Customer reviews of Pinup Secret

I ordered two sets and only received one soap

I have NOT received the goods until today, it pisses me off, the main thing is already paid

I did not receive paid goods. I was at the pickup point with the DPD email and ID. Also within the time frame. The staff was very unfriendly. They were in the wrong store and could not find my package. They wanted my number and did not call me. I showed them everything on my smartphone. Incredible! Never again! I only heard negative experiences about this kiosk at the cathedral. I will not pay again. I have neither goods nor an explanation.

Dear Pin UP Team, unfortunately the shipment has not arrived at my place. It was dropped off at a DPD store; but it seems it is not registered for me there. (I went there once after 3 working days and again after 7, as it was said maybe it has not been delivered yet). For this reason, I also sent an email to the DPD team and you to clarify the issue. I kindly ask for feedback. Thank you and best regards, Myriam Koppers

I received a wrong delivery that I would like to return, but I am not getting a response.

Order did not arrive!

The shipment has not arrived

Order never arrives at the delivery points!

Turmeric soap stains nails extremely!

Unfortunately, the worst parcel delivery service in my region and home delivery costs extra. Once and never again

The shipping took forever

First, the package arrived heavily damaged. The smell of the soap was already coming through the shipping packaging, in my opinion, very strongly perfumed. The soap dries out the skin incredibly, this is simply due to the high pH value, super alkaline. Even after intensive moisturizing, you can still feel the dry skin after use. For the extremely high price and the effect the product has, I unfortunately cannot recommend the goat milk soap.

The packaging was crumpled and I find it bad that you have to pay 2 euros more for home delivery. The product, however, is great and worth every cent!

Delivery took way too long

Product never arrived.

I love PIN UP, but this disastrous collaboration with DPD is unacceptable and takes forever.

A shower gel was missing, which was charged but not delivered. I have already inquired through Klarna, but have received no response or reshipment.

Unfortunately, it doesn't work at all... The first time everything worked. And now on the second and third attempt, nothing works anymore.

Unfortunately, I was not satisfied with my second order at all. I was sent the wrong products. For the return, I first had to take photos as proof, then send it back, and only when the package arrives will I get my originally ordered products. A lot of effort for me for a mistake that I did not cause. My inquiry for a compensation for the effort (suggestion of shipping costs of 6.99 euros) was simply ignored. I will not order here again.

Complicated order

Unfortunately, the order was not delivered correctly. I had ordered three sets, but only three pieces of goat milk soap arrived. Then I wrote an email to complain about this, and I was asked to get back to them within 24 hours and provide photos. Thank God I still had them. Now I'm curious to see what comes of it when the delivery arrives, but the initial contact was not optimal.

I had ordered a set of soap and a soap dish, but instead of the soap dish, I received a brush. I reported the error to customer service. As compensation, I was offered either the resending of the soap dish or a 50% voucher – I chose the voucher. After I specified my desired product for the voucher, I was surprisingly informed that there would now only be a 40% discount. Unfortunately, I did not receive any response to my inquiry about why the voucher was suddenly reduced. Since there has been no response to my follow-up until today, I now apparently have no solution – neither soap dish nor voucher. The communication was friendly at first, but ultimately disappointing and unreliable. Three stars due to the customer service in the lack of feedback! The products are really great.

Package has not arrived

Unfortunately, my package never arrived and communication was very difficult. So far, I have not received my money back.

Purchase of the oil-free cream. It made me bright red and created sensations of burning (something that had never happened with other creams before). I absolutely do not recommend it, moreover I checked and this cream with various dangerous components is rated 8/100 on Yuka (for those who know). The company refused to refund me despite the effects this cream had on my skin. The only positive point I see is the packaging and design of the cream tube. But anyway, it will end up in the trash.... Be careful.

Order incomplete.

I did not receive the brush I ordered with 2 goat milk soaps in 1 set. As a loyal customer, I am extremely disappointed.

refund

The products went to 50% off just after my order. I have been ordering for many years and never received any loyalty gesture.

Burned skin irritation -+++

I am now waiting 7 weeks for my goods (June 27, 2025) that I ordered on May 11, 2025. I specified that it should be delivered to a parcel shop, but I didn't know that this specified business no longer accepts packages. Okay, that can happen, so I took the next possible opportunity to use a MYFLEXBOX on my way home, which I didn't know required a QR code or an 8-digit code according to the parcel service, which I should get from the sender, not from them. So I wrote to the sender again, and they said I wouldn't get it from them either, so I still haven't received my package, and now I am getting a message that I have to pay 4.99€ again because of this. This is customer service; there is nothing more to say about it, especially since I go to work and packages have already gone missing in my building, so I use parcel shops and stations for pickup.

No. Unfortunately, the ordering process and the subsequent issues with the incorrect delivery location by your company have not been satisfactorily resolved.

Package never received

I have not received the product. The product was supposed to be delivered via dpd. I received an email stating that the product should be delivered in 1-2 business days and then for days nothing happened. I had to actively search for the tracking number to find out that the product could not be delivered and was sent back. The reason why the product could not be delivered was not specified. I would have loved to test the product and am very disappointed that I did not receive it. But honestly, I did not expect anything different with dpd shipping. So a new order won't help either. Very unfortunate.

The goods have still not been delivered thanks to dpd

Order not received

Doesn't bring anything at all. Now I have even worse skin plus pimples. Waste of money.

I did not receive the package.