Customer reviews of Pinup Secret

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 81 896 published reviews
5 66k 81% 4 9 508 12% 3 2 461 3% 2 1 306 2% 1 2 616 3%

Summary of reviews

Pinup Secret consistently delivers products that customers rely on for daily routines, with goat milk soap and oil-free cream highlighted as foundational items that brighten skin, reduce imperfections, and support a smoother, non-greasy texture. Customers praise fast, reliable delivery, well-packaged orders, and repeat purchases over years, underscoring trust in the brand and ongoing satisfaction. Positive experiences also emphasize visible skincare improvements, including fewer pimples, brighter complexions, and a refreshed look, along with enthusiastic recommendations and long-term loyalty.

Reviews 1 and 2 stars

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Veronique F.
Rating: 1 out of 5
following a purchase from 09/10/2019
order not received much problem to get it refunded and nobody on the phone who does not care about our problems very displeased
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Marion N.
Rating: 2 out of 5
following a purchase from 08/10/2019
Disappointed I received my flooring very damaged and the products inside were open and half empty. Very disappointed Knowing the price!
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Elodie G.
Rating: 2 out of 5
following a purchase from 09/10/2019
Promo codes are not applied in full.
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Karyn C.
Rating: 1 out of 5
following a purchase from 08/10/2019
I deeply regret my purchase
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Ophélie G.
Rating: 1 out of 5
following a purchase from 08/10/2019
Very, very disappointed I got a pimple patch on my face very, very disappointed?
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Clemence D.
Rating: 1 out of 5
following a purchase from 02/10/2019
Delivery time too long order placed October 4, received October 17... Mail sent to customer service I'm still waiting for a response ... last purchase!!!!
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Doriane A.
Rating: 2 out of 5
following a purchase from 04/10/2019
Long wait for delivery
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Solene T.
Rating: 1 out of 5
following a purchase from 07/10/2019
Very disappointed the products burned my chin... Probably too aggressive for my skin... Unfortunately at the price of the products I am sad not to be able to use them...
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Malika A.
Rating: 1 out of 5
following a purchase from 28/09/2019
I'm not happy with the delivery time. You say 48 to 72 hours. If I hadn't told you it would have been 2 weeks delivery.
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Mirabelle N.
Rating: 1 out of 5
following a purchase from 07/10/2019
It's been a week and I'm still not getting any effect.
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Davina A.
Rating: 2 out of 5
following a purchase from 14/08/2019
At first it made my skin soft and then I got even more spots on my face.
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Maëlle G.
Rating: 2 out of 5
following a purchase from 01/10/2019
Always happy with the products but very dissatisfied with the service and due delivery time (2 weeks).
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Kendra H.
Rating: 2 out of 5
following a purchase from 03/10/2019
Fine, but it makes my skin all dry and white.
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Mathilde G.
Rating: 1 out of 5
following a purchase from 06/10/2019
I've been testing secret pinup for a week now. I had been advised for my blackheads and for my dilated friends but no results for the moment. I will continue the treatment for another 3 months to get a real opinion.
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Sarah B.
Rating: 2 out of 5
following a purchase from 27/09/2019
Delivery time much too long
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Céline B.
Rating: 2 out of 5
following a purchase from 05/10/2019
Unusual buttons since I've been using it. That said, this product is normally made to reduce them. Expensive enough for this result... Apart from that, I love the smell but overall disappointed...
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Laurene C.
Rating: 1 out of 5
following a purchase from 06/10/2019
Very disappointed. No improvement as far as I'm concerned! This product is not for me!
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Matthieu J.
Rating: 1 out of 5
following a purchase from 03/10/2019
Soap and cream burned my skin...
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Dalila H.
Rating: 1 out of 5
following a purchase from 03/10/2019
Hello the delivery was directed to another post office whereas I had asked about Ambérieu en bugey.
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Sandy G.
Rating: 2 out of 5
following a purchase from 27/09/2019
Customer Service None. No follow up and shipping delays not respected
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Zahra L.
Rating: 1 out of 5
following a purchase from 05/10/2019
I did not receive my order
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Caroline E.
Rating: 1 out of 5
following a purchase from 28/09/2019
