full of pimples to escape
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