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A
Rating: 1 out of 5
I placed my order 15 days ago and I still haven't received my parcel.
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Customer reviews of Pinup Secret
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 81 654 published reviews
Summary of reviews
Pinup Secret consistently delivers fast, reliable service with super fast delivery and careful packaging, ensuring orders arrive promptly and intact. Customers repeatedly praise the range of products, noting visible benefits for the skin, softer and clearer skin, and a positive experience with textures, scents, and overall feel. The store earns ongoing trust through long-term satisfaction and loyalty, with many reviewers highlighting repeated purchases over several years and high-quality skincare that meets expectations. Pricing promotions and free delivery to pickup points are also mentioned as making the experience attractive.
Reviews 1 and 2 stars
Reset filtersC
Rating: 1 out of 5
I did not receive the order obviously lost package
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H
Rating: 1 out of 5
I still haven't received my order
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S
Rating: 1 out of 5
Not at all satisfied with the products, my skin is completely dry, with lots of pimples, so I wouldn't recommend these products.
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A
Rating: 1 out of 5
I have received an incomplete parcel
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N
Rating: 2 out of 5
I am very happy with the products I have bought so far. However, with my last order I didn't like the smell of one product and wanted to send it back and I still haven't heard back.
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V
Rating: 1 out of 5
My order never arrived! I received a message that the package will arrive at the parcel store but I never received a confirmation and I don't know where the package is. I already placed the order on 25.01..
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M
Rating: 1 out of 5
Customer service very unfriendly. Just sends standard answers. Does not respond to questions.
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S
Rating: 1 out of 5
ZERO stars from me unfortunately. I would love to get my money back because my skin is much worse than before! Not only more blemishes but also dry, flaky skin that didn't exist before! Absolutely not worth the money.
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K
Rating: 1 out of 5
I have not received my order
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P
Rating: 1 out of 5
I received my order and I am satisfied. I will recommend it soon. Yours faithfully
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A
Rating: 1 out of 5
Order received 1 month later because my package was lost except that upon receipt of my second shipment I also received the 1st and of course I was asked to return it or pay for it.
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V
Rating: 1 out of 5
I'm told that delivery is free, but as soon as I receive my parcel I have to pay a fee. It's not cool not to warn your customers.
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A
Rating: 2 out of 5
Product missing from the order (forgotten during preparation) instead of sending it back to me immediately...offer to buy a product so that it can be sent back to me...with a promotional code...
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C
Rating: 1 out of 5
I have not received my.order, it has been returned to you following the leave of the drop-off point, what can I do?
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C
Rating: 1 out of 5
Very satisfied
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W
Rating: 1 out of 5
Many delays
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S
Rating: 1 out of 5
delivery took far too long
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P
Rating: 1 out of 5
I didn't order anything! It's all nonsense! It's a scam! I get charged and on top of that a parcel that I never came to pick up! And I don't know how someone could have picked up a parcel in my name without my ID and receive an e-mail about how my order went? It's a scam!
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J
Rating: 2 out of 5
I did not receive my order in full, some products are missing and the worst thing is that I am asked to place a new order in order to receive what is missing in addition to a new purchase.
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S
Rating: 1 out of 5
Disaster! My order from 10.01. was paid for with PayPal and to date nothing has arrived. The only reaction so far has been to ask the parcel service for a follow-up! Once and never again, this is fraud!!!
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S
Rating: 1 out of 5
I'm sorry but I'm very disappointed by the turmeric soap... I use the white one and have never had any problems, but the orange one was a disaster 🤦♀️ Once I used it, a few hours after a skin reaction, I got red pimples all over my face... Around the eyes etc. So being pregnant, I panicked and went to the emergency room to be reassured.
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S
Rating: 1 out of 5
My package is missing a product
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J
Rating: 1 out of 5
I have never had such bad skin after using it a few times :(
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C
Rating: 1 out of 5
Parcel not received because of a wrong relay point.
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O
Rating: 1 out of 5
soap burns the face
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I
Rating: 2 out of 5
Delivery with DPD was a disaster.
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I
Rating: 1 out of 5
Always satisfied so far, but not this time. After 4 weeks, the goods have still not arrived
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J
Rating: 1 out of 5
I never received my parcel
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V
Rating: 2 out of 5
I am half satisfied with my purchase...... I was able to take back my pin up secret soap which is top and the radiance booster soap 😊✨️ On the other hand I was enthusiastic about staying there cream without oil but the pump doesn't work....devoir deviser and take the cream with the stem 🙁😟 Would you have a solution? All in all I really like the brand and the products are topissimes
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C
Rating: 1 out of 5
Burns under the skin! First degree excruciating pain for 48 hours to the point of going to the emergency room and it was not allergies but the toxic and carcinogenic components of the product.
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S
Rating: 1 out of 5
Goods have not yet arrived
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S
Rating: 1 out of 5
Delivery is a disaster. My delivery has still not arrived. I love the products, but I am totally put off by the delivery time.
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P
Rating: 2 out of 5
The product is good, but the ordering process is really poor. The fact that nowadays the password used is sent unencrypted by e-mail is grossly negligent and should be punished!!!
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V
Rating: 1 out of 5
The order was not sent to the delivery address I specified! Customer service is completely incompetent. I am still waiting for my parcel to be delivered to the correct border parcel address as stated.
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S
Rating: 1 out of 5
I ordered almost 3 weeks ago and have still not received my package. After several exchanges with customer service, nothing has happened. I am only ever told that I have to wait and that everything is being processed. What a shame as I paid via Paypal and really wanted to try the products.
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C
Rating: 1 out of 5
I received the wrong product and have to pay the return costs myself.
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L
Rating: 1 out of 5
My order never arrived!
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J
Rating: 1 out of 5
The tube arrived defective
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V
Rating: 2 out of 5
Extremely long delivery time
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