Until now I had no problem however with my last order I had a problem, the two passion body scrub soaps did not have the same size and one of the two was not well packed, I had as an answer that it was Normal because it was handmade products however I find it abnormal that a soap is half of the other and is not packed. (Photo in support)
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Amélie A.
Rating: 1 out of 5
following a purchase from 29/09/2019
Do not respect the choice of the parcel relay for the delivery. I had chosen a parcel relay post right next to my work with a large range of schedules (rare thing for the post office). But unfortunately the parcel was delivered at the post office of the village where I live (10am-12pm/14h16) great! I work every day except Sunday so it's impossible for me to go there. It's the second time that it makes me the blow .... I had to take time off work (again) so that the package doesn't leave. So I don't feel like ordering anymore...
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Eva D.
Rating: 2 out of 5
following a purchase from 28/09/2019
I received my order two weeks after I placed it, and it was much more descrete than getting it by certified mail.
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Tiffany D.
Rating: 2 out of 5
following a purchase from 02/10/2019
Right now I have even more acne pimples and blackheads than before.
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Safina M.
Rating: 2 out of 5
following a purchase from 05/10/2019
It took a little too long.
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Manon P.
Rating: 1 out of 5
following a purchase from 02/10/2019
Products that give buttons
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Youhanidhi R.
Rating: 1 out of 5
following a purchase from 02/10/2019
Nul
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Elodie C.
Rating: 2 out of 5
following a purchase from 27/09/2019
Excessive delivery times and no information sent before I contact customer service myself
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Souhayla B.
Rating: 1 out of 5
following a purchase from 29/09/2019
Since I've been using this product, my skin has been in a critical state: redness, pimples... not recommended.
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Emilie G.
Rating: 1 out of 5
following a purchase from 02/10/2019
Allergy after 1 week, my skin that was soft became like granular.
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Houria T.
Rating: 2 out of 5
following a purchase from 28/09/2019
I used to like this site very much, unfortunately since my last order nothing is going well anymore. Half of my products were open and I sent a message on messenger, they answered me quite quickly but did not offer anything and did not apologize. Also with my last goat milk soap I had two reactions, my skin was burnt, although I've been using this product for 2 years now. It is only when I use the new one that I have a reaction, the dosage is probably wrong.
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Farah D.
Rating: 1 out of 5
following a purchase from 02/10/2019
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Laure U.
Rating: 2 out of 5
following a purchase from 30/09/2019
I love the product but on the other hand the shipping looks like an AliExpress package, in terms of shopping experience, not even an invoice inside nothing at all, a bubble pack and soap inside.
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Virginie A.
Rating: 1 out of 5
following a purchase from 28/09/2019
I ordered my soap on October 27th and finally got it today, October 15th! I'm not at all happy that you put the postal address in a Neighbouring city and not the one I chose! And it's been 10 days that I've been running between the post offices to find out where my package is! Congratulations for a shipment that should only be 48 hours!
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Laurence D.
Rating: 2 out of 5
following a purchase from 02/10/2019
One of the cans was opened and the defective jar was opened.
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Floriane B.
Rating: 2 out of 5
following a purchase from 27/09/2019
The products are of very good quality, however the delivery time is not the one indicated on the site. 1 week delivery time instead of 24-48h according to Pin-Up Secret. It would be good to change your information so that you are not surprised by the waiting time for receipt of the package. Thank you!
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Camille S.
Rating: 1 out of 5
following a purchase from 01/10/2019
It gave me a little pimple all over my face and it irritated me (face all red, tight, tight, tight, tight, tight, tight, tight).
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Allegra M.
Rating: 1 out of 5
following a purchase from 27/09/2019
Order placed on 28.10.19 to date not received. In spite of the emails sent, I just get a sorry answer for the inconvenience. Several calls made nobody answers. So disappointed to the point, it's just a bunch of crooks. Totally unprofessional. I won't place orders on this site again.
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Stephanie M.
Rating: 1 out of 5
following a purchase from 27/09/2019
this makes it twice that the delivery is made in another relay than the one I had selected, it is almost impossible to reach customer service
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