English 
Français 
Deutsch 
S
Rating: 1 out of 5
I did not receive my order.
Translated reviews
Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersM
Rating: 1 out of 5
I haven't received my package yet.. Also no money back, allegedly I have to wait 30 days due to an investigation. I will submit everything to my legal protection insurance if I do not receive either the goods or the money back.
Translated reviews
C
Rating: 1 out of 5
My order was never delivered. I am still waiting for my package!
Translated reviews
S
Rating: 1 out of 5
No package received!
Translated reviews
S
Rating: 1 out of 5
I did not receive my order completely, now I have to wait again for feedback, have not received any for 2 days
Translated reviews
S
Rating: 2 out of 5
If the goods would arrive, I could say more about it. I've been waiting for 2 weeks...
Translated reviews
K
Rating: 1 out of 5
I find the shipping totally exaggerated.
Translated reviews
D
Rating: 1 out of 5
The shipping was to a pickup station, I am not mobile and cannot walk 25 km to get there. So it will be sent back from there as well!
Translated reviews
D
Rating: 2 out of 5
The outer packaging of the soap was damaged.
Translated reviews
M
Rating: 1 out of 5
I had ordered a set, the packaging was unfortunately completely torn, although the shipping box was intact on the outside. One soap was already chipped and crumbled. The soap dish is very large and open at the bottom, so it cannot be used for travel. Additionally, I did not tolerate the soap and cream and had a rash and inflammation for a week. I will definitely not order again and found both the packaging and the product very disappointing.
Translated reviews
I
Rating: 1 out of 5
Unfortunately, I am not satisfied with the order, as one product in my order was defective. I contacted customer service, but unfortunately, after 1 week I still have not received any feedback!
Translated reviews
A
Rating: 1 out of 5
Package has not arrived. Still waiting for a refund.
Translated reviews
E
Rating: 1 out of 5
I did not receive my order because something went wrong with my delivery address.
Translated reviews
J
Rating: 2 out of 5
unfortunately not satisfactory, the soap was unfortunately also broken
Translated reviews
G
Rating: 1 out of 5
I have not received the products until today and also have not received any money back. Currently, according to Pin Up, a solution is still being sought.
Translated reviews
S
Rating: 1 out of 5
Bad - Package never arrived. Customer service does not respond.
Translated reviews
A
Rating: 2 out of 5
I love the products and have my daily routine. However, the pump mechanism for the precious cream is getting worse and worse! With this order, it doesn't work at all - very frustrating!
Translated reviews
S
Rating: 1 out of 5
Unfortunately, I have not received any goods so far, as it was allegedly not possible to deliver them to the pickup store. A delivery to my address was not possible. For whatever reason.
Translated reviews
P
Rating: 1 out of 5
It is up to the shipping service provider. On March 24th, I received an email that I could pick up my package at the parcel shop. So I went there 3 days later only to be told that it is not there. The tracking shows that it is still in the distribution center. I find this very difficult, as I specifically went to the shop because of the email.
Translated reviews
S
Rating: 2 out of 5
Not satisfied with the products
Translated reviews
A
Rating: 1 out of 5
It burns on the face after a while and dries out the whole face
Translated reviews
C
Rating: 1 out of 5
I can only judge products that I have actually received
Translated reviews
L
Rating: 1 out of 5
My package has not arrived..
Translated reviews
P
Rating: 1 out of 5
Unfortunately, my order never arrived, and I could only choose a parcel station and not my own address as the delivery location.
Translated reviews
J
Rating: 1 out of 5
I have not received my package yet :(
Translated reviews
M
Rating: 1 out of 5
Item not received
Translated reviews
I
Rating: 2 out of 5
At the time of my order, there was a promotion: buy 1 soap - get 2. Unfortunately, I only saw this after completing the purchase - frustrating!
Translated reviews
F
Rating: 1 out of 5
Hello, my order from January has been returned. I would like to place the order again, but that is not possible.
Translated reviews
K
Rating: 1 out of 5
The package did not arrive. Why do you send it to a depot and not to the customer's address?
Translated reviews
C
Rating: 1 out of 5
The item did not arrive and I have not received any feedback!
Translated reviews
C
Rating: 1 out of 5
Unfortunately, I react to the products and therefore I am not satisfied. It's a pity because it's not exactly cheap. :(
Translated reviews
A
Rating: 1 out of 5
I did not receive my last order because I was too late at the store. After inquiring with them, I have not yet received a response. I would still like to have the order. Best regards, Anke Kruse
Translated reviews
S
Rating: 2 out of 5
My daughter is getting irritated, red spots on her knuckles.
Translated reviews
P
Rating: 1 out of 5
The pump on my oil-free cream doesn't work.
Translated reviews
A
Rating: 1 out of 5
I ordered a cream and the press button system for dispensing the cream did not work. This can happen. I called customer service and they didn't bother. Not very commercial...
Translated reviews
E
Rating: 1 out of 5
Hello, I've never had any problems with other face products, and now I'm allergic to soap. Fifteen minutes after applying the mask, my face was swollen and bright red. I followed a four-day course of antibiotic cream and four days of antihistamines. Have a nice day.
Translated reviews
J
Rating: 1 out of 5
I haven't received my parcel yet. It arrived at a relay point that does not exist.
Translated reviews
H
Rating: 1 out of 5
I still haven't received my order
Translated reviews
J
Rating: 1 out of 5
Unfortunately I have not received my order! I can no longer order because my address as such is not being supplied, I would like to know why. Where they should have delivered my order does not exist. I think this is a great pity!
Translated reviews
C
Rating: 1 out of 5
I still haven't received anything!!!
Translated reviews