Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 655 published reviews

Summary of reviews

Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.

Reviews 1 and 2 stars

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J
Jessica L.
Rating: 1 out of 5
following a purchase from 06/07/2021
I still haven't received my order. I am waiting for a return from you but seeing the time passing (I wonder how much longer I have to wait) if I will not ask for a refund!
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Sandrine L.
Rating: 1 out of 5
following a purchase from 07/07/2021
Hello, I never received my package
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Natacha M.
Rating: 1 out of 5
following a purchase from 05/07/2021
Skin-aggressive products
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Maxime V.
Rating: 1 out of 5
following a purchase from 24/06/2021
I never received my last package The after sales service is unreachable I am just told that you received the package on such and such a date ... but I don't understand that I didn't receive the package. To be avoided The after sales service is not at all serious No guarantee on the delivery
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Céline R.
Rating: 1 out of 5
following a purchase from 17/06/2021
Disappointed. Price paid high for having a drier skin than before despite the rich cream, and the soap that just fulfills its role as soap. The smell is quite strong and not very pleasant for me. I will not recommend.
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Matei M.
Rating: 1 out of 5
following a purchase from 21/06/2021
I'm really sorry I bought it because I think it doesn't work for everyone and I didn't think this soap was a miracle. It's not that at all, it dries the skin too much and even if I moisturize my skin is still dry.
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Sakina B.
Rating: 1 out of 5
following a purchase from 22/06/2021
Frankly I am on it, I have an oily skin and it became more oily and it made me buttons and opened the ports, I wanted to try the soap but I hesitate! Sorry
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Haya L.
Rating: 1 out of 5
following a purchase from 22/06/2021
I wouldn't recommend it at all The delivery time and delivery was fine but the product itself is horrible it doesn't smell good it burns my face I had to rinse it off in a hurry
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Delphine M.
Rating: 1 out of 5
following a purchase from 21/06/2021
Disappointed with the smell of the goat's milk soap. Very unpleasant pungent lavender smell. Too bad 🙁
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Camille G.
Rating: 2 out of 5
following a purchase from 18/06/2021
I have received the product and it is very good. I have been very satisfied with the service and the quality of the product and I am very pleased with the service.
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Sophie C.
Rating: 2 out of 5
following a purchase from 15/06/2021
The packaging leaves something to be desired, the soap is delivered in bubble wrap and is quickly stuffed into an envelope. Can certainly do better.
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Dominique D.
Rating: 2 out of 5
following a purchase from 17/06/2021
I am not too happy this time with my order because I received the soap already it is not white like the previous ones I had and the smell is not the same either, I do not know if I would recommend it.
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Valérie V.
Rating: 2 out of 5
following a purchase from 15/06/2021
Peeling stays in the fuzz....
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Faballa D.
Rating: 1 out of 5
following a purchase from 15/06/2021
The soap gave me a lot of pimples unfortunately
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Priscilia P.
Rating: 1 out of 5
following a purchase from 10/06/2021
I'm still waiting for my order to arrive, my parcel has not been delivered to the relay point and I still haven't heard from it.
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Patricia D.
Rating: 2 out of 5
following a purchase from 02/06/2021
We don't receive our package. And we don't believe you. We pay, but we receive nothing. A deplorable customer service
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Flavie P.
Rating: 1 out of 5
following a purchase from 06/06/2021
Soap dries out and burns the skin. Too much tea tree oil. Impossible to know the composition and percentage despite the request. There must be very little goat's milk soap, which is a shame.
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Anaïs P.
Rating: 1 out of 5
following a purchase from 01/06/2021
My skin is full of pimples to escape
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Anaïs O.
Rating: 1 out of 5
following a purchase from 29/05/2021
HORRIBLE! I had an allergic reaction to the soap, peel and oil free cream with pictures to prove it and they don't believe me! I'm not even close to being unsympathetic!
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Lamia C.
Rating: 2 out of 5
following a purchase from 28/05/2021
I got pimples on my face after 10 days of use
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Aurore H.
Rating: 1 out of 5
following a purchase from 27/05/2021
The products burned my skin!
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Nassima N.
Rating: 1 out of 5
following a purchase from 25/05/2021
The soap gave me a lot of pimples on my forehead and cheeks and my skin is rough and dry. The cream is broken. Expensive for nothing. To be avoided
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Nathalie V.
Rating: 1 out of 5
following a purchase from 19/05/2021
I'm glad to hear that you're doing so well, and I'll come back to you soon.
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Marie P.
Rating: 1 out of 5
following a purchase from 24/05/2021
I AM STILL WAITING FOR MY PACKAGE
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Chantal C.
Rating: 1 out of 5
following a purchase from 22/05/2021
I have been using it for a while. The texture and scent of the soap are nice.
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Manon R.
Rating: 1 out of 5
following a purchase from 22/05/2021
My package arrived empty
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Raissa B.
Rating: 2 out of 5
following a purchase from 23/05/2021
More effective and accessible product when it was launched, I would not recommend.
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Naima N.
Rating: 1 out of 5
following a purchase from 21/05/2021
I'm glad to hear that you're doing well.
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Catarina H.
Rating: 1 out of 5
following a purchase from 21/05/2021
No promo code interesting the less 35% are practically useless when you see the shipping costs I do not recommend this brand
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Marion B.
Rating: 1 out of 5
following a purchase from 22/05/2021
The perfect soap. But the oil-free cream has a flaw in the bottle. I have to unscrew it to use it.
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Mourad Z.
Rating: 2 out of 5
following a purchase from 20/05/2021
The simo parcels are given with no control at the track I was the expense they fucked my mother's day in the air. And the commercial gestures non-existent. Not very cool, you have to beg to get something. Very unhappy
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Gwenaëlle B.
Rating: 1 out of 5
following a purchase from 21/05/2021
The smell of lavender is far too strong and gives me a headache. The soap dries out my skin and the oil-free cream also dries out my combination skin, which has been fine since I started using it. The precious cream is more acceptable. On the whole I find that the fuss made about your range is not justified because they are like many other articles: without interest Sorry but I prefer to be frank.
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Mickael O.
Rating: 1 out of 5
following a purchase from 19/05/2021
Bad order received, lousy customer service, takes customers for thieves, no apology or commercial gesture from this company Company to avoid
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Vanessa B.
Rating: 1 out of 5
following a purchase from 15/05/2021
Hello I sent you an email because the pump on the bottle is defective so I can't use the cream And still no answer from you 😭
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Assia C.
Rating: 2 out of 5
following a purchase from 16/05/2021
I enjoyed my product but the delivery time is too long
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Laura B.
Rating: 2 out of 5
following a purchase from 09/05/2021
Does not see any change
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Sandra B.
Rating: 2 out of 5
following a purchase from 08/05/2021
Disappointed the products stink it does not smell good I will have to give them away because it is impossible for me to put them on me too deg
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Jennifer P.
Rating: 2 out of 5
following a purchase from 07/05/2021
Very disappointed with the goat's milk soap product. Much too aggressive, it should specify "Not suitable for sensitive skin". I used it for 10 days as indicated, the first days no particular concerns, then my skin started to sting and pull. I use my usual serums and cream afterwards. Yesterday my skin was bright red and burning. I stopped the treatment as it does not suit my skin type (I have oily skin in the T-zone and it is very sensitive). The product may be suitable for other skin types.
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Eloise C.
Rating: 1 out of 5
following a purchase from 08/05/2021
The seaweed mask stank and the customer service department ignored all my messages even though I placed an order for over 80€. I am outraged
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Gajanthan K.
Rating: 1 out of 5
following a purchase from 05/05/2021
Both masks dehydrated my face
